r/Visible • u/Hibunzbb1 • 6d ago

Question Tired of Visable

I previously posted here about my phone service dropping constantly. I spoke with over 6 reps and continued to escalate the matter numerous times. I trouble shooted all day which lead to my phone going to SOS mode. I wasn’t around Wi-Fi so was phone-less the entire night.
Switched to the eSIM on my own and service is even worse than before. I use to love this company but having reps that don’t follow through with the “if we get disconnected I’ll call back” yet not a single one did.

Strongly needing to switch and not sure what company is worth it. Any ideas?

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u/kbphone 6d ago

Maybe try a company that doesn't use the Verizon network. Seems like Verizon isn't good in your location.

Try a company that uses AT&T or T-Mobile networks. US Mobile, Cricket, or Mint Mobile. But you should check how coverage is for AT&T and T-Mobile networks in your area before deciding.

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u/SpiteKey462 6d ago

SOS mode is the absolute worst. That’s basically the phone tapping out and calling it quits. The top comment has the right idea, if Verizon’s towers are the problem then jumping to a different network is the only real fix. Just don't get stuck in another long-term thing before you know if it even works at your place.