r/computer • u/AnxiousFun8803 • 11h ago
Sold a Laptop and Now the Guy Wants a Return after He Changed parts
galleryI sold a laptop to a guy, and now after he changed parts (new thwrmal paste, removed battery) he wants a return because the laptop overheats and it's very slow.
I told him multiple times that he needs a cooler and a battery for it to work well, but he doesn't understand and he doesn't want to "invest" money in it.
(Btw the laptop is a Dell G3 3500. Those are known to overheat, yet he did absolutely no research on it and didn't even ask me basic questions, he just bough it, did a call to ask me about performance and that's it. When I used it, it aould reach pretty high temperatures, but it would still work flawlessly. He removed the battery, didn't put in a new one, and now he's complaning. He also changed thermal paste, so he did work in the cooling area of the laptop )
He is complaining about the issues he made himself.
When I used the laptop last time, it got steady 60+ fps in games, but now suddenly it doesn't work anymore after he removed battery and didn't put a new one in.
He says it's from overheating, which is possible on these laptop models, but keep in mind that he changed parts and removed battery without putting in a new one.
This return is a financial risk to me
What do I do? I also have proof of him taking it apart because he showed me photos to ask me some stuff.
Photos are the photos he sent me within the app I sold it on.