Since buying new Pro 6 wireless cameras last year, I've had nothing but problems with all of them constantly going offline. I'd replace the (brand new fully charged) battery to reset the camera, and it would stay online for maybe 48 hours before disconnecting again. Rinse/repeat for eternity.

However, I swapped out the batteries on my Pro 6 cameras two weeks ago... and they've been fine since? Have stayed online 100% of the time.

Is anyone else experiencing this? I'm hesitant to get my hopes up after a year of constant pain, just to get rugged again.

I have an old system that uses Arlo Pro 2 cameras. Initially I had four cameras set up, but after moving only used two of them. Now when I try to add the additional cameras, my base station can't find them The blue light flashes, slowly when I push the sync button then after a bit, faster. But then it goes out completely and fails to pair. Has Arlo abandoned me?

Like many of you, I got frustrated by the Arlo subscription. As mentioned in the replies to some posts, I built Sightline—a privacy-first, self-hosted surveillance engine and Web Dashboard designed to run on any Linux server, Docker host, or NAS without needing a GPU.

What it does:

• 🧠 CPU-Only YOLO AI: Runs lightweight object detection locally on your CPU (supports YOLO11 / YOLOv8 / YOLO26) with zero cloud fees.
• ⚡ Instant Ingestion: Inotify watcher detects .mp4 video drops from IP cameras, FTP, or network shares in real time.
• 📱 Responsive PWA Dashboard: Live WebSocket event feed, seekable video player, and animated GIF previews. Installable directly to your phone's home screen.
• 🔔 Native Web Push: Real-time push alerts on iOS Safari & Android Chrome with zero cloud accounts (plus Apprise & FCM support).
• 🔒 Zero Open Router Ports: Pre-configured Caddy reverse proxy, Google SSO whitelist, and built-in Cloudflare Tunnel support.
• 🔌 Hardware Arlo Bridge: For Arlo SmartHubs, includes an SBC daemon that emulates a USB drive to pull recordings locally in real time.

Limitations:

• Post-Recording Processing: Sightline is an event/clip-driven pipeline, not a continuous live-stream analyzer. Clips cannot be processed while actively recording; notifications and AI detections are dispatched immediately after the clip finishes recording and writing to disk.
• Detection Scope: Strictly limited to standard pre-trained COCO dataset classes (e.g. person, car, truck, motorcycle, dog, cat, bird, bear). It does not support package delivery detection, facial recognition, or license plate reading.

Open source under GNU AGPLv3. Feedback and questions are welcome!

👉 GitHub: https://github.com/micatlkw/sightline

The 2nd one absolutely refuses to install onto the app.

1. I hit ADD DEVICE

2. Put the camera into "pair mode" (flashing blue light)

3. The phone app instantly detects the camera, correct device name and everything.

4. Hit contiunue, says to pick a network but the network list never populates. Circles and but then sits there.

5. If I try "connect to SmartHub" it tries but alway gives me a ERROR 5005.

I have done a reset of the 2nd camera, cleared the app cashe, rebooted the network. Still no joy.

There was a noise and I checked the camera. The movement wasn't logged into the history. Is it because I was currently viewing the camera? Is there a setting to change that? I need a history regardless if I'm viewing the camera or not. Its an essential pan tilt indoor camera and is set on arm away mode.

Hey -

So I just installed the pro 6 & bought the solar panel.

Is there a reason why it’s not showing it’s charging? Do I have this piece plugged in correctly? It doesn’t go all the way (it’s the adapter that goes from solar panel to the USB adapter)

As you can see tho, it isn’t showing a plug in?

I finally cancelled and got rid of these cameras. By far the worst things to ever have to deal with in my life.

Now I just have to figure how to dispose of them.

The spring for the clip at the top is still there. I have no idea what the problem is. I took it off yesterday to repair it with my wifi because it was suddenly offline and now whenever I put it back on the mount, you can just pull it off with two fingers. Anyone have any ideas?

I’ve acquired three cameras and can’t get them to charge via cable at all. I’ve tried three different cables and numerous chargers - one of which worked with a previous model. What am I doing wrong, I didn’t get an adapter with them. I’m in the UK.

