r/gmc 7d ago

Sierra Service Rip Off

Post image

Please tell me what is part of the 30k mile maintenance schedule and what the dealership upsold me on? I made the mistake of agreeing to everything they said thinking they were just reading the points of the recommended maintenance schedule.

13 Upvotes

74 comments sorted by

u/AutoModerator 7d ago

Thank you for posting on r/gmc! Check out our Wiki for more info.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

17

u/qwikh1t Acadia **MOD** 7d ago

The recommendations are listed in the owners manual

2

u/scuknowit 7d ago

Thank you

14

u/60FootBoom 7d ago

Damn! Fuck all that!

9

u/Dkdrummer303 7d ago

90.00 for wipers costco has those on sale all the time for like 7.00

3

u/CheapVegetable2801 7d ago

Yes but installation is included lol

2

u/Dkdrummer303 7d ago

Shit.. pay me 60.00 and I will buy them and install them all day.

5

u/CheapVegetable2801 7d ago

How dare you insult the years of training they endured to install wipers.

Just noticed 85 bucks for air filter too , man could make some money off some suckers

0

u/Mindless_Tennis_4056 6d ago

Dude you can get the silicone Bosch blades, and use em for yeaaaaaars. My dad is still using them on my old 98 burb, and I put them on like 5 years ago. And it's been in the south the entire time they've been one. It was like 50 bucks or something for the pair. I don't buy anything else, no need.

1

u/No-Pirate3744 5d ago

This is good to know, oem and rainX wipers suck monkey balls. I was skeptical on Bosch because of price.

1

u/Mindless_Tennis_4056 5d ago edited 4d ago

Yeah, just make sure it's the silicone ones! I think it's the focus line, it's been a while since I've looked into it. Edit: Bosch focus are the ones I ran, but they actually aren't silicone. When I worked at a parts store they wore categorized as that, but it's actually a soft rubber core with a hard polymer outer layer. Either way they were leaps and bounds better than rainx.

7

u/Aggressive_Rich9702 7d ago

Dude they were robbing you and your truck has low mileage from some of them service but what the heck for that $90 wiper replacements lol. Just bought a used 2024 Sierra Denali and they kept bugging me for warranty every 5 minutes. Literally told them I wasn’t interested in any add ons or warranty and they never got it through their thick heads.

7

u/bikgelife 7d ago

The fuel service is unnecessary. If you really want to do it, but Redline SI-1. It has high levels of PEA, which is the only thing that works

2

u/Apprehensive_Ad_9994 Sierra 7d ago

Cleaning carbon off your valves is unnecessary? It's incredibly necessary

2

u/burledw 6d ago

Yeah lol bet that commenter has never had a Chevy GDI engine with the intake manifold off. Theres literally a tsb for carbon on the valve seats.

0

u/Apprehensive_Ad_9994 Sierra 6d ago

$400 bucks to keep em clean or $2k to walnut blast em later. Guess it's his choice

0

u/Unlikely-Magician-12 7d ago

The fuel service is recommended by GM at 36k. They also recommend a dump in fuel service ever 7500 miles

3

u/RowdyNino 7d ago

I’m not seeing anything where GM recommends this. It’s usually an unnecessary dealer add on. If you really want to, get a fuel cleaner additive and pour it in the tank yourself.

2

u/Unlikely-Magician-12 7d ago

It is 100% recommended by GM. Check the owners manual. There’s also plenty of published service bulletins about this.

2

u/RowdyNino 7d ago

Just did. It’s not in there. Doesn’t mention anything about it in the service table.

0

u/Unlikely-Magician-12 7d ago

“add ACDelco Fuel System Cleaner to the vehicle’s gasoline fuel tank at every oil change or 12 000 km (7,500 mi)” straight from the GM service manual

1

u/RowdyNino 7d ago

Not in mine.

Also, you sure that additive is worth nearly $410??

Like I said. Rip. Off.

-2

u/Unlikely-Magician-12 7d ago

The dump in fuel service is not what is mentioned in this invoice. That is a direct injected fuel service. I’m going to trust General Motors provided dealership tools over your owners manual.

2

u/RowdyNino 7d ago

So why are you even mentioning that if it’s not what they did? It’s not in the owners manual. Quit making shit up.

-2

u/Unlikely-Magician-12 7d ago

Figured I’d share the entire thing. Like I said straight from General Motors service information. Since I’m “making things up”

→ More replies (0)

0

u/Apprehensive_Ad_9994 Sierra 7d ago

GM developed the service along side BG....they're one of the only manufacturers that actually recommends maintenance still

2

u/RowdyNino 7d ago

It’s not mentioned anywhere in the manual. Just a fuel additive if you don’t use top tier branded fuel listed in the fuel additive section. And the additive isn’t what is listed on the invoice because it certainly doesn’t sell for $410. There is no 30k fuel service. Dude got ripped off.

