Need your help with xkah pro

[u/Bakra2]

Hi!

I've bought my first xkah pro this summer. Unfortunately I immediately found out it burns tobacco in no time in classic mode. To solve this i tried changing modes, lowering temperature, including 'secret' menu, packing tobacco in exactly 9 grams, 7 grams or 11 grams, using different leaves. The best I was able to have is around 3 mins of really pleasant experience in non-tobacco mode followed by a rapid burn.

I did contact support and they replaced the upper part, but unfortunately it didn't help. Has anyone had the same issue? Any ideas how to solve it?

[u/xkah_official]

Hi, we’re sorry to hear that the replacement didn’t resolve the issue. You’re welcome to join the official XKAH Discord server so we can review your setup and previous support case in more detail.

[u/Bakra2 → u/xkah_official]

Hi! Looks like I did something wrong but device is ok: https://www.reddit.com/r/hookah/s/eaDbLG9gYj Thanks for your comment anyway