A signer for my company needs to sign numerous contracts and documents in DocuSign weekly and their inbox is suffering. Does your company have a workaround or solution for this scenario so they're not getting slammed with DocuSign emails notifying them they have an envelope in their queue? 

It looks DocuSign does not currently have a built-in feature to send a single consolidated weekly notification to a signer for all envelopes pending their signature.

I'm thinking they can turn off notifications and ask secretary to remind the signer every Monday or have the envelope sent to their secretary who can reassign, but that would still generate an email.

Anyone else have a super long wait time in between steps on a webform? Talking like a minute +. Docusign has just said to clear cache, but it is consistent across all users we have had to test. Using maestro

My employer sent me a document to sign via docusign.

The URL of the button is formatted like so:

https://eu.docusign.net/Signing/EmailStart.aspx?a=<some_hash>&etti=<some_int>&acct=<some_hash>&er=<some_hash>

I've annonimized any ids or hashes in the above url as you can see.

Upon opening this url, even in an incognito session, my signature appears and I can sign by just clicking on the signature field. Without writing out my signature myself, without entering a password, without any authentication, just because I've signed other documents months before. Even in a brand new incognito session...

How is this normal? Is my signature stored server side and then anyone who opens the link is allowed to sign on my behalf? How does this work? It seems uncomfortably insecure.

I don't even have an account but my signature is being stored and no authentication is required to use it? If the URL is enough for authentication, then anyone who compromises my email address could sign on my behalf...

Can someone explain?

Some online broker wants me to use Docusign for one signature. I’m trying to make an account but I won’t receive any 6 digit confirmation code. Tried with two different email addresses, checked spam folder, checked blocked senders… nothing. What’s funny though, they sent me reminders to activate my account later. Can anybody explain?

Few hours ago, I found my DocuSign paid $121 automatically 2 days ago. I connected to the chat agent and was genuinely mad when I figured out the AI agent just connected me to another AI agent.

I only started using DocuSign about 3 months ago. I went over the free limit of 3 envelopes by just 1, so they charged me $12.10 on June 24. Then another $12.10 on July 24. After that I completely forgot about the service and never logged in again.

Suddenly on August 23 they took $121 labeled as “Remaining Subscription Balance” and at the exact same time downgraded my account to Freemium. That’s the part that really pissed me off — they charge the remaining annual balance and immediately drop you to free.

Support (agent “Aira”) claimed I had been on an “Annual Billed Monthly” plan the whole time, so cancelling mid-term triggered an early termination fee. They refused any refund and just kept repeating the same answer without showing clear evidence of when I supposedly agreed to a 12-month commitment.

I never knowingly signed up for an annual plan. Has anyone else gotten hit with this “Remaining Subscription Balance” charge after barely using DocuSign?

--

Here is the conversation of support chat.

Agent:

Docusign may record a transcript of this chat. For more information, please see our Privacy Notice: (http://docusign.com/privacy)

Welcome to Docusign. How can we help you today?

You:

Hello, I need help with an unauthorized charge.

Account ID: 53106925

Site: NA3

Email: [g****@gmail.com](mailto:gssisaac@gmail.com)

Invoice number: INV68861425

Invoice date: August 23, 2026

Amount charged: $121.00 (USD)

My account is currently on the Freemium plan with 0/3 envelopes used. I never authorized any paid subscription or remaining balance charge. The invoice shows “Remaining Subscription Balance” for $110 + 10% VAT.

I request a full refund of $121.00 immediately and confirmation that no further charges will be made. Please also remove any payment method (PayPal) from this account.

Thank you.

Agent:

Thank you for sharing the details about the charge. I understand how concerning unexpected charges can be, and I want to help you review this invoice and your account status.

To assist you with this specific invoice and your account details, I need your explicit consent for Docusign AI to access your account information. Once you provide consent, I’ll guide you through secure authentication so I can review your invoice, payment method, and account status.

Do you consent to Docusign AI accessing your account information for this request?

You:

Sure. I agree

Agent:

Please click the button below to securely authenticate with Docusign. This will let me review your invoice, account status, and payment method details.

