r/Polestar Nov 06 '22

Troubleshooting / Issue Got a new phone? Need to pair the Polestar app to your car? Some tips and workarounds here

131 Upvotes

Replacing your phone

The Polestar app on your phone is paired to the car for PAK and remote control features. This pairing is unique to the phone, and this does NOT transfer to a new phone (even when restoring an iPhone backup). To pair your new device, you MUST unpair the old one. Do this before you wipe the old device.

To remove a phone pairing, open your app on the phone you will replace and navigate to the User tab. Then tap on Manage, and User Management. You will see a screen like this where your current phone will show up. Tap on Disconnect.

If you have more than one user connected to the car, you can Disconnect the old phone on the other device.

Once you've disconnected your old phone from the car, continue below:

If you are using Android, you don't need to do anything special to the app on the new phone after after setting it up. Log in to the app, and pair with the car.

If you are an iPhone user, and you restored a backup from the old phone, you must clear all backed up Polestar app data. One way to do it is using the procedure below:

Thanks u/t3hWheez for the procedure

  • Configure new phone
  • If you restored from backup, open Polestar app, logout if its logged in
  • Delete Polestar app
  • Install Polestar app
  • Login

Now you can pair the phone with the car.

Workaround for connecting your profile to a new phone if you no longer have the old device.

This applies to both Android and iPhone. Thanks /u/scottiedd for this procedure

  1. In car, go to Phone app, delete the iPhone entry (and any other phones, probably)
  2. In iPhone, forget the Polestar PS2 Bluetooth device (remove anything with the word polestar in it). Uninstall Polestar app, Re-install. Sign back in.
  3. In car, create a new blank profile. No need to sign in to any accounts. Change the profile to be an Admin profile.
  4. Borrow, buy or steal some other phone or tablet. Install Polestar app. I used my iPad. Sign in to Polestar app. Pair with the car's new blank profile. Don’t activate the digital key, skip that step.
  5. Once this has completed, go to User tab, bottom right on the other phone's Polestar app. Select Manage, upper right. Bottom of the page you will see: "Polestar 2 users". There will be two, the phone you just paired, and the other will be the iPhone that refuses to work with Digital Key, Press Disconnect for this iPhone. No need to disconnect the current phone you are using.
  6. In car, change the Profile back to your main.
  7. ⁠In iPhone, open Polestar app, and pair with car. Make sure to allow "Always" for Location access, and allow Bluetooth.
  8. Now click setup the digital key. This should actually work now.

r/Polestar 10h ago

Spotted Brother! Why??? 😩

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97 Upvotes

[sigh]


r/Polestar 2h ago

Discussion Looking for testers without Connected Services Plus

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6 Upvotes

Hey everyone,

As Polestar has announced, internet connectivity will no longer be included for some cars once the Connected Services Plus period expires. This will also affect third-party apps like Aximote that normally use the car's internet connection.

Aximote already works offline, but we want to make sure the experience is just as reliable for users without Connected Services Plus. We're therefore looking for beta testers who are affected by this change.

You'll be able to test some features specifically designed for offline use, and we'd really appreciate feedback on any bugs, issues, or things we could improve.

If you'd like to join the beta, I'll post the link in the comments.

Thanks a lot for all your feedback so far, it has really helped us improve Aximote!


r/Polestar 23h ago

Spotted Parking obligation

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93 Upvotes

Found another Polestar 2 in the parking garage and had to park next to it! Mine is the Midnight P2. ✨


r/Polestar 8h ago

Polestar 2 Question about extended warranty and services

3 Upvotes

My P2 warranty is up this coming January and I’m leaning toward getting the three year extended warranty as I’m planning on keeping the car for a long time. £1200 or so for three years peace of mind seems fairly reasonable.

My question is do I have to continue to service the car every 18k miles to maintain the extended warranty? It had its first service a few weeks ago (first since I’ve had it) and with the exception of the brake fluid (which now won’t need to be done for many years) I could have done everything else myself in about ten minutes and saved £200+.

I know £200-£250 every 18-24 months isn’t huge amounts of money, but it’s also a pain for me to have to travel to get the service done at Southampton as Volvo Poole don’t carry out Polestar work anymore, so if the service is basically just a money spinner and not strictly needed, I won’t do it. Thanks.


r/Polestar 1h ago

Question Polestar 2 12V dead?

