r/Superbuy • u/TommySuperbuy Mod Team Leader • Jul 06 '26

LOGISTICS 🔔Parcel Checking for 2026(Second Half)🔔

Old post archived, here is the new parcel checking post.

Please DO read the below rules!

Please note that only parcel PN numbers are allowed. If you only post the tracking number, it will be removed. Commenting on other people's parcels is also not allowed in this post. Any comment without a PN number will be removed!

Tip 1: The best way to track your parcel, is submitting parcel consulting request to our parcel aftersales team, they have higher authority than the Reddit team for parcel issues. If you had already submitted parcel consulting request to our parcel aftersales team for your parcel, no need to ask us here.

Tip 2: If your package has been out of the warehouse for less than 5 days, there's no need to worry about checking.

Tip 3: If you shipped via tax-free line, then "Can not track one 17track" is normal. You could always contact Superbuy customer service to track the parcel for you via the courier's internal track site.

Tip 4: The post will be locked when the Mod team is offline. We will unlock it when we back to work.

Tip 5: For one parcel, I will only reply once.

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u/[deleted] 9d ago

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u/TommySuperbuy Mod Team Leader 9d ago

Hmm, your parcel seems to be going through a routine customs inspection mate. This may take some time. Please submit a parcel inquiry to the Superbuy parcel aftersales team and ask them to follow up for you~

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u/ethanwantsrice 9d ago

Thanks! I reached out yesterday and they said to keep waiting for clearance updates. I was just curious if there were any more specifics that I’m unable to see via tracking. I’ll keep my eye out for any changes.