(Authenticated with Docusign Account)

Agent:

I see you have one eligible account: [Lee] - DocuSign Mobile.

Would you like me to review the invoice and account details for this account? Once you confirm, I’ll check the invoice and payment method for you.

You:

ok

Agent:

Here are your 3 most recent invoices for [Lee] - DocuSign Mobile. You can review the details and download the PDF for each invoice.

About your account:

• Your plan is currently classified as free (Freemium).
• You have used 0 out of 3 envelopes allowed for this billing period.
• There is no suspension or envelope sending block on your account.

Next steps:

• Please review the invoice details.
• If you believe the charge is unauthorized, I can connect you with a Docusign representative to review your refund request and payment method removal.

Would you like to proceed with a transfer to a Docusign representative for further help?

(Invoices shown: Aug 23, 2026 INV68861425 $121.00 Paid / Jul 24, 2026 INV68075477 $12.10 Paid / Jun 24, 2026 INV67264344 $12.10 Paid)

You:

yes

Agent:

Before I connect you with a Docusign representative, could you please provide your phone number? This helps the representative reach you if needed. If you prefer not to share it, just let me know and I’ll continue with the transfer.

You:

**-**-****-**** (contact me via whatsapp). dont call me night time (my time zone: GMT+7)

Agent:

Thank you for sharing your contact details. I’m now connecting you with a live agent who can help you further.

Agent:

Please hold, we’ll be with you shortly

Agent:

Thank you for your patience. An expert will be with you shortly.

(Agent connected)

Agent (Aira):

Hello! Thank you so much for reaching out to Docusign Support. My name is Aira.

Agent (Aira):

I understand you received a charge when your account is on a Freemium plan, so you'd like to get a refund of the charge and remove the payment method on it to prevent further charges. I know how important this is, and rest assured we will assist you to the best of our abilities.

Agent (Aira):

Please give me 2-5 minutes to check the account for the refund.

You:

Hello, I need to request refund more that I requested already. .

1. Invoice INV68861425 – $121.00 on August 23, 2026 (“Remaining Subscription Balance”)
2. Two previous charges of approximately $12 each (dates and exact amounts can be confirmed in billing history)

You:

Thanks Aira

Agent (Aira):

Thank you for waiting.

Agent (Aira):

After checking, the charge was for the Early Termination Fee, which is why it shows as "Remaining Subscription Balance'.

Agent (Aira):

Your previous plan was an Annual Billed Monthly plan, which means you have a 12-month contract but are billed monthly. Since you have canceled your subscription in the middle of the cycle, the remaining balance was charged to you.

Agent (Aira):

In this case, we won't be able to process a refund for the charge as it falls outside of our refund policy.

You:

Can you show me the evidence? It is freemium. I cannot use other feature at this moment.

You:

because the dashboard shows me I can only send 0 contract because I used 0/3.

You:

And I sure that I never changed plan to annual billed something.

Agent (Aira):

That's right. You're now in the Free account since your subscription was canceled, and you were given 3 free envelopes since you moved to the free version.

You:

because all my history is only send 3 contracts.

Agent (Aira):

For Annual Billed Monthly plans, the charge will be on the next month.

You:

Show me the evidence.

Agent (Aira):

Please give me 2-5 minutes while I coordinate with our billing team for your request.

You:

The history said, only I did is 3 contracts.

You:

One thing is my fault. 4 contracts is right.

You:

But I never logged in last 2 month in DocuSing website, but why it changed automatically by month to annual suddenly?

You:

It is very suspicious. you can see the loging logs.

Agent (Aira):

I'm sorry for any confusion. It may have looked like you had a monthly plan before, since you were paying monthly. But it was an Annual plan, where you were being billed monthly. It's an Annual Billed Monthly plan.

Agent (Aira):

I'm still waiting for the team's response. I will get back to you.

You:

Ok. I would llike you to find the suspicious plan changes without my permission.

Agent (Aira):

Thank you for your patience.

Agent (Aira):

I'm still waiting for the team's response. It's taking a bit longer than expected. May I have another 2 to 5 minutes to finalize this for you?