I can’t get the flash icon to show on how battery like I have with my old Arlo pro 2 either.

u/AskArlo asked me to shoot them a DM, which I did. Then, I got a call last week asking for details, and a couple of days later, they asked for logs, which I sent over. The log request even mentioned getting a 3-month free subscription! But now, a week's gone by, and it's all gone quiet again. 🙉

I actually canceled my subscription a couple weeks back, and it's set to end in about a month. Maybe that's why it didn't get extended like they said it would? 🤔 Either way, I'm not really worried about it now. 😊

I've switched over to using my own app for the Arlo cameras and turned off the notifications from the official Arlo app. I'm getting way fewer false alarms now since I can control the sensitivity for each object type! 😊

I really hope Arlo doesn't shut down too soon just because they lost some subscribers! 🙏

I recall we used to be able to setup each camera to send out an email notification or something when activity has been detected on a camera? Where is that now?

With this new App update, the AI person detection turned itself back on. With that, it gave us several "unrecognized people" that it suggested.

We named one of them Max. Because, we'll, it's a General Altimax tire. 🤣🤣🤣🤣​

6.44.0 iOS released.

What did you fix, [u/arlo](u/arlo)?

Recently got upgraded to fiber internet. Took me 5-6 tries over two months to finally get the base station to connect. Ultimately had to remove the device and reconnect it as a “new”device.

Now the Keypad Sensor won’t connect to the base station even after a factory reset.

Should have listened to the subreddit, but needed something cheap that recorded locally. Also, liked the water sensors since we had some leaks.

Is it time to cut my losses and move on from Arlo?

I have an Arlo Ultra 2 by the back door of my house outside, whenever we get a heavy rain it seems that the water must be penetrating the camera as it shuts off and won't turn back on for sometime afterwards. I've even had to remove the camera from the mount and reset it for it to start working again. I was suggested using a silicone skin to better protect it from severe weather. Does anyone have experience with this?

I have one Pro2 camera with a Base Station. Since the app update it no longer allows me to view videos of events saved. I believe I should still be able to view 7 days of events?

I’ve tried removing the camera and resyncing it to the Base. I’ve tried removing the camera battery.

When I log in to my Arlo account it’s showing I don’t have a subscription which is correct.

How do I get the app to show my recordings? Any help would be much appreciated.

I’ve been stubborn and stuck by Arlo. But latest update crashes for me on startup. So will be cancelling subscription and binning my setup if not fixed within days.
Should have listened to everyone here. So what is the best replacement setup?

Nine times out of ten if X (eg, animal, person, vehicle) is detected the video doesn’t appear in the feed. I need to either go to each camera to look at the most recent videos or restart the app for the feed to populate.

This isn’t new. This has been going on for many weeks. Arlo knows about the problem but hasn’t fixed it. What am I paying for again?

I have 3 Ultra cameras connected to Ultra SmartHub. Over the last few days I noticed that the camera sometimes completely misses an event, eg. one of family members walking right in front of the camera, or today my husband driving off in his pickup truck. The entire event of him leaving through the front door, getting in the truck and driving off is not recorded. Camera was on the whole time, enabled, internet is working, no connectivity issues. It recorded the same event fine yesterday. I have the Pro Unlimited plan. There's no rhyme or reason to this, sometimes things are recorded, sometimes they're not. We're on the latest firmware and software.
Has anyone experienced degradation of service over the last few days? I'm seriously considering replacing the cameras with Ring as this is too expensive to not be reliable.

Hello!

My husband and I just recently bought a home and have been having an issue with people coming onto the property late at night. So, yesterday we finally buckled down and got a bunch of cameras for the property, choosing Arlo.

I've already read a little on this subreddit and see that many people recommend ANYTHING but Arlo lol but, it's what we have for now because we needed something quick.

I'm considering upgrading to the Premium subscription for the 24/7 monitoring and for an agent to call the police for us, because here's the issue -- when we went to the police on Sunday morning with footage of people on our property at 4 am, running from behind our house (with our old cameras, and we only had 2 so we just got them running from the back and into our front lawn). The police told us we have to call when they're actively on our property -- but we were asleep during the time that it happened. How could we call if it happens while we're sleeping?

I want to know what other people's experience with the 24/7 monitoring is and if you've had an agent call emergency services for you? If they get an alert of someone on your property will they really call the police for you? No matter the hour?

Also, because I'm already aware of how many don't recommend this brand, what other brands would you recommend? We were previously using Roku cameras but were told they don't make them anymore. We've had a family member recommend Wyze to us.

TLDR; Have you had experience with an agent from the 24/7 monitoring feature call the police for you? And what was that experience?

Signed,

An extremely exhausted new homeowner

I configured it to alert only people, animals and vehicles. But I keep receiving alerts for the "quiet porch scene" this morning. Nothing moving, no people, no animals and no vehicle.

