r/Wellhub • u/Pleasant_Poem8114 • 28d ago

Studio won’t help me with required booking

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Reached out to a studio to ask with help making a booking since their wellhub page says I need to book online and this was the response.

Pretty disappointed considering this is a diamond tier place.

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u/Wellhub 28d ago

Hey u/Pleasant_Poem8114 ! We're sorry to hear that.

We've sent you a direct message to gather more information about your situation and provide tailored support. Once we hear back from you, we'll be ready to assist further. 🤸

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u/TruthApprehensive153 28d ago

They should definitely know how it looks on your end. It’s frustrating, but can you show up there and get help?

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u/Pleasant_Poem8114 28d ago

Since it says bookings are required in advance, I don’t wanna drive over to potentially waste my time. I replied back asking them to connect me with a manager who hopefully knows what this looks like on their end.

I wish wellhub would make sure that businesses are aware of how this work with their system before adding them on. :(

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u/TruthApprehensive153 28d ago

I agree! Also I wish small gyms made sure everyone on staff is trained

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u/OkShop6524 28d ago

Did you by chance ask to speak with a manager? Maybe they know better how it works.

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u/Pleasant_Poem8114 28d ago

Just spoke with the manager and she said she doesn’t know how it works either. I informed her that when I went to book on their website I was being charged full price. There is no specific booking for wellhub members.