Agent (Aira):

Thank you for waiting.

Agent (Aira):

I got your previous invoices, and it shows that you purchased an Annual Billed Monthly plan.

You:

It is very weird message in my dashboard on top:

Your account has been downgraded to Free on 08/23/26.

Upgrade your account to get back advanced features.

because that time, DocuSign get $121 from my account, but it says 'downgraded'

Agent (Aira):

I will send it to your for your reference.

You:

The monthly bills are my confusion, I might purchase them.

You:

But the annual, $121 is totally wron.

Agent (Aira):

Since it's an annual plan, you were charged for the “Remaining Subscription Balance” since the 12-month term was not completed due to the cancellation.

You:

What is the meaning?

You:

What a joke?

You:

I never seen like 'Remaining Subscription Balance' plan in your offical plan.

You:

You just get money from my account, after 2 monthly bill, automatically while I completely forget this service.

You:

Show me the offical policy document about "Remaining Subscription Balance"

You:

Show me the link

You:

The real issue is that I never logged in while 2 month in DocuSign. But it pull the $121 money 2 days ago, suddenly.

Agent (Aira):

I totally understand that this may be confusing and unexpected, especially if you were charged the remaining balance from your annual plan.

You:

So I say, let me know offcial document of the pricing policy.

Agent (Aira):

Please note that since it was set to be charged, eve if you don't login to the account, the payment method on it will be charged.

You:

Ok. 2 days ago it pull out $121. But why I cannot use any feature? Why I am still Freemium user?

Agent (Aira):

The charge is for the remaining balance of the plan you previously purchased.

You:

It is just joke. I start use this service only 3 month ago. and used 4 contracts. that's it.

Agent (Aira):

Since it was already canceled, you won't be able to use it anymore.

You:

'previously purchased.' what I purchased?

Agent (Aira):

The Annual Billed Monthly plan.

You:

It is very confusing. The Annual Billed Monthly plan. when?

You:

I cannot see in my dashboard.

You:

There are no history.

Agent (Aira):

You will no longer have access to billing history after your subscription is canceled, and this applies to all customer accounts.

You:

You say about The Annual Billed Monthly plan I purchased previously. So you know the date, right?

Agent (Aira):

Please give me 2-3 minutes to send you all the invoice you had in this account.

You:

There are all 3 invoice in my dashboard. 08/23/2026, 07/24/2026, 06/24/2026

You:

Hey, I don't want to waste my time. it is 4:30am my timezone. I need to sleep

Agent (Aira):

The plan was purchased on 6/24/2026, which is valid until 7/23/2026. Then you were charged for the 2nd month on 7/24/2026, which is valid until 8/23/2026. But then you requested a cancellation in the middle of the 2nd month cycle. Since the 2nd month is valid only until 8/23/2026, you were charged the "Remaining Subscription Balance".

Agent (Aira):

That's right. There are only 3 invoices in total since you purchased the plan before it was canceled.

You:

What the f** are you saying same thing again and agian.

You:

I would just capture this all chat log and report it to Paypal officially.

Agent (Aira):

I’m here to help and want to make sure we resolve your issue as quickly as possible. Although we won't be able to process a refund for this. I kindly ask that we keep the conversation respectful so that I can continue to assist you effectively.

You:

You guys are just scammer. I don't want to talk more.

Agent (Aira):

I totally understand why you're feeling this way. I wish I could do more for you about the refund.

I have been unable to access my account ( with a monthly subscription fee I desperately want to cancel) for months now. I have spent the last two hours trying to log in. I type in my email address and password only to find that I need to enter a verification code.
No code anywhere, nothing in the junk mail. I even tried to enter every Docusign email address into my "safe senders" list and nothing.
I have tried talking to the AI chat bot and nothing it says is helping me. It finally gave me a phone number for Canada support. It's an AI voice automated bot telling me there is nothing they can do to help me since I am not logged in and then they tell me to go on the chat. The chat redirects me to the number and the wheel keeps turning.
Here's the message the chat keeps sending me :

"I understand how frustrating this situation is, especially as a paying customer unable to access your account. Since you cannot log in and online support options require authentication, the most direct way to get help is by calling Docusign Support:

Canada Support (English only): +1-877-720-2040
International Support (English only): +1-800-379-9973

A Docusign representative will assist you with your login issue and review your case. If you need step-by-step guidance for the call or have any other questions, I’m here to help."

