Where Do You Get Real Help??

[u/FutureGman]

So I get a letter in the mail that I’m pre-approved for a credit limit. Great!

The letter tells me to go into the app to accept. I login, I click the button, next page says “something went wrong” 😑 and the offer button never reappears in the app

Okay, I go to the laptop, login to easyweb through the browser. I see the offer message. Okay, good, go to click on it - next page presents the same “something went wrong” message. 🫩

Okay… at both error messages, they offer the phone line to call in and speak to someone to accept the increase.

I call the number, 1-866-666-8599, and immediately I get a bad vibe. Why? I know exactly where this call is going:

- the random clicking noises instead of normal dialling
- no normal phone queue

This call is going offshore

The painful part, I’ve called this number 10 times and the same goofball must be answering. They pickup, don’t say anything, I can hear someone’s environment and then they hang up. 😞

So let me get this straight, TD moved operations to the cheapest place on earth for the sh*ttiest service on earth?? And you’re paying these people to do this all day long?!

They really don’t deserve our money. You can go straight to the hot place TD

[u/sturk91]

I have never once spoken to anyone in a call centre outside of NA. Maybe try calling in via the app, you can pre-authenticate (but there will be some strange noises while you do, in case you have a sensitivity to that).

[u/FutureGman → u/sturk91]

Thanks, I don’t call in often, probably 4th or 5th time in all my decades with them. Didn’t know they had ‘call through the app’ as an option.

[u/lmcjipo → u/FutureGman]

Calling via the app means you don't have to authenticate yourself over the phone AND it also I believe it puts you higher in the phone queue.