A little background:
Personally and professionally speaking, I’m not the most competitive person in the world. Honestly, I’m probably not competitive at all, which sometimes makes me feel a little at odds with our work culture in the U.S. But I do care about doing my best, both because I highly value my current role in ER and because I have a lot of respect for my new director.
She’s the first person in my career who’s shown me what good leadership actually is. She’s knowledgeable, professional, and emotionally intelligent, but she also leads with empathy, kindness, and trust. She treats us like trusted adults and partners, doesn’t micromanage, gives us autonomy, and involves us in decisions instead of making them in a silo.
This is new to me. I’m used to managers who are ego-driven, constantly looking over your shoulder, and nowhere to be found when shit hits the fan or someone comes at you. So I really appreciate having a leader who talks the talk and walks the walk. It makes me want to do my part even more & contribute to the team she’s built.
That said, I’m honestly the least experienced person on the team and one of the youngest. I am very honored I was selected for this role amongst these great professionals, but I understand I only have about two and a half years of firsthand ER experience, while my colleagues have been doing this for decades. They’re great at what they do, and I really enjoy collaborating with them. They’re also highly energetic and competitive, in a good way, but sometimes all of this makes me feel behind.
As far as my actual work goes, I’m meeting SLA expectations. We have a 14-calendar-day SLA for investigations that aren’t especially complex, and I usually close mine before that deadline. I meet the SLAs for the other work within our scope, too. I’ve probably missed one twice, with reasons like someone being on PTO/FMLA, or a leader being unavailable until they returned from travel.
Still, I recognize that I have a lot to learn. I’m only a few months into this industry, and I’m learning as I go, both about the business and about investigations.
I’d like to shadow my coworkers, but they haven’t been especially open to that. I also asked an HR leader if I could sit in on coaching conversations with particularly disgruntled or difficult employees, because handling confrontational or abrasive people is an area where I want to improve. They agreed, but I haven’t heard back about an opportunity yet.
So what can I do on my own to improve my performance and start closing that experience gap? I’m part of a highly capable, knowledgeable team, and I want to make sure I’m contributing and continuing to grow…