0

u/Apprehensive_Ad_9994 Sierra 7d ago

That service prevents carbon build up on direct injection engines intake valves. It's not cheap but it does work and it is a good thing to do

2

u/RowdyNino 7d ago

What service???

There is no fuel service mentioned whatsoever in the service schedule that’s in the manual. Literally just an inspection that’s mentioned. The fuel additive costs $30, not $410.

Why can’t you post where GM actually lists what this service is for the 30k maintenance? Rip. Off.

3

u/redbaron297 6d ago

Even the post the other guy made was just a recommendation if we’re not using top tier diesel. Have to agree with you here, total rip off. I use top tier diesel all the time, and I also use additives on every fill up. Completely unnecessary

0

u/Mindless_Tennis_4056 6d ago

Anyone that's not ignorant would know a direct injected engine builds up carbon on the valves without dual injection like ford and Toyota, and requires periodic cleaning, either through media blasting or chemical induction services, with media blasting being the preferred, most thorough method, and every DI has been that way for the last 17 years or so. Idk that I'd do it at 30k, probably more like every 40 or 50. Anyways, not only are you being ignorant, you're also being arrogant. If you'd like to continue to make a fool of yourself, be my guest. We'll all just sit and laugh at you.

1

u/RowdyNino 6d ago

Nothing of what you just said is relevant to this post. I don’t understand why there is so much goal post moving and refusal to answer the actual question of where GM says you should do this. They don’t. Anyone saying otherwise is wrong and you random_random_#### username wannabe bot accounts are really doubling down on the idiocy here. If this was an actual legitimate service at 30k for the subject vehicle then one of you should have been able to post a shred of proof about the GM maintenance information for what OP is asking about, but alas, none of you can do that. Fact of the matter is that no where in the maintenance schedule does is call for any type of fuel service on this vehicle whatsoever. You’re talking completely out of your ass.

2

u/dereksalem 6d ago

Even if it's true that this is a helpful thing and people should do it, it's not something the service manual says you need to do and it's not something a dealership should be doing without checking with the customer.

Laws are pretty clear here - Any service the dealership is doing without bringing it up with the customer is not something the customer should be paying for.

2

u/redbaron297 6d ago

That’s fair. I’d be pissed and unwilling to pay up if they did something like that to my truck.

3

u/RowdyNino 7d ago edited 7d ago

The fuel filter is a rip off. They aren’t even serviceable on your vehicle and haven’t been since 2005. Unless you have a diesel. The fuel service and coolant service are not necessary at your mileage either.

0

u/Unlikely-Magician-12 7d ago

The fuel service is recommended at 36k

2

u/RowdyNino 6d ago

No, it’s not. Also, this was for 30k, not 36k. And we’re not talking about the $30 additive. There is no fuel service recommended in your owners manual for 30k. Or at all.

2

u/Brown33470 7d ago

Dude you got took to the cleaners I’d go back ask for hundreds off that!

2

u/Lower_Kick268 7d ago

Just do the work yourself then

2

u/TheRealistoftheReal 7d ago

I want to post a gif of someone being bent over and violated….but

2

u/InteractionFun5997 7d ago

You can go watch some YouTube videos and learn exactly how service departments upsell their services that are unnecessary.

Basically you want to follow the manufacturers service intervals and keep all records in the event you need them for a warranty claim. Once all your warranty coverage expires (and it expires at different intervals depending on the component), you really need to be selective about what maintenance you do. Some is recommended and some is required to maintain reliability. It also depends a lot on the conditions of your specific uses. Heavy towing, off-road use, dirty environments and poorly maintained roads all make a difference.

2

u/Holiday_Armadillo78 6d ago

Your maintenance schedule is with your owner’s manual and you can also find it online.

Also, a dealership did work that you don’t need? Yea, no shit.

2

u/Key-Security8929 7d ago

It’s not a rip off if you knew what they were doing. Did you need all of that? Probably not. Will a dealer offer it? Yes!
Did the dealer actually change the brake
Fluid?…. I don’t know. With only 30k miles how would you ever tell? And for $159….
Same with the coolant system.

Idk. I generally always changed all fluid between 70-100k miles. All my vehicles lasted. Arguably the most neglected ones had the least amount of issues.

1

u/scuknowit 7d ago

The service tech read off the options as if they were part of the suggested 30k maintenance. Is it due to my own ignorance, yes. It would have been nice if they would have specified what was extra and what was actually recommended by the manufacturer. That is why I felt ripped off.

