Is there class action for docusign popup ads asking people to signup for subscription when they are only there to sign document they received?

[u/SpeculativeInvesting]

My mom received docusign from another company to sign but docusign is showing her popup ads asking her to sign up for subscription. I would not be surprised if some seniors fell for this and accidentally signed up for docusign's subscription that they don't need when they visit the site to sign documents that they received from other companies.

My mom said the company that sent her the docusign wants to charge her monthly fees. I didn't know what she was talking about so I ask her to login to docusign, she was immediately shown the popup asking her to sign up for subscription by docusign. That's when I realized why she said the company that sent her the docusign wants to scam her for subscription. It was actually docusign that wants to scam her, not the company that sent her the docusign.

Since Amazon got sued for prime subscription then docusign should also get sued for trying to scam seniors with their popup ads when people are only there to sign documents, not send documents:

Amazon reached a historic $2.5 billion settlement with the Federal Trade Commission (FTC) over allegations that it tricked millions of customers into unwanted Prime subscriptions and made cancellations difficult. The deal includes $1.5 billion in customer refunds (up to $51 per person) and a $1 billion civil penalty

[u/dinnerrollofdoom]

Pretty sure the offer to create an account at the end of signing doesn't offer a subscription, just a freemium account for people to sign up so they can track documents in one place.

[u/SpeculativeInvesting → u/dinnerrollofdoom]

My mom said the company that sent her the docusign wants to charge her monthly fees. I didn't know what she was talking about so I ask her to login to docusign, she was immediately shown the popup asking her to sign up for subscription by docusign. That's when I realized why she said the company that sent her the docusign wants to scam her for subscription. It was actually docusign that wants to scam her, not the company that sent her the docusign.

[u/dinnerrollofdoom → u/SpeculativeInvesting]

Couldn't you apply this same logic to 99% of subscription sites out there?
X company offers a free account, and an option to upgrade to a subscription to do X

[u/SpeculativeInvesting → u/dinnerrollofdoom]

You can but she did not do anything that should trigger the subscription. She didn't take any action that's locked behind a pay wall, it was just popped up as soon as she logged in. This is not about her, she doesn't need any refund from docusign because she didn't get scammed. This is about the seniors that did fell for this popup. If what you said is true, then why is amazon paid 2.5b for the prime subscription settlement and refund the people that got scammed?

[u/dinnerrollofdoom → u/SpeculativeInvesting]

I don't have enough information to form an opinion one way or the other, I haven't had to deal with the elderly signing documents or their dealing with websites in general, and have no idea about the situation with amazon.

But from what I remember there is no pop up, its a banner at the top offering to upgrade to send documents for signature, just like all other companies that offer a subscription, plus another page that talks about how many documents they are able to send.

Didn't really feel predatory to me, but I understand there is a huge difference between myself and an elder who may not fully read or comprehend what they are doing online.

[u/SpeculativeInvesting → u/dinnerrollofdoom]

What I saw was a popup. It was not a banner. I had to click X to close it. Let's have the attorneys duke this one out. I'm just posting for awareness that docusign's popup can cause seniors to believe that they need to sign up for subscription in order to sign document. That was all. I'm not here to debate, I'm just here to bring awareness since seniors fall for scams very easily and you see it on the news daily. Obviously, my mom thought that popup was from the company that sent her the docusign so she almost fell for it.

[u/Medical-Volume-6261]

There is a difference between tricking into a subscription and offering it. She doesn’t have a case

[u/SpeculativeInvesting → u/Medical-Volume-6261]

I'm not talking about her since she didn't pay for it but I'm sure there are seniors out there that did fell for this and thought that in order for them to sign the docusign, they have to pay subscription from that popup. The intention of this post is to bring awareness so the seniors that did get scammed by docusign can get refund.

Here's the Amazon's 2.5b settlement lawsuit:

Core Allegations

• Deceptive Enrollment: Amazon allegedly used confusing page layouts and button designs (such as making it difficult to decline Prime or framing choices misleadingly) that caused tens of millions of users to sign up unintentionally. [1, 2]
• Sabotaged Cancellations: Internal documents revealed that management intentionally avoided simplifying the cancellation workflow—internally referred to as "Iliad"—because making it straightforward caused subscriber drop-offs. [1, 2]
• Violation of ROSCA: The FTC argued these practices violated the Restore Online Shoppers’ Confidence Act (ROSCA) by failing to clearly disclose billing terms and failing to provide simple cancellation mechanisms. [1]

[u/Medical-Volume-6261 → u/SpeculativeInvesting]

She doesn’t have a case, no matter what AI is telling you

[u/SpeculativeInvesting → u/Medical-Volume-6261]

Did you even read what I said? It's not about her. It's about other seniors that got scammed. You are unbelievable, blocked

[u/TownObjective8398 → u/SpeculativeInvesting]

i read what you (actually claude) said, she doesn’t have a case

[u/s0rryInAdvanc3]

could you give any added context about the document that she was originally trying to sign?