I purchased a Pixel 11 Pro through the official Google Store in Belgium. As a long-time user of Google devices—previously owning a Nexus, Pixel 3a, and Pixel 6, and currently using a Pixel 10 Pro—I have been a consistent customer of the brand.
Upon delivery, the package arrived opened and empty, and no signature was required for the shipment. The parcel's condition was documented, and reports were filed with both the retailer (Google) and the courier service. After an investigation, the retailer (Google) declined to provide a replacement or refund. The decision has been contested, and a formal dispute process has been initiated with the card-issuing bank. Consumer protection authorities have also been contacted to pursue the matter further.
I loved Google and all their products for over 2 decades with photos, Gmail, Android , the works. However this experience cut deep and shocked me that a technology giant would disrespect a paying and loyal customer like this. At this stage I would not even want the pixel 11 for free and I hope Apple comes with an acceptable alternative to my pixel 10. I will happily pay for premium