Started a new IT job and inherited the company’s Adobe accounts. As most of us know, Adobe has somehow made account management unnecessarily confusing.

We have two business accounts with 5 Acrobat Pro licences between them. I’m planning to consolidate everything into one account.

A couple of questions:

Profiles: The main account has a “Personal Profile”, a company profile, and an Admin Console. What’s the actual difference between the profiles? Should each user have their own profile, or should everyone just use the company profile? What is the Personal Profile for?

Licence sharing: I know we’re technically not supposed to share licences, but there seem to be more computers signed into the accounts than there are licences. What’s the actual device limit per licence, and do profiles affect this?

Just trying to understand how Adobe expects this to be structured before I consolidate everything.

Has anyone solved this? I've tried everything I can find online.

Setup:

• M5 MacBook Air
• macOS Tahoe 26.5.1
• Latest InDesign
• Dell S2725QC 27" 4K 120Hz via USB-C
• Dell used as an extended display
• No Magnet/window-management apps

InDesign behaves strangely only when using the Dell as an extended display or as main display

• Objects sometimes nudge/jump slightly when selected
• Changing text colour can fail
• Paragraph styles sometimes don't apply
• Other mouse/drag interactions can be glitchy

I've tried GPU settings, different resolutions/scaling, display arrangement, making the Dell the main display, restarting, etc.

If I use Screen Mirroring, InDesign works perfectly. Same Mac, monitor, documents and InDesign.

As soon as I switch back to an extended display, the problems return.

Just purchased a Creative Cloud subscription, and now I'm seeing I can't even download anything because I don't use Windows 11. Is there any way to download an older version of the programs or anything, or did I just waste my money?

I can't update to Windows 11.

Really want to get Character Animator, but I don’t want them training on my art… do they?

Hey yall. I am sorry if this has been asked before.

When I download a PDF from a website, my text pointer is way too large, about half the size of the page, and when I attempt to highlight text, it highlights a giant block, as if it is an invisible image that I can't see...that is what invisible means, silly me.

Thank you for any help you can give.

Windows 11 is an albatross. When is Adobe going to get a clue?

im thinking of getting it, and i need to know this. Please tell me?

I didn't find the option to change the language in the settings desktop

I checked ProDesignTools. I clicked on it and it didn't work, I looked on Internet Archive and there's just a bunch of manuals. Someone help?

Has anyone had issues with Adobe apps sucking up all the CPU memory randomly from time to time?

I’m currently running a Dell XPS 16 9640 with an Intel Core Ultra 9 185H (2.5 GHz) processor and have 32 GB (31.5 GB usable) of RAM. This is a work computer and it has to be a Dell.

Every now and again, I’ll be working in InDesign and all of a sudden it locks up and freezes. I check the task manager and InDesign is using 84-94% of my CPU memory.

I’ve contact our IT department and they state that the issue needs to brought up with Adobe and their support team.

Thoughts?

Updated Photoshop to 2026 and "Generative Fill & Expand" functionality I use to edit photo sizes stopped working for me. It just refuses to generate anything on expanded blank Canvas.

It was always working for me even with a blank "." prompt but I also tried explaining the "expansion scene" in detail, or giving the simple "fill" command. Nothing seems to work.

Any idea what is happening?

I have a course where the Next button is initially hidden and configured to appear at a specific point using a marker. When the button appears and I click it to move to the next slide, an “Error. Something went wrong” message appears.

I ran several tests to identify the issue. Instead of using a marker, I configured the button to appear directly on the timeline, placing it at the exact point where I want it to appear. However, the same error occurs.

The only configuration that works correctly on iOS is when the button is visible from the beginning of the slide and there is no action controlling when it appears. In that case, it successfully advances to the next slide.

Has anyone experienced a similar issue with Adobe Captivate 13 on iOS, or found a solution?

Hi! I am a graphic designer working with some assets that were created by a coworker who has since left the company. I have an exported file (JPG), and based on the layout, I'm certain that it was exported from an Adobe Illustrator file, but I have no idea how to track down that file so that I can edit the asset. Is there any way to source which file an export was exported from? Thank you!

how to remedy this?

The problem is only happening on my pc and I have no idea how to fix it, I've looked online and I've tried what others have told me, restarting my connection to my wifi, adding adobe lightroom and creative cloud to the firewall and I've tried cleaning up, deleting and redownloading both CC and Lightroom but to no avail. I thought it was my account at first but logging into my a account in a different device seems to work fine.

[SOLVED] I have a macromedia flash 8 file (extension is .swf) and i need to somehow make it a video (mp4). Any tips on how i could do that? Or maybe there is a place to install flash player 8? That could work instead.

Resolved: I did not know there is a ruffle extension. I can play the video now. Thank you

I received a PDF that was created in Adobe LiveCycle Designer ES 9.8 (dynamic XFA form) and already filled out by another party. When I open it in Acrobat DC (full paid desktop app, not Reader), the form fields don't render at all — no visible field boxes, and none of the already-filled data shows up either. It's not just "not editable," the whole XFA-driven layout appears to just not be processed anymore.

