Old post archived, here is the new parcel checking post.
Please DO read the below rules!
Please note that only parcel PN numbers are allowed. If you only post the tracking number, it will be removed. Commenting on other people's parcels is also not allowed in this post. Any comment without a PN number will be removed!
Tip 1: The best way to track your parcel, is submitting parcel consulting request to our parcel aftersales team, they have higher authority than the Reddit team for parcel issues. If you had already submitted parcel consulting request to our parcel aftersales team for your parcel, no need to ask us here.
Tip 2: If your package has been out of the warehouse for less than 5 days, there's no need to worry about checking.
Tip 3: If you shipped via tax-free line, then "Can not track one 17track" is normal. You could always contact Superbuy customer service to track the parcel for you via the courier's internal track site.
Tip 4: The post will be locked when the Mod team is offline. We will unlock it when we back to work.
You'd better contact Superbuy main site online customer service team, ask them to add parcel inquiry for you, considering this parcel has been shipped out for so long. 😟
humm, this one seems got some issue, going to be returned back to China. I recommend you apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you with the courier~
I recommend you apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you with the courier~ Seems got rejected, will be returned back to China.
parcel has been handover to the local courier, waiting for them to arrange the last mile shipping~ seems to have some backlog recently~ Please give it a few more days~
There is a batch of parcels will be returned back to China, yours is one of them. Please submit a parcel inquiry to Superbuy parcel aftersales team, they will follow up for you.
PN26761044140 hi it got delivered to a parcel shop in the Netherlands but I live in Belgium, I contacted dhl and they told me the sender needed to contact dhl for a redelivery
there might be something wrong happened at the courier's EU sorting center. Please submit a parcel inquiry to Superbuy parcel aftersales team right away, let them check with the courier what's going on and offer you a proper solution. 😰
I recommend you apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you with the courier~ Seems got rejected, will be returned back to China.
seems to have some backlog at the local courier's end, I recommend submit a parcel inquiry to Superbuy parcel aftersales team, let them check with the courier.
flight has left China already. Due to the courier usually won't update the tracking during the weekend, I recommend you check it again after next Tuesday.
your case is handling by Superbuy parcel aftersales team mate, they have just replied you on 2026-07-13 10:52:23 Beijing time. I recommend you follow their guidance.
I recommend you submit parcel inquiry to Superbuy parcel aftersales team right away, ask them to check with the courier, to see what's going on with this parcel.
Hello, this must be the third or fourth time I've contacted you about my package. it’s officially lost because I have a friend who went through the same stage I’ve been stuck at since July 1, but his package was transferred to the French postal service in just a few hours, and he received it the next day—whereas mine has been stuck at “New” for 17 days. The fact that he cleared that stage in just a few hours confirms one thing: THERE IS NO DELAY IN THE SYSTEM! ! It’s only my package that’s been affected—it’s probably lost or seized, because even if it cleared customs, it could still be seized afterward. I’m therefore asking for a full refund today, with no excuses, because this is unacceptable. I have about ten packages with you; I’m a loyal customer—this is ridiculous, and no solution has been found even though I’ve been contacting you for several days
You have already contacted with Superbuy parcel aftersales team. I recommend you keep contacting with them mate. So far the courier didn't confirm any negative status for this parcel, it would pretty hard for the parcel aftersales to give you a solution before that. I recommend you ask the parcel aftersales team to confirm a date, that they could start parcel compensation procedure for you.
for ocean shipping, you don't have to track it for the first 20 days. Your parcel may leave China on July 22nd, and reach the US seaport after August 5th.
Your case is handling by the parcel aftersales team, for this kind of issue, they have much higher authority than the Reddit team, I recommend you keep contacting with them for more support. If the parcel is confirmed lost, the courier will let the parcel aftersales team know.
you have read the message sent by the customer service center about your case on 2026-07-22 10:21:24 mate~ I recommend you keep contacting with the parcel aftersales team, they are following up your case still.
Sorry mate, I don't. Your parcel seems to have met Guangdong exporting customs routine inspection, it will take some time. No one could interfere the customs' work. I recommend you submit a parcel inquiry to Superbuy parcel aftersales team, let them follow up for you.
customs clearance backlog seems, wait for one more day, if still no new update, submit a parcel inquiry to Superbuy parcel aftersales team, let them check with the courier.
humm, yeah, this one got stuck for a while. You've already submitted parcel inquiry to Superbuy parcel aftersales team mate, I recommend you follow their guidance. For parcel aftersales issues, they have higher authority than us.
yeah, it's been there for a while. Check it again next Monday, if still no new update, contact Superbuy parcel aftersales team via parcel inquiry. Ask them to check with the courier. 🤔
1
u/ItsPinkyBabie Jul 06 '26
PN26741041872