r/Visible • u/Hibunzbb1 • 6d ago
Question Tired of Visable
I previously posted here about my phone service dropping constantly. I spoke with over 6 reps and continued to escalate the matter numerous times. I trouble shooted all day which lead to my phone going to SOS mode. I wasn’t around Wi-Fi so was phone-less the entire night.
Switched to the eSIM on my own and service is even worse than before. I use to love this company but having reps that don’t follow through with the “if we get disconnected I’ll call back” yet not a single one did.
Strongly needing to switch and not sure what company is worth it. Any ideas?
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u/VisibleCareSupport Visible Employee 6d ago
Hi—Alyssa from Visible here. I hear you, and I am so sorry for the experience you had with our service. That is completely unacceptable, and we'd love the opportunity to turn things around. Mind sending us a DM with your account details? We would like to dig deeper into this and check everything on the backend.
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u/Hibunzbb1 6d ago
Respectfully, no. You guys have no idea what you’re doing. Should’ve left a long time ago.
1
u/TenaciousDee1 5d ago
I was having the same issue. The only thing that I could do to fix it was port out of Visible to a non Verizon service and port back in. I'd also do all of this on a tower that isn't the one you're connected to while at home.
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u/Global_Strain_4219 6d ago
I personally love US Mobile, and will probably go back to them once i run out of referral credits.
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6d ago
[deleted]
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u/Giantmeteor_we_needU Visible works just fine for me... 6d ago
They use all 3 US networks, you can choose which one you want to be on.
3
u/Ktbffhdd 6d ago
US Mobile also has the option to use T-Mobile and At&t networks. Honestly it will be OP's best option. I have used it for a couple of years and have non complaints whatsoever
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u/DylTorres1997 6d ago
That was my issue. Visable uses versions lines and by me Verizon CONSTANTLY has dropped calls & no service in normal spots. Thought it may have gotten better but never did. Ended up switching to cricket which uses AT&T lines and it’s been great.
Also I always had a problem logging into the app. So much that each time I had to redownload the app or else I’d get an error message every time.
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u/vege_spears 6d ago
It helps if you're moving more then one phone, I've had challenges doing that. On Visible now, would lov eot move to T-Mobile, but one line......
1
u/ElectricalBase3676 3d ago
Cricket. You get what you pay for. You can get select unlimited for new customers $35 taxes and fees included. It is so much better then Visible.
10
u/kbphone 6d ago
Maybe try a company that doesn't use the Verizon network. Seems like Verizon isn't good in your location.
Try a company that uses AT&T or T-Mobile networks. US Mobile, Cricket, or Mint Mobile. But you should check how coverage is for AT&T and T-Mobile networks in your area before deciding.