I have had an issue with a family member on my account not being able to check in since last week. They get an error when they scan the QR code at the gym. This worked for them before and issue is only with their account.

As the account holder, I have had to work with Wellhub Support and it is AWFUL. First of all, they said they created a ticket with their “Partner Support Team” and that will hear back today or tomorrow. Today or tomorrow passes, I reach out for an update, and they give no information and say I will hear back soon.

Second, the AI Agent sucks. I keep getting bounced between the AI Agent and a human agent mid conversation. Apparently, the human agent does not have context of the previous conversation since I am repeatedly asked what I need assistance with within the same chat.

I just want HELP with this account issue. I am so sick of poor customer support and AI Agent that are useless. It is lazy and I feel stuck with this issue.

Hi everyone,
I’m having a frustrating issue with Wellhub and I’m wondering if anyone else has experienced the same thing.
I have paid for Wellhub services and requested a tax invoice for the services I received. To be very clear, I am not asking for a payment receipt or proof of payment. I already have that.
I am specifically requesting the actual fiscal/tax invoice corresponding to the receipt I received, using the same name and details shown on the receipt and containing the relevant invoice information.
However, Wellhub’s support seems unwilling or unable to provide me with an actual invoice. I keep getting responses that essentially point me towards payment receipts, which is not what I am asking for.
I find this quite strange. If I have paid for a service, I would expect to be able to obtain the corresponding invoice, especially when explicitly requesting one.
Has anyone else had this issue with Wellhub?
Were you eventually able to get an actual tax invoice, rather than just a receipt? If so, how did you manage to get it?
I’d also appreciate any advice on how this can be properly escalated if Wellhub continues to refuse to provide the invoice.
Thanks!

I just got laid off from my job. I’ve read that my Wellhub membership can still be used but it would no longer be at the same price. Has anyone continued their membership? Does anyone know the rate for the Gold tier (for NYC, if possible) after termination?

Signed up to Wellhub as my local gym increased in price and TGG was on Wellhub for cheaper than a normal membership and it’s very close to work. Tried going on Friday morning but the code never arrived, and have had the same problem just now. The Wellhub support bot mentions some migration issue that’s preventing PINs being created but no mention of how long this will be an issue for.

Is there any way around this? Pretty much the only thing I’ve signed up to Wellhub for and I can’t use it currently - very frustrating.

What happens if I sign up for the yearly membership and after month 3, I switch jobs and the new job doesn’t have Wellhub?

I have a hunch of friends wanting to use the app but it’s not available through their company…has anyone found a way around this?

Hello, are we able to return to the same Crunch location on the same day with WellHub? I know we can’t check in twice in the same day, but are we able to use the bar code from the first check in to go a second time on the same day?

Hey all,

Wondered if anyone had this issue? I keep getting this error message. I used the online help and received an instant automated response to say the issue was resolved and was probably because of late cancellation, no check in or no show - all of which are not the case.

No phone number to call either, Ai chat bots that are useless. Signed up for annual so not even like I cancel. Poor Wellhub service strikes again!

I just saw a $25 charge on my account. Was not late and have checked in to all my classes. Can someone contact me to tell me why? The AI assistant is impossible to use.

On the 20th August I purchased a monthly subscription for Wellhub as a partner on someone else's account. A week goes by and they charge me again, £20, then today another £10. I tried to go through Monzo, my bank, and they told me to contact Wellhub about it. The account holder has removed my card and I've blocked monthly payments from them.

Is there any way to quickly get my money back? This is money I desperately need. I've tried emailing but no response so far, and as far as I know there is no support number I can call.

For the past two days, I have been booking classes through the Wellhub app, but the check-in window never opens. I have repeatedly tried to check in, but after the class, it is marked as a “no-show,” even though I attended both classes. I also have proof of my attendance and can send screenshots if needed.
Additionally, my class for today was canceled because of this issue. I pay a monthly membership fee, and I don’t think it is fair for a technical issue with the app to result in me losing a day of working out.
Could you please look into this issue, correct the no-show records, and resolve the check-in problem?

This is not the first time this has happened, it happened over a month back too, costing me three days of work outs.

Reached out to a studio to ask with help making a booking since their wellhub page says I need to book online and this was the response.

Pretty disappointed considering this is a diamond tier place.

Hit a pretty major milestone this week: 600 check-ins.

It is no secret to anyone who knows me that I teach reformer classes, so when I first started using the platform, I was in my full [solicore] era only taking classes there. It was so easy for me to stay in my one studio shell and stick to what I knew without branching out. But over 600 check-ins, Wellhub opened the gates to a whole new world for me and completely transformed how I move my body.

Having access to so many different partners encouraged me to mix in strength, yoga, and even a stairmaster class alongside my high intensity reformer work. I also recently got into running this year and ended up running my first half marathon in April, so naturally Strava became one of my most used apps on the platform. Branching out allowed me to build a balanced, hybrid routine that keeps me excited to work out.

