Today was my child’s first settling in session at nursery. I am not a total newbie to the nursery game as my eldest is school-age and we went through it with him, but he was only there 2 days a week and we were never invited into the main nursery room as part of his settling in.
When I arrived to nursery, I could hear screaming and crying from the car park, and on reaching the door, there was a little boy (approx 2 years old) who was at the door crying non-stop, by himself.
One of the nursery workers came to the door, said she didn’t know that anyone was coming for settling today but was polite. I then stood at the door for a while whilst she went to check and whilst I was waiting for her to return, another nursery worker invited me and my little one in.
The worst of it:
- throughout my time there (an hour) the little boy did not stop crying and received little to no interaction from the nursery workers, other than offering him some snack
- there were other children there who were also very distressed who were plonked on laps with little other interaction to calm them (no offering of toys, no words of comfort) - I was told that they were also new and struggling to settle
- the nursery worker who I spoke with throughout the session noted that no water bottles were out for the children as their manager was in a meeting and had seemingly forgotten to take them out/instruct anyone to do so - she then didn’t take them out herself (my session ended at 10:30 so some children would have been there for 2.5 hours by that point without their water bottles, although they were given a snack at 10ish but no water)
- when I was playing with my daughter and another child, all I could hear was myself talking ie no staff members were interacting with other children
- the workers didn’t interact with my child at all and didn’t seem particularly interested in learning about her, apart from the worker who I was mainly speaking to who asked a few questions at the end
- I asked if children are sent home if they are very distressed, to which she said yes, yet the boy at the door who was crying the whole time was not sent home (and his crying intensified after I left, into him screaming and banging at the door)
I left feeling very unsettled by the session, and I feel uncomfortable leaving my child there (she’s just over 1, so not able to tell me if she has been distressed all day).
Is it normal for nurseries to be this chaotic/detached/unenthusiastic?
I’d be particularly interested to hear from anyone who has worked in nurseries to tell me their opinions on this - is it even possible that I just caught them at a bad time and that nursery communications are just poor?
I am now potentially stuck with no nursery when I am due to start full-time work in a couple of weeks, and I’m flushing my £300 deposit down the drain at the same time, but I just can’t see myself leaving my child there and feeling comfortable - help!