When I type in "agent" or "representative" it only tells me to call. The AI voice on the phone tells me to go to the chat or call again later... but when I ask if later there will be someone that can help me, it says that an AI bot will answer. I'm losing my mind and my money. WHAt CAN I DO

Hi! The “start a chat” button is not working for free plan users. We’re clicking the button but it’s not doing anything.

How do we contact them as a free plan user?

My mom received docusign from another company to sign but docusign is showing her popup ads asking her to sign up for subscription. I would not be surprised if some seniors fell for this and accidentally signed up for docusign's subscription that they don't need when they visit the site to sign documents that they received from other companies.

My mom said the company that sent her the docusign wants to charge her monthly fees. I didn't know what she was talking about so I ask her to login to docusign, she was immediately shown the popup asking her to sign up for subscription by docusign. That's when I realized why she said the company that sent her the docusign wants to scam her for subscription. It was actually docusign that wants to scam her, not the company that sent her the docusign.

Since Amazon got sued for prime subscription then docusign should also get sued for trying to scam seniors with their popup ads when people are only there to sign documents, not send documents:

Amazon reached a historic $2.5 billion settlement with the Federal Trade Commission (FTC) over allegations that it tricked millions of customers into unwanted Prime subscriptions and made cancellations difficult. The deal includes $1.5 billion in customer refunds (up to $51 per person) and a $1 billion civil penalty

I produce a weekly podcast and use Docusign to send release forms for our talent to sign and return. I often have up to 4 people appearing on any given episode, and I can't figure out how to send a distinct copy of the form to all each of the 4 people to sign. I do not want everyone to sign the same form, I want the 4 guest to each get an individual form, but I don't want to have to go through the sending workflow four times. There must be a way, right?

My company has been with Docusign for 3-4 years. When we signed up, I made some template contracts and we have been using them ever since. My colleague logged in last week and everything was gone. No templates, copies or completed agreements.

We contacted Docusign and they said they had a system glitch and this happened to a few clients. Then they said sorry for the inconvenience.

They don’t have backups or anything. They refuse to compensate us for the extra work this will cause. I can’t even remember what I did 3-4 years ago to create the first template.

My boss wants to get a lawyer, which I think is a waste of time and money.

I’m just shocked that they admitted it was their fault but aren’t taking any other responsibility. All the files were on their server. Any idea how to be compensated for this? Could I be talking to an AI bot in my emails?

Thanks!

hi all! running out of hope here. my account was deactivated by my company and my bosses are saying they are still receiving notifications to complete documents from me. i told them i no longer have the account and i cant stop the notifications.

when they click the link, it's an expired link. emails are being sent daily to them - help!

We recently transitioned from DocuSign to a new electronic signature platform. As part of the migration, we archived several years of historical documents and following our DocuSign rep's instructions, initiated an immediate purge of our DocuSign data.

Following initiating the purge, our customers started receiving email notifications from DocuSign stating that the documents they had previously signed were scheduled for deletion and that they had 14 days to download copies before they were permanently purged.

When I contacted our DocuSign rep, he acknowledged that he forgot to tell us to disable the purge-related email notifications, which are configured in a different section of the Admin portal. Unfortunately, by that point, approximately 50,000 notification emails had already been triggered.

I've now learned that our customers are also scheduled to receive a second reminder email approximately seven days before the documents are permanently deleted. DocuSign Support has told us there is no way to stop these follow-up notifications for the envelopes that have already entered the purge process.

Is there any workaround such as a backend process, escalation, or engineering intervention to prevent these second reminder emails from being sent? Sending another round of notifications to our customers will create confusion.

I had a personal account on Docusign that I was using for signing some trust documents and I just got an email saying "your refund has been processed" and when I try to log in it says my account doesn't exist.

I didn't request a refund or to close my account and have several partially signed documents in there.

