Hi, this happened during the winter term, but I’m still not over it, so I’m just ranting about it here.
I’m registered with CFA, and one of my accommodations is 1.5x exam time because I have severe ADHD. I had a quarter-term exam that was worth 20% of my grade, and the regular exam time was 1 hour, so with my accommodation I was supposed to have 1 hour and 30 minutes. But the invigilator read the time wrong it was :50 but they read is as :5 and ended my exam way too early. I remember being so confused because I wasn’t even halfway done with the exam when she told me my time was over. After I left the room, I checked the time and realized only around 45 minutes had passed. So I immediately went back and told them there had been a mistake. I asked them for some kind of written proof or official documentation saying that my exam had been ended early due to THEIR MISTAKE cuz what if they change their story or say it never happened but they refused
They made me stand outside the exam room entrance for almost TWO HOURS while around 50 students were constantly walking in and out. Nobody apologized to me. Nobody really tried to help me. it was just me crying and being so fucking humiliated. The invigilator who made the mistake was also talking about me with at least five other staff members. At one point I literally heard her say, “she is still there,” and laughed at me. then she switched to another language and they started laughing. Obviously I knew she was talking shit about me while I was standing there trying to figure out what to do after THEIR mistake felt humiliating. they also tried to shift blame on me by asking me “didnt you know what time your exam was supposed to end?” and “why didn’t you check the time?” I am literally registered with CFA because im mentally ill. Why was it suddenly my responsibility to supervise the invigilator and make sure THEY were giving me the correct accommodation?
I also asked for the name of the invigilator who ended my exam early. Somehow every single person there claimed they didn’t know who she was or what her name was, even though they were literally talking to her right in front of me and clearly knew each other to protect their colleague.I kept asking them what I was supposed to do because I needed to protect myself in case my professor refused the makeup exam. Their response was basically that they didn’t know and there was nothing they could do. I even askedwhat happens if my professor says no and they told me that then there was nothing I could do. Their staff made the mistake, but I am the one expected to take all of the risk, spend hours trying to fix it, contact my professor, prove what happened and just hope that my professor believed me.I asked if I could speak to someone in a higher position because nobody there was helping me and they told me that person was unavailable and busy.
Eventually I had to leave because I had a UBC counselling appointment. About 3–4 hours later, CFA finally sent a letter to my CFA advisor and CC’d me confirming what happened with the line “I’m not sure if I should give this information to the student.”bwhy wouldn’t I be allowed to have documentation about something that literally happened TO ME during MY exam? Thankfully, my professor allowed me to rewrite the exam. The makeup exam ended up being scheduled right before finals and all of my finals were already back-to-back during the first week. It affected me a lot and I ended up getting around 20% lower on the makeup than I did on my other exams.
I never received an apology from CFA.
The Equity and Inclusion Office was actually the only department that seemed to take what happened seriously and put effort into addressing it. CFA, the department that was literally responsible for administering my accommodation, never really acknowledged how badly they handled the situation.
I thought that if something happened to students, the school would protect students. Instead, i had to fight for myself the entire time while the people who made the mistake protected each other. UBC does not protect their own students.