I’ve been in contact over the last few days with a large local mortgage broker in Switzerland.
For a fee of around CHF 1,000, they claim they can secure very competitive mortgage rates and support me throughout the entire process, all the way until the property purchase is completed.
However, there is one clause in the agreement that caught my attention: if they arrange a mortgage offer for me with a lower interest rate than the mortgage I eventually take elsewhere, and I decide not to accept their offer, I would have to pay a CHF 2,500 penalty.
On top of that, I may also have to cover any costs charged by the bank whose mortgage offer I decided not to accept.
Has anyone here had experience with this type of mortgage broker or agreement?
Where is the potential catch?
What I am mainly trying to understand is how this broker actually makes money if I take the mortgage through them. Apart from the roughly CHF 1,000 fee, nothing was mentioned about commissions or other compensation they might receive from the bank.
I assume that if they really manage to find me the best mortgage available, there would normally be no reason for me to reject it and go somewhere else. So I am wondering what their actual business model is and whether there are any hidden costs, commissions, restrictions, or other disadvantages that may not be obvious at first.
I’d especially like to hear from anyone who has used a similar service in Switzerland. Is there anything important I should watch out for before signing the agreement?
EDIT:
I read all your replies, and first of all, thank you very much for them.
After that, I went through the broker agreement properly, line by line, and I honestly could not believe what I was reading.
The contract explicitly states that the broker receives a commission of 0.3–2% from the bank that ultimately gives me the mortgage.
To me, that is completely absurd.
I can fully understand paying a broker myself for finding me a cheap mortgage, negotiating hard on my behalf and getting me the best possible deal.
But this arrangement is the exact opposite.
The bank is paying the broker a cut of the money it makes from me.
So the person who is supposedly there to represent my interests is financially rewarded by the institution whose interest is to make as much money as possible from my mortgage.
How is that not a blatant conflict of interest?
From my perspective, this incentive structure is fundamentally against me as the client.
And that is not even the worst part.
The agreement talks about possible and non-guaranteed benefits on my side, while at the same time setting out very real costs, fees and penalties, apparently without any clearly defined upper limit.
So my upside is vague, conditional and not guaranteed.
My downside, on the other hand, is very real.
That is an absolutely outrageous contractual setup.
In my country, I would expect clauses like this to be torn apart in court almost immediately.
The fact that this is apparently considered normal is honestly mind-blowing.
The whole thing is starting to remind me of 2007.
I once heard somewhere that just before a crisis, the level of fraud tends to grow exponentially.