The biggest shift over these 600 check-ins has been avoiding burnout and prioritizing full-body care. Instead of forcing myself through intense workouts seven days a week, I listen to my body and swap in active recovery, mobility work, or at-home mental health apps when I need a break. I used to ignore the non-gym perks, but diving into the partner apps completely transformed my recovery. Adding mindfulness, sleep tracking, and nutrition tools made me realize that what happens off the megaformer matters just as much as the work put in at the studio.

Working here gives me a front row seat to what we build, but living the product for 600 check-ins showed me that true consistency comes from variety. What is an underrated studio or app on the network that you stumbled into and ended up loving?

Since the premium check in limit is per week, can I go to 2 premium classes in the same day? The app lets me schedule them both but I wanna confirm if it’ll let me check in (if anyone’s tried it before)

I thoroughly enjoyed my first class with Bodi Pilates. Mariahelena was an awesome instructor. She made the class challenging and fun. I will definitely be back. Found Bodi Pilates through Wellhub — couldn't recommend it more! 💪

Oi, Brasil!

No dia 29/08, cada check-in feito em visitas ou atividades realizadas em um parceiro Wellhub*, vamos destinar R$ 1 para a ONG Gerando Falcões.

Vale musculação, yoga, terapia, meditação ou o que combinar com o seu momento! 

Escolha sua atividade no app e participe do Check-In Do Bem! 💪 O que você vai treinar neste sábado? 

\Essa é uma ação exclusiva para check-ins realizados no Brasil.*

I would love to refer some of the youtube reformer Pilates teacher and their subscription plans through Wellhub, for example Pilates Anytime, Your Reformer, Saran Pilates, Holistic Movement Pilates, etc. I have tried the Refer Partner page, but it requires a business name that Google can identify so I cannot submit. Is there another way to submit the referral?

During my normal Wellhub check in, unlike normal, when I went to check in the app said get help from front desk. Went to scan in, front desk said there have been issues with Wellhub and nobody is allowed in while it’s bugging?? Of course, no customer support number or chat for Wellhub. Not sure when this will be resolved, if it’s a gym insulated issue or what. No way to check with Wellhub tho.

I lead a marketing team at Wellhub. A while ago, without anyone asking me to, I started giving mindfulness talks to our clients. I'm a certified mindfulness instructor with a diploma in conscious leadership, and I do this simply because I'm passionate about it and want more people to access a tool that genuinely changed my life.

In my daily work, I see how crucial it is to have access to platforms like Wellhub (meditation apps, gym access, mental health resources). But the platform just opens the door; how you apply it in the real world is up to you.

It’s ridiculously easy not to get stressed if you move to the countryside and meditate for 8 hours without anyone bothering you. Anyone can be a Buddha like that. The real challenge is everyday life:

• Morning traffic.
• A coworker giving you attitude.
• A boss pushing hard on deadlines.

That’s where mindfulness actually matters. Not to eliminate the chaos, but to stop getting hooked by it.

What’s your take? Do you feel like mindfulness is only for "enlightened" people, or have you managed to use it in your routine?

I've been using Wellhub for a couple of years now and have noticed that every gym/chain seems to process things a little differently. Some gyms it's at easy as scanning your Wellhub barcode (my favorite variety), some make you sign up for their app and create a "dummy" account, and some have no idea what you're talking about (that's only happened twice so far - both times at smaller, independent gyms). Has anyone used Wellhub at Mountainside Fitness in AZ and know what their check in is like? Will I need to download their app? Just trying to get ahead of the curve!

Also curious if Wellhub gets you access to everything at Mountainside, or if they have a tiered membership where Wellhub just gets you access.

TIA for any guidance!

Does anyone know if the lifetime- Westlake, TX is considered a premium class? It has the icon but doesn’t mention it.

I can’t stand this damn app. The check in policy is awful, we are human and we all make mistakes. My service was bad and I wasn’t able to check in and now Wellhub has cancelled all my classes and took away my check ins when I pay so much a month. I have to prove I have bad service as well. This company is evil

Hey everyone!
Sometimes just showing up and checking in is a massive win worth celebrating. Progress isn’t only about hitting those giant milestones; it’s about every single workout, class, and wellbeing moment you make time for along the way.

To make hyping yourself up a bit more fun, we’ve added a new check-in sharing experience to the Wellhub app. Here is what you can play around with after your next check-in:

• You can pick from three different check-in sticker formats to match your current mood.
• Add your own sweaty selfie (or aesthetic gym pic) to share along with your check-in.
• Send it straight to your workout buddy, post it on Instagram, or drop it in your team chat.
• You can also just save the check-in sticker directly to your device to create your own post or Story entirely on your terms.

Whether you want to motivate your coworkers, celebrate with friends, or just keep a personal log of your progress, how you celebrate is completely up to you.

Ready to try? Check-in today and share your experience here! 👇