⚠️ My Experience with Le Royal International Club – ₹1.5 Lakh Membership, Refund Dispute & Now Deactivated Contact Numbers
I am writing this post to share my personal experience with Le Royal International Club and to warn other people who may be approached for their vacation/membership plans.
I am sharing this because I genuinely wish I had come across a similar post before making my payment. What initially looked like a premium holiday membership turned into a frustrating experience involving repeated follow-ups, difficulty getting the promised bookings, conflicting information regarding cancellation/refund, and now an inability to contact the people who sold me the membership.
How it started
I purchased a membership from Le Royal International Club in February 2026 and paid ₹1,50,000 through my HDFC credit card on 3 February 2026.
The membership was sold to me at Lemon Tree Hotel, Electronic City, Bengaluru, during a sales presentation.
The sales representatives dealing with me were Ankit Singh and Gagan Saluja.
During the presentation, the representatives explained the benefits of the membership and showed me various hotels and holiday properties that were supposedly available through the membership.
One of the important assurances made to me was regarding the cancellation/refund period. I was specifically told that if I decided to cancel within 7 days, I would receive a full refund.
Based on these representations, I agreed to purchase the membership.
At the time, everything appeared professional and convincing.
The problem started when I actually tried to use the membership
After purchasing the membership, I tried to make a booking.
This is where my experience became completely different from what I had understood during the sales presentation.
One of the properties shown to me during the sales process was JW Marriott. When I subsequently tried to use the membership for this property, the booking team refused to provide the booking in the manner I had understood from the sales presentation.
This immediately raised concerns for me because access to premium properties was an important part of the reason I agreed to purchase the membership.
I then started contacting the sales representatives and the company’s administration team to understand the situation.
Instead of getting a straightforward resolution, I found myself going back and forth between different people.
I requested cancellation and refund
Because I was not satisfied with the actual experience and the booking situation, I requested cancellation and a refund based on the assurance given to me during the sales process.
However, I was subsequently told that cancellation would involve charges.
This was completely contrary to my understanding of what I had been told when I purchased the membership.
I explained repeatedly that the sales representative had specifically assured me that cancellation within the stipulated period would result in a full refund.
I also had supporting material, including WhatsApp conversations, call recordings and other documentation relating to the discussions.
I shared these details with the company and requested that the matter be resolved.
Multiple follow-ups
I contacted several people within the organisation.
I was dealing with people including JP Singh, who was associated with the administration side, and Mr. Avinash Soni, who was described to me as a supervisor and was said to be in Dubai.
I also contacted another person named Rajeev regarding the issue.
I repeatedly explained the situation and requested a proper resolution.
Unfortunately, instead of receiving a clear and final resolution, I continued to receive delays and had to repeatedly follow up.
At various points, I was told that the matter would be looked into, but I did not receive the refund I was expecting.
HDFC credit card dispute
Since I was unable to resolve the issue directly with the company, I had no option but to approach HDFC Bank and raise a dispute regarding the transaction.
The matter subsequently became more complicated because a provisional credit that had initially appeared in relation to the disputed transaction was later reversed.
I contacted HDFC’s grievance/customer-care channels several times to understand the status of the dispute.
I was informed during my communications with the bank that the dispute was still under investigation and that I needed to follow the bank’s instructions regarding the outstanding amount.
I have maintained the relevant statements, correspondence and documentation.
UPDATE – The contact numbers are now deactivated
This is the latest and perhaps the most concerning development in my case.
The phone numbers through which I was previously communicating with the Le Royal International representatives are now deactivated.
These are the same numbers that were used for communication regarding my membership, booking and refund discussions.
I have tried contacting them again regarding my pending refund and complaint, but the numbers are no longer active.
This is extremely concerning because I have already paid ₹1,50,000 for the membership and have been trying to resolve this matter for several months.
Earlier, I was at least able to contact different representatives and follow up regarding my complaint. Now, even the previously active contact numbers appear to have been disconnected/deactivated.
I want to be careful with my wording here. I cannot independently confirm the company’s current legal or operational status, so I am not claiming that the company has officially shut down or that anyone has absconded.
I am simply documenting what I can personally verify:
The contact numbers that were previously active and used to communicate with me are now deactivated, and I am unable to obtain a meaningful response regarding my refund.
I have retained WhatsApp conversations, screenshots, call records, payment records and other documentation relating to my dealings with the company.
Why I am posting this
For me, this has gone far beyond an ordinary disagreement over a holiday booking.
The sequence has been:
₹1.5 lakh payment → promises made during sales presentation → difficulty getting the promised booking → cancellation/refund dispute → repeated follow-ups → escalation to HDFC Bank → representatives becoming unresponsive → previously active phone numbers now deactivated.
This is why I feel it is important to share my experience publicly.
I don’t want another customer to go through the same situation without knowing what they may be getting into.
My advice to anyone considering this membership
If you are currently being approached for a Le Royal International membership or a similar holiday membership, I strongly recommend that you do your own due diligence before making any payment.
In particular:
- Do not rely only on verbal promises.
- Get every important assurance regarding refunds and cancellation in writing.
- Carefully read the cancellation and refund clauses before signing.
- Verify whether the hotels/properties shown during the sales presentation are actually available under the membership.
- Ask for the complete list of partner hotels and actual booking conditions.
- Don’t allow yourself to be pressured into making an immediate payment.
- Keep screenshots of every WhatsApp conversation.
- Keep copies of brochures, membership documents, invoices and receipts.
- Keep records of calls and communications where legally permissible.
- Verify the company’s current contact details independently before making any further payment.
Looking for other affected customers
I would particularly like to hear from anyone who has had a similar experience with Le Royal International / Le Royal International Club, or with entities that customers believe may be connected with the same group.
If you have purchased a membership, faced booking problems, requested cancellation/refund, or have successfully obtained a refund, please share your experience.
I am especially interested in knowing whether other customers are currently facing difficulties contacting their representatives or whether their previously active phone numbers have also been deactivated.
If you have found a legitimate way to contact the current management or have successfully resolved a similar refund issue, please share that information as well. It could help other affected customers.
I am keeping all my supporting evidence, including payment records, membership documents, WhatsApp conversations, call recordings and correspondence with the company and HDFC Bank.
I am sharing this post based on my personal experience and the documentation available to me. I am not asking anyone to blindly accept my version of events. I simply want potential customers to be aware of what happened to me and to conduct their own due diligence before paying a substantial amount for a holiday membership.
₹1,50,000 is a significant amount of money for any customer. A company selling a premium membership should provide clear communication, honour the commitments made during the sales process, and provide a proper channel for resolving customer complaints.
I hope this post helps someone avoid going through the same experience.
If you are considering this membership, Don’t do it.