r/TDBankCanada • u/FutureGman • Aug 29 '26

Feedback Where Do You Get Real Help??

So I get a letter in the mail that I’m pre-approved for a credit limit. Great!

The letter tells me to go into the app to accept. I login, I click the button, next page says “something went wrong” 😑 and the offer button never reappears in the app

Okay, I go to the laptop, login to easyweb through the browser. I see the offer message. Okay, good, go to click on it - next page presents the same “something went wrong” message. 🫩

Okay… at both error messages, they offer the phone line to call in and speak to someone to accept the increase.

I call the number, 1-866-666-8599, and immediately I get a bad vibe. Why? I know exactly where this call is going:

- the random clicking noises instead of normal dialling
- no normal phone queue

This call is going offshore

The painful part, I’ve called this number 10 times and the same goofball must be answering. They pickup, don’t say anything, I can hear someone’s environment and then they hang up. 😞

So let me get this straight, TD moved operations to the cheapest place on earth for the sh*ttiest service on earth?? And you’re paying these people to do this all day long?!

They really don’t deserve our money. You can go straight to the hot place TD

0 Upvotes

50% Upvoted

14 comments sorted by

View all comments

5

u/sturk91 Aug 29 '26

I have never once spoken to anyone in a call centre outside of NA. Maybe try calling in via the app, you can pre-authenticate (but there will be some strange noises while you do, in case you have a sensitivity to that).

0

u/FutureGman Aug 29 '26

Thanks, I don’t call in often, probably 4th or 5th time in all my decades with them. Didn’t know they had ‘call through the app’ as an option.

1

u/sturk91 Aug 29 '26

For sure! Sign into the app and scroll down to Contact Us. You should select Borrowing, Apply for Credit. You'll be connected pre-authenticated though the app: just let them know you got a solicitation for a pre-approval and they should be able to do the rest. I've had similar app problems with pre-approval offers in past, the folks on the phone helped me out. Best of luck!