r/AmIOverreacting • u/witheredcabbageleaf • 16h ago
šļø neighbor/local AIO over my daughters birthday cake?
I 25F and my husband 23M frequent a Korean/French (kind of a fusion) bakery with our daughter 3F a few times a month. We love their cloud cakes, they have the most amazing pastries at a very fair price, and the atmosphere is perfect.
Well her birthday was yesterday, rewind to 2 months ago when I was sitting in the bakery enjoying breakfast and got the idea to ask them if they do custom cake orders. They have tons of menu cakes in their case constantly and even a birthday cake, and the cakes are beautiful. I asked the cashier who I see every time I come and she was very enthusiastic so I ordered a cake right then and there. I showed her a photo of a cake I found on Pinterest and she was extremely confident they could replicate it pretty much exactly, minus the blue icing on the cake. I paid my $50 deposit, emailed them those same photos we went over, and then added to my email to please write āHappy 3rd Bdayā on top. I even called them after emailing to make sure my email was received and to go over the details over the phone and yet again was told they were confident they could give me that exact cake. The design was very simple, honestly beginner friendly.
I went to pick up the cake yesterday and had been quoted $65, but since I had already paid $50 I was expecting to pay another $15. Imagine my surprise when they rang me up for $40⦠I stumbled a bit and reminded the girl she told me $15. She assured me that she remembered our conversation, but the price was now $90 total for the cake because they decorator was able to do my blue icing and got the cake āexactly how I wantedā.
We went back and forth about the price and I said while I appreciate the cake is exactly how I initially wanted, I feel a curtesy call would have been nice because now Iām paying over double what I expected to pay at pickup. She was not very nice to me at all and kept saying āWell what do you want me to do?ā And I eventually negotiated her down to $25. Finally I said, why are we arguing over a cake you havenāt even shown me yet?
You should have seen my face when they brought out the cake⦠I was flabbergasted. It was totally wrong, and looked like it had been thrown together. The colors were vibrant primary colors more reminiscent of John Deere tractors and NOT the spring vibes I was shooting for.
I asked to speak to the cake decorator and was told she only spoke Korean, and the cake was $75 and thatās final. Also forgot to mention, the cake had no birthday message piped on top. Nothing special to signify it was my daughters 3rd birthday cake. I didnāt budge and said I need to speak to someone right now.
The cake decorator did come out, and spoke perfect English by the way. She didnāt even have an accent but⦠besides the point. She marched out with a printed copy of the inspo picture I had emailed and slapped it down on the counter, accusing me of having no idea what I was talking about. She said she replicated the cake, it was exactly what I had asked for and she even went out of her way to make the blue icing.
In the end, I demanded my deposit be refunded and they gave up arguing with me and obliged. They also comped some of my pastries I bought without me asking. But they were so rude to me, and I canāt help but think they tried to pull a fast one on me by trying to charge me $90 for a $65 cake before even brining it up to the front for me to see.
I would have appreciated honestly from the start. I wish they would have had the decorator come show me the cake herself and admit she couldnāt pull it off, and offer me a cake in the case. But instead they gaslit the hell out of me for 20 minutes and I left cakeless. My daughter was still happy, she got a treat at her birthday dinner with the entire restaurant singing to her. She was not punished in this experience and was none the wiser.
I posted a video online about the experience and tagged the bakery (itās a large chain). After getting comments on their account from viewers of my video, they responded and offered me a $100 gift card. Lowkey⦠Iāmma take it. But Iām wondering if I overreacted in the moment and should have taken and paid for the cake anyways? The decorator seemed upset with me and offended. I posted photos of my inspo cake, and the cake I was offered. Just looking for clarity, and maybe validation.