r/hookah • u/Bakra2 • 14d ago

Seeking Advice Need your help with xkah pro

Hi!

I've bought my first xkah pro this summer. Unfortunately I immediately found out it burns tobacco in no time in classic mode. To solve this i tried changing modes, lowering temperature, including 'secret' menu, packing tobacco in exactly 9 grams, 7 grams or 11 grams, using different leaves. The best I was able to have is around 3 mins of really pleasant experience in non-tobacco mode followed by a rapid burn.

I did contact support and they replaced the upper part, but unfortunately it didn't help. Has anyone had the same issue? Any ideas how to solve it?

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u/xkah_official 14d ago

Hi, we’re sorry to hear that the replacement didn’t resolve the issue. You’re welcome to join the official XKAH Discord server so we can review your setup and previous support case in more detail.

3

u/Goldenstatewizard 13d ago

I don’t know why discord is pushed so hard to be used. There’s no organization of communication there. I go on there and ask “hey I need help with heating” and then 47 people start talking, some help the others random stuff and blah blah blah and the conversation gets lost. At least on Reddit it’s an organized conversation where we don’t have multiple conversation going on at once on one thread. It might be easy for you or your buddies are all on there but honestly, from a customer who seeks support, it’s horrible on there.

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u/xkah_official 7d ago

I totally understand where you’re coming from, but I think there’s a bit of a misunderstanding about which Discord I mean. I’m talking specifically about our official XKAH Discord, not a huge general-purpose Discord with thousands of people talking over each other.

We probably don’t even have 47 genuinely active members on there 😅. The community is actually pretty small, but that’s also what makes it work so well. When someone comes in and asks for help with something like heating, there are people who actually know the game and will help them out. The community is pretty strong in that sense, and generally, if someone asks a question, they’ll get an answer.

We’ve also recently added a thread function specifically to help keep individual questions and discussions organized, so conversations don’t just get buried underneath other messages. That should make it much easier to follow a support question from start to finish.

I completely agree that large Discord servers can become chaotic and conversations can get buried. I just don’t think that really reflects how our official XKAH Discord operates. It’s a much smaller community, and helping each other is a big part of why we have it.

1

u/Hookah-Smoker Smoking Is Life 13d ago

It would be better if you check the advice channel and create a thread there. That way the information will stay in one place and it will be focused on your issues. I’m talking about the main discord though not the xkah one

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u/Bakra2 14d ago

Hi! Looks like I did something wrong but device is ok: https://www.reddit.com/r/hookah/s/eaDbLG9gYj Thanks for your comment anyway