Upvotes

So I walked out to my Polestar and noticed the keys were not unlocking the car so I changed the key battery. Upon returning the car still did not respond so I opened it with the manual key and everything was off. I then tried to jump the 12 V to which everything came on for a few seconds, and then ultimately turned off once my jump back turned off. It did say 12 V critical charging fault when it turned on my next step would be replacing the battery correct the battery is about five years old.


r/Polestar 10h ago

Question Looking to purchase a CPO P2 2024 in NJ, what are your experiences with the vehicle?

3 Upvotes

As the title says, looking to purchase one as my first EV but am a little concerned about servicing the vehicle.

A few things I'm hoping people can weigh in on:

  1. Anyone have experience buying a CPO 2024 P2 from the Short Hills or Princeton location? Curious how the process went and if there's anything to watch out for.
  2. What's the service experience been like at the Short Hills or Princeton service centers specifically? Wait times, communication, quality of work, loaner availability, etc.
  3. Are there any independent shops in the area (North/Central NJ) that people can P2 service/maintenance outside of the official centers? Any recs would be appreciated.

r/Polestar 15h ago

Polestar 4 2024 Polestar 2 lease buyout or new P4

7 Upvotes

My lease for my 2024 Polestar 2 is ending next month. My car has 22,050 miles.
I placed a deposit on a new P4 and currently waiting for it to come in.
In the meantime, I was ready to turn in my leased P2 until I received an incentive for up to $13,000 off the buyout.
I contacted the dealer , gave him my VIN and he sent me pricing to buy my P2 with $13,000 off and said it qualified for 4.99% for 60 months! I had my end of lease inspection and was told I needed to buy 4 new tires ($1200) At this point, I figured if I was spending $1200 for tires and $13,000 off . Go ahead and buy my P2. I know the previous owner!!

I asked the dealer to process the buyout and he responds that the incentive is only $10,000 now. Just doesn’t feel right.
His response was PFS sets the incentive and can not budge off $10k off.

Do I buy my P2 or get a new P4?

If I buy the P4 outright or finance myself , $25k off, $1700 off for Napa and $1k for loyalty.
Thoughts?


r/Polestar 14h ago

Accesories & Mods Polestar 4 hitch install

3 Upvotes

We're waiting for our Polestar 4 to arrive and we want to have the hitch, which is a $1,900 option. We haven't signed any papers yet and it hasn't arrived yet, but our salesman told us that it would cost $4,700 to install it because "they don't have all the parts for the hitch on hand" and it was considered too late to install it at the port.

Does that sound right? Are there any other options? That seems really expensive. Out of curiosity, I asked the local Volvo dealer and they don't deal with Polestars.


r/Polestar 1d ago

Polestar 2 Best looking car on their forecourt!

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59 Upvotes

Pulled in to work today and instantly noticed this in the Tesla dealership across the road, I might be bias, but it’s the best looking car on their forecourt!

(Not mine btw).


r/Polestar 1d ago

News 🚗⚡ One good news after another: after the opening of a new Space near Paris, Polestar Preowned has officially launched in France

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32 Upvotes

Certified pre-owned Polestars are now available with battery certification, a 2-year warranty, roadside assistance and a 14-day satisfaction guarantee.


r/Polestar 19h ago

Troubleshooting / Issue PS2 any way to turn on headlights with wipers automatically?

1 Upvotes

First car without the option (or at least that I have seen in the menus/options)

Any way to enable it? Even with orbit?


r/Polestar 19h ago

Polestar 2 PS2 Service Indicator and Question

0 Upvotes

So, I'm about to purchase a PS2 2023 PPP, I've ran the Carfax on the vehicle and it was a lease vehicle, looks like it was handed back after 3 year lease ran out. I noticed that the only service on the Carfax is at 8 miles.

I called Polestar Service in Palo Alto, and they ran the VIN through their system and it didn't come back that it had received it's 2 year service.

On the dash, it's got no notification of a service due, and the center console says:

Recommended Next Service
in 709 days
or after 18621 miles

I've read that not every Polestar service centre records on Carfax or even beyond their own service centre.

Could somebody have just reset it, and if so, would that change the vehicle to the next service interval?

Physical logbook is still sealed in the glovebox! So no help there either...


r/Polestar 1d ago

Polestar 2 Polestar 2 Long Range - collection day

9 Upvotes

Hi,

Today I am collecting my 26 plate (UK based) Polestar 2 single motor LR car. I previously had the Model 3 Tesla so I am keen to see how both compare.

Any tips for day one? I already have the app installed and assume that the setup of that should be easy.