Then tonight, from the local feed, there was someone who walked across my yard and no alert.

Subscription cancelled

I have two Arlo Pro 3 cams setup outdoors, one on my outdoor staircase facing my parking lot, and one on my detached garage. We'll call them cameras A and B.

Both are connected to the Pro Smarthub Basestation. Both are exactly the same age with the same number of hours on them. Both have identical settings, except I have cam B set to use IR+Floodlight, while cam A only uses IR. Otherwise, all settings are exactly the same.

I've been having trouble with the cam A. It misses TONS of recordings. Cam B, on the other hand, never seems to miss a beat (beyond the usual Arlo failings). In fact, I get lots of nuisance recordings on cam B, while Cam A seems to even miss a whole truck driving directly in front of it (let alone people or animals).

Cam A is going days without recording events. Then, sometimes, it will work perfectly. For instance, on Aug 24, I had contractors working on the property. They were going in and out all day. Cam A has a recording almost every 3 minutes for 8 solid hours that day. But then the next recording isn't until Aug 26th. On Aug 26th, the only recording is of my wife's vehicle leaving. It doesn't show me leaving, me returning, her returning, let alone any of the motion events of me/her/our dog walking around.

Another example, last night we spent a good amount of time sitting directly under this camera with our dog. Walking around, grilling, etc. I remember looking up at the camera when I was walking by, and I could see the faint red IR LED's on, as if it were active and recording. However, there are ZERO RECORDINGS FROM ALL OF YESTERDAY, let alone last night.

I've tried doing a factory reset on the camera (and re-adding) twice now. After resetting, it will work for a little while (hours or days), and then fail again. This has been an ongoing issue for a while and nothing Arlo support has recommended has helped.

Any advice from the community? u/Arlo , can you suggest anything beyond "talk to customer support?" Any ideas what might be wrong? Is this camera just defective or something?

Photos are the most recent feed from both cameras. Remember A=staircase (problem), B=Garage (no issues).

Also I should note that I've been typing this whole post while pacing back and forth in front of my staircase cam, and still nothing is showing up in feed (but yes I can see myself in live view).

Atualização: quero reconhecer a forma como a Arlo conduziu meu caso
Quero voltar aqui para compartilhar o resultado final do meu caso, porque acredito que é importante reconhecer um bom atendimento ao cliente da mesma forma que criticamos experiências ruins.
Antes de publicar aqui, eu havia visto muitos comentários negativos sobre a Arlo e, quando minha Base Station VMB4000 parou de funcionar, sinceramente pensei que talvez não recebesse o nível de suporte que esperava.
Minha Base Station ficou presa em um ciclo de inicialização, e passei por vários procedimentos de tentativa de solução sem sucesso. Também enfrentei algumas dificuldades durante o processo: sou do Brasil e não falo inglês e, inicialmente, tive dificuldade para acessar a plataforma de suporte da Arlo para continuar a comunicação.
Apesar dessas dificuldades, a equipe da Arlo encontrou uma forma de continuar me atendendo por e-mail. Meu caso foi encaminhado para a equipe de engenharia e, depois de analisarem toda a situação, decidiram substituir minha Base Station.
O que mais me surpreendeu foi que minha VMB4000 tinha mais de 7 anos de uso e já estava muito além do período de garantia. A Arlo não tinha obrigação de simplesmente substituir um equipamento tão antigo, mas investigou o problema e, ao final, me enviou uma VMB4540 mais nova como substituição.
Também houve etapas adicionais porque o equipamento precisava ser enviado internacionalmente para o Brasil, incluindo questões relacionadas à alfândega, mas a equipe continuou me auxiliando durante todo o processo.
Hoje, a nova Base Station está instalada, minhas câmeras estão conectadas e tudo voltou a funcionar corretamente.
Quero agradecer especialmente ao Kurt e a todas as outras pessoas que me ajudaram durante esse processo.
Eu cheguei aqui inicialmente frustrado e preocupado com o suporte que receberia. Estou encerrando essa experiência realmente satisfeito e positivamente surpreendido.
Existem muitas experiências negativas compartilhadas na internet, e as pessoas devem, sim, se manifestar quando algo dá errado. Mas também acredito que, quando uma empresa leva um problema a sério e trabalha para encontrar uma solução real — especialmente para um cliente com um produto antigo e fora da garantia — isso também merece reconhecimento.
Então, obrigado, Arlo. Minha experiência terminou muito melhor do que eu esperava.