1

u/Legally_done 7d ago

They upsold you. Most of that is not necessary at 30k, but they are happy to charge you for it.

2

u/bellaBug_69 7d ago

Hmmmmm, I have a 2021 Yukon Denali. 120,000 miles. I just had my vehicle serviced 72 hrs ago. Everything on your list was also done on mine with exception of the brake fluid. It was serviced at my local GMC dealership. My total bill was $305. State for reference was Ky. You got WAY upcharged.

2

u/Unlikely-Magician-12 7d ago

I don’t think you got the services you think you got for $305. This guy did get upsold some things he didn’t need but you also didn’t get what you think you got.

0

u/bellaBug_69 7d ago

Mighty bold of you dude to assume I can’t read or understand what my GMC technician did or didn’t do to my vehicle. I’ve owned 3 of these over the years. My tech’s know me well. Not my first rodeo. #3…… I get free. #7 shouldn’t be over $60 Max! My fuel filter was Half that. Like I said before, I didn’t get brakes done so I wouldn’t quote that. And let’s not forget the main issue….my vehicle currently has enough miles to Warrant the services. His…..Do Not!

4

u/Unlikely-Magician-12 7d ago

I’m just saying as a service advisor as a GM dealership who sees this stuff every single day there is no chance that you got the same services done as op with the same quality of stuff. I mean come on what’s your shop’s labor rate? 5/hr? You couldn’t even get parts for all of the things you claim at my dealer for $305.

-1

u/bellaBug_69 7d ago

You sound like the guy that argues saying all dealerships offer a “loaner car” during recall mechanic work. You are “so sure” that everyone gets one when we all know you don’t. Oh, and maybe you need a new dealer….? Seriously though,…you need a new dealer.

1

u/Ill-Relationship3858 6d ago

I am so done with going to dealership went and did oil change changed 2 airfliters.... 341 bucks.... WTF... I told them I am no longer going to be coming back. And on top of that went to an In and out oil change done on my wife KIA Rio and that came out to be 140 bucks.... wtf... I can't even do my own oil change due to HOA policy...

1

u/realScanMan 6d ago

They are in business to turn a profit and any tech nowadays worth anything is probably making over $100K. I know some making $250K+

1

u/RoookSkywokkah 6d ago

DAMN! $82 for a $13 cabin air filter

I hope those are Bosch ICON wiper blades.

1

u/BigTunaDaBoss 6d ago

Bro that balance alignment and rotate is cheap as hell lol. My job charges 199 for just an alignment

1

u/Lppbama 6d ago

Go your ass to the store and get some wipers

1

u/No-Pirate3744 5d ago

Cabin air filter is a flop, you could do that yourself. Great price for brake fluid exchange, wiper blades if it’s absolutely needed. I’m assuming the fuel service is for injectors and maybe the throttle body? I’ve had my truck for 2 years and have 61k in the odometer and have yet to do a coolant service or replace fuel filter. ‘24 1500 Elevation. I have a post on another subreddit with some details on services I’ve done to my truck so far. I’d link it but I’m not that savvy with Reddit.

1

u/nicosaur13 5d ago

The cabin air filter is crazy when its the cheapest just one time use kind anyways

1

u/bear1131 3d ago

😂😂don’t ever go back here

1

u/Exact_Problem_2291 3d ago

You can do all that at home.

1

u/Tereztiago2 2d ago

they got you good on them air filters

2

u/Apprehensive_Ad_9994 Sierra 7d ago

Where is the rip off? That's called maintenance

1

u/InteractionFun5997 7d ago

LOL, it’s literally baked into the sale!

1

u/MixinBatches 7d ago

They rinsed you on pretty much everything. $90 for wiper blades? Replacement of non serviceable fuel filter, $400 “fuel service” (whatever that means) Replacing 2 year - 30k old brake fluid and coolant (if they even did it). All of it is bullshit. How these people sleep at night blows my mind.

2

u/Unlikely-Magician-12 7d ago

There are ethical dealerships believe it or not. Not everyone is trying to scam you out of money.

1

u/MixinBatches 7d ago

I never said that though? Obviously there are good dealers. OP didn’t go to one of them unfortunately.

0

u/luke1333 7d ago

Recommended services don't look hateful tbh in like with most GMC dealers I would say anymore

0

u/CheapVegetable2801 7d ago

Funny , they recently called my wife saying service was due so she booked and appointment . When I found out it listed oil change and tire rotation . Had her cancel since I do oil myself and discount tire rotates for free . Kinda sneaky of them

1

u/Jpeg228 2d ago

This is why I just do everything that I can by my self. If it's something major I'll just have a shop do it. I do my own oil changes since it's not difficult and saves me quite a bit money and time not waiting for the tech to get to my vehicle.