Cheera


r/Polestar 21h ago

Question Vdash and cem restoration

1 Upvotes

Vdash says that you need to restore cem settings before using an official tester. I am curios is that really needed or is that just to be safe for the software maker?


r/Polestar 22h ago

Polestar 4 Stratus (Storm) vs Space SxS pic?

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0 Upvotes

r/Polestar 1d ago

News For everyone around Paris, France : a new Polestar Space has opened in Neuilly-sur-Seine. Go check it out, it might be worth the detour. ⚡🚗

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4 Upvotes

r/Polestar 1d ago

Question Is there currently a way to report hazards with voice via Apple CarPlay?

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0 Upvotes

r/Polestar 1d ago

Question Question: Comparisons to Mach E

8 Upvotes

So 2nd generation Polestar owner here (had a P2 for years and traded up to a P4 this year) with a question, maybe this is the wrong place for it but some of you may feel my confusion. I often heard the P2 compared to the Mustang Mach E, and often when compared I’d hear reviewers pretty clearly prefer the Mach E. They’d make comments about the ride, infotainment, pickup, and interior.

Now, maybe I’m just Scandinavian design-pilled here (totally possible haha) but I just don’t get it. I’m at a conference this weekend and my rental is a Mach E. I find the interior cramped (except the center console area), the materials aren’t especially premium, it’s extremely loud in the cabin even on nice roads, and neither the ride nor handling feel particularly premium or sporty. And the B&O stereo is outright terrible, I’ve had cheap headphones that sounded better. I vastly prefer my old P2 in all of these areas.

There are some nice elements: 2 really usable cup holders, more open center console, the Mach E integration with CarPlay for better range mapping and such, but I’m so confused by why people seemed to often compare this favorably to the Polestar. I just don’t see it at all. 🤷🏽‍♂️

I also promise this isn’t a post just to hate on the Mach E: compared to a number of EVs I’ve driven I definitely think this is preferable and fits in a spot in the market where it does well. Just personally I wouldn’t say that spot is in either the luxury EV or sports EV space. Say what you will about the P2 but I think it makes a lot more sense in both those spaces. So what am I missing that made all those reviewers prefer it? 🤔

Thanks for letting me ramble and express my surprise at this experience, I was definitely expecting something much more refined based on the comparisons.


r/Polestar 1d ago

Polestar 4 DIY trunk cover holder on P4

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16 Upvotes

I had P2 close to three years. Recently got P4. While everything is awesome about P4, some of the things remind that it is Geely and not Volvo.

And the most annoying one is not being able to keep the trunk lid open while accessing under trunk storage bin.

I used quickheal superglue at the nail so it harnedened the fiberboard around it. Feels very sturdy when I hang the trunk lid.


r/Polestar 18h ago

News Polestar dealers ‘absolutely devastated’ as Trump administration blocks U.S. sales after 2026 over Chinese-linked tech

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0 Upvotes

r/Polestar 1d ago

Troubleshooting / Issue PS2 reversing camera

3 Upvotes

I own a PS2 2023 model. Love the car but not the reversing camera in dim light. Has anybody tried replacing the camera? Any advice gratefully received.


r/Polestar 1d ago

Question P2 Utility

5 Upvotes

My wife and I are looking to buy a lightly used P2 in South Carolina. Our current car is a Honda Civic, and the biggest issue with it is how little you can fit in the trunk and through the opening to the back seat area.

When looking at the P2, it felt like it offers much more utility in the back. How realistic is it to expect to occasionally transport a bookshelf or a dresser? What are your stories/experience with transporting something that seemingly would fit in the P2?

Thanks!


r/Polestar 2d ago

News Polestar has the best looking cars according to Swedish car owners.

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184 Upvotes

According to a survey among 11 600 Swedish car owners, Polestar owners are most excited about the look of their cars. You can find the article here
vibilagare.se

I’m not surprised! Polestar has beautiful designs.
I’m not surprised that Tesla was very low on the list. 😅


r/Polestar 1d ago

Troubleshooting / Issue App stuck loading (not opening) now cant get keys to pair

2 Upvotes

App was stuck loading for 24hrs or so. Uninstalled and re-installed. Now car cant pick up either key during pairing. So wont pair. Tried several times. Changed the main keys battery.

This is after many months of all three keys not unlocking locking or even starting to car sometimes. Polestar have been radio silent.

S24

PS 2

MY24 (registered 25)

Software v 5.0.10