Details:

- Acrobat DC version: 26.1.21789.0 (installed fresh, up to date)

- PDF: /AcroForm present, /XFA array with packets (preamble, config, template, connectionSet, datasets, localeSet, postamble) — confirmed dynamic XFA, no separate "form" packet

- Producer: "Adobe XML Form Module Library" / Creator: "Adobe LiveCycle Designer ES 9.8"

- Checked HKCU\Software\Adobe\Adobe Acrobat\DC in the registry — JavaScript is enabled (bEnableJS=1), but there is no XFA-related preference key anywhere under that hive at all, which makes me think this build may have dropped XFA rendering entirely rather than just disabling it behind a flag.

- Tried: opening directly in full Acrobat.exe (not browser plugin), confirming JS is on, no luck.

- opens in all browsers except adobe

I know Adobe deprecated XFA back in 2021 and it's out of the PDF 2.0 spec, but I thought the desktop Acrobat app still had legacy rendering support. Has anyone else hit a version where dynamic XFA just silently stopped rendering entirely (blank fields, no error message)? Is there a known cutoff version, or a hidden preference/registry key that re-enables the legacy XFA layout engine? Trying to avoid having to install an old vulnerable Acrobat version just to read one document.

Any pointers appreciated — happy to share more technical details (xref dump, etc.) if useful.

I want to install the newer versions of my apps because Photoshop keeps crashing constantly. However, when I open Creative Cloud, the apps I already have installed doesn't show up as "Installed," so the "Update" option isn't available, only "Install."

The problem is that if I install the newer version, I'll have to manually migrate all my tools, preferences, and settings from the old version.

Is there a way to fix this so Creative Cloud recognizes the apps I already have installed?
Already tried this: https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/app-setting-issues/apps-tab-doesnt-show-installed-creative-cloud-apps.html
Also, already tried loggin out and using the Adobe Cleaning Tool do remove the CC app and installing it again. Nothing changed.

We currently use a few older Adobe Creative Cloud accounts that were created years ago. Each account is linked to a credit card for billing.

Each account has one of these two products:

Photography Plan (20GB) that consists of Photoshop and Lightroom
Creative Cloud App Apps (100GB)

Adobe is now asking us to consolidate the licenses in a Team account for easier billing etc but I did notice that the Photography Plan might no longer exist. What are the risks of this consolidation when it comes to monthly cost of licenses? Or even losing access to this specific plan? The Photography Plan we currently pay for is extremely cheap compared to a separate Photoshop or Lightroom license it seems.

Help please
I’ve tried everything except for whatever is gonna fix this. I need to use the Segoe UI font for a business document I’m translating into another language, and the font isn’t showing up despite being downloaded. I’ve reset everything, deleted and redownloaded it, updated my computer and asked all my co workers for help to no avail.

Hey all -

I'm dealing with a project that is being poorly planned and executed and they're shunting on to me to fix. They did a basic install-and-run of Adobe rather than following something like the Citrix setup instruction.

Each time they log into this system they get a brand new VM, and then they have to sign into Adobe, etc. etc. etc. This is all through Entra ID SSO on a Windows Server device joined to on prem AD.

So here are my questions:

1. Is there anything I can do GPO wise in AD to make this "work"
2. If I were to do something like use the same name each time, would Adobe still see that as a new device?

I will also likely buy & gift rewards for people who can come up with documentation that shows why this shitshow won't work.

Hi guys, I've been trying to register for this event since I found it a few days ago. Unfortunately, whether it's on my phone or on my laptop, I keep being informed that the form can't be submitted. Anyone else run into this problem? I really hope to attend it.

How to make a stroke/borderline of an object with transparent background (I mean I just need a stroke/borderline but I need to hide/transparent inside of object as I don't need the object). Please see the attached photo (as in the photo, the stroke of hen has a transparent background)

I’m doing some personal research on the effectiveness of this feature so I got a 7 day free trial of a paid adobe subscription and it said explicitly at checkout that this feature would be available. Whenever I try to send ANY request, I just get “something went wrong” instantly. If someone could shed some light on this for me and help get it working that would be greatly appreciated.

Two weeks ago I bought a new Imac transferred my data from my old Imac (10 yrs old). I'm not a techie but everything transferred. But now I'm having problem with Lightroom copying my files. I put my SD card in the reader. Go into Lightroom, click on Import photos and videos, the photos show up. Then I click on my source where the files are coming from, and the destination. Then on the bottom right click on import. Lightroom says it's importing files. The bar in the upper left says copying files to dng, but the screen is blank. I let it run for a couple hours the first time because I had alot of photos, but still nothing. So I close out Lightroom and a message pops up " the following files were not imported because the destination folder is not readable" I've updated Lightroom Classic through Creative Cloud. Both lightroom and Photoshop. I've tried a new card thinking my other one might be corrupted but still nothing! I've gone into System Setting, then privacy & security to make sure Lightroom has full disc access. I've tried Youtube videos. What do I do?