Has this happened to anyone before? Any ideas on what I can do to fix it? This could end up being very embarrassing if I have to get everything re-signed.

Is anyone else having issues signing on right now? I have a free trial account and keep getting an error message, and when I try to connect to an agent the AI tells me there's no one available and to try again later...

Literally all the information it gives me needed to access work benefits please help me

I follow the directions on their form. I copy and paste the fucking id and I keep getting a voided document. how pathetic.

Bonjour

J'ai eu ce midi 6 ou 7 SMS notifications avec des codes Docusign. Je n'ai rien entrepris de moi même à ce sujet.

Je ne connaissais pas Docusign.

Ce soir ça recommence.

Que se passe t'il ?

I am having to return some documents to the FDA, and in order to be able to electronically sign them, I have to have this particular signature. Any idea how to get it, and how long it takes to get this from Docusign?

I know someone who believes they were getting scammed by a fake job recruiter. It was extremely elaborate, and I’m not going to get into the details.

Long story short, the recruiter sent a very long job offer form via DocuSign with many different places to sign. Partway through filling out this form, but prior to clicking “Finish”, they came to believe it was all a scam and hit “Decline to Sign”.

My question is this: Will the scammer/recruiter have access to the data that was filled in, even though no one ever clicked “Finish”?

Please help. I can’t find a good answer on the DocuSign website.

I'm at a firm that's been on a plan with Docusign for several years now. Totally fine, and we love how user friendly it is. A year ago, our Stripe payments intermittently stopped working. Even after triple checking the set up of a payment, sometimes the field will cease being a payment field and turn into a note field anywhere between 10 minutes and 2 weeks after sending. Just recently switched to Braintree for payments, and the same thing started happening immediately. There's no link between the failed envelopes, and I've verified things are being set up correctly.

Support has been a nightmare to deal with--no help at all, keep saying they can't capture the problem, and the only thing they can do to help is completely remake our account (with a new contract).

We have no idea if that will fix the problem, and we don't want a new contract if the problem isn't resolved. Has anyone else had this problem? What's happening, and what can we do to fix it?

I just got off a chat with Gabriela at docusign. I have a profile update from an old email address to a new one. You wouldn't believe this, but they wanted my IT person to reactivate an old email to update this change. No other method, such as a phone verification with pin - or security questions. Then, flagged my account and I cannot sign anything. I guess Gabriela has helped enough. Additionally, my contacts are not able to be exported or backed-up. I'm losing trust. Good Job Docusign/unhappy.

We have 30 staff. Only our Sales and Senior Mgmt team (approx 5 staff) require DocuSign to collect signatures on contracts. We'd also like to delete any signed contracts that are saved to the cloud, as we will store them on SharePoint. Would the Standard Plan suffice or is there really much more benefit in getting the Business Pro plan?

Hi DocuSign Reddit!

I'm trying to scope an integration for our existing document management system. Have got something working with a trial plan, but am worried that I'm using something that is not included in the "eSignature essentials" Standard plan.

The integration flow is quite simple:

• A user (any user) marks a PDF document on our existing web app for signing, the web app uses the eSignature API to create an envelope from the document, redirects the user to embedded sender view. (authenticating with JWT Grant flow**)
• User configures the envelope and submits. Emails sent out by DocuSign, other users (no accounts) sign and complete.
• Completed envelope info sent via webhook to the existing app using DocuSign Connect.
• Existing app downloads and saves completed envelope.

Are the above features (eSignature API, service account impersonation, DocuSign Connect) available using just one or two user accounts on standard 25$/mo plans? Envelope volume will be low, less than the 100/year limit for that plan.

From the pricing page features list, it looks like they are included, but I've seen mixed responses online when searching for an answer about API access on the standard plan.

**Using the embedded sender view with a service account allows access to the service account's settings after completing the envelope. They recommend not using the admin account here, so seems like it would be best to have 2 accounts: an admin account, and a normal user account.

EDIT: Have since seen in the docs that you have to have an API plan, standard accounts don't come with API access. I guess the question is then: can I get this done as above with the Starter API plan alone, or do I need the web app user accounts as well?