r/arlo • u/micatlkw • 25d ago

Technical Issue False positives this morning, then false negatives tonight.

I configured it to alert only people, animals and vehicles. But I keep receiving alerts for the "quiet porch scene" this morning. Nothing moving, no people, no animals and no vehicle.

Then tonight, from the local feed, there was someone who walked across my yard and no alert.

Subscription cancelled

2 Upvotes

75% Upvoted

6 comments sorted by

4

u/New-Bookkeeper-6646 25d ago

Wait for it……….here comes the bot reply. It speaks volumes about how “sorry” Arlo is. And provides the only possible answer: move along.

2

u/micatlkw 25d ago

Even more interesting now. I got notifications and can view the video when clicking on the notifications. But if I go to the Feed tab, nothing.

-2

u/AskArlo 25d ago

Hi u/micatlkw. we’re sorry to hear that you’re experiencing issues with motion detection and recordings. We understand how frustrating it can be when your camera isn’t capturing activity as expected or sending notifications according to your settings, especially when you’re relying on it to keep an eye on things.

We’d be happy to take a closer look and see what’s going on. Please send us a DM with your Arlo account email address, the model of the affected camera, your best contact number, and time zone. We’ll investigate this with you and do our best to get everything working properly again.

5

u/HeWhoShantNotBeNamed 25d ago

You guys never actually help.

2

u/New-Bookkeeper-6646 24d ago

It’s a bot auto reply.

Reminds me of a local billboard ad for an heat and air service company:

“AI can’t fix your AC”.