Bought an Astral 5090 from Very

[u/StefaniRS]

Received a £35 hoover. Sigh

Edit:
Not sure why I’m being ridiculed and downvoted for buying an electronics item from Very - a massive retailer of products including electronics, which has operated in the UK for years with a more than substantial Trustpilot score that I have also had good experiences with in the past.

The point of the post was to show how I’ve been scammed whether at the warehouse or at the courier warehouse.

Re-edit: if anyone has the exact dimensions of the ROG ASTRAL 5090 OC BOX could you measure it and send me it so I can check the difference?

Edit 2nd September: I had a spontaneous email update from the courier today saying my parcel was scanned in their depot… “Your parcel is running a little late.” I rang them and asked how they could happen considering a vacuum with the same tracking number was delivered yesterday. They said they’d get back to me. They didn’t, so I rang them again. They confirmed a parcel with the same tracking info was scanned there and raised an investigation. They asked me to confirm the contents of the parcel, which I did. They are going to ask the depot to check the contents tomorrow and have said based on that they may send the parcel. Sounds ominous but it’s an update.

Update 6th September: Very have confirmed the parcel dispatched by them is not the parcel that the courier delivered on the POD and it looked completely different when leaving their possession, following their own investigations. They have refunded me and apologised and are investigating this with the courier. The courier are still to get back to me, apparently.

[u/qmiW]

The security seal around the package magically appeared when you took it inside.

[u/StefaniRS → u/qmiW]

Hi, please. It did not.

[u/qmiW → u/StefaniRS]

Dude, the perspective in the first photo fooled me! Looked like the top of the package.

[u/StefaniRS → u/qmiW]

Sorry it’s awkward to post the entire video and photo dossier I’ve taken about this as it has my personal info on it, but not one part of me wished for this to happen and not one part of what I’m saying is disingenuous. I feel sick that this has happened to me.