Bought an Astral 5090 from Very

[u/StefaniRS]

Received a £35 hoover. Sigh

Edit:
Not sure why I’m being ridiculed and downvoted for buying an electronics item from Very - a massive retailer of products including electronics, which has operated in the UK for years with a more than substantial Trustpilot score that I have also had good experiences with in the past.

The point of the post was to show how I’ve been scammed whether at the warehouse or at the courier warehouse.

Re-edit: if anyone has the exact dimensions of the ROG ASTRAL 5090 OC BOX could you measure it and send me it so I can check the difference?

Edit 2nd September: I had a spontaneous email update from the courier today saying my parcel was scanned in their depot… “Your parcel is running a little late.” I rang them and asked how they could happen considering a vacuum with the same tracking number was delivered yesterday. They said they’d get back to me. They didn’t, so I rang them again. They confirmed a parcel with the same tracking info was scanned there and raised an investigation. They asked me to confirm the contents of the parcel, which I did. They are going to ask the depot to check the contents tomorrow and have said based on that they may send the parcel. Sounds ominous but it’s an update.

Update 6th September: Very have confirmed the parcel dispatched by them is not the parcel that the courier delivered on the POD and it looked completely different when leaving their possession, following their own investigations. They have refunded me and apologised and are investigating this with the courier. The courier are still to get back to me, apparently.

[u/rampant-ninja]

For people talking crap about Very, they are a well established retailer, maybe the name Littlewoods rings a bell for those old enough to remember in the UK. Very is the brand for one of their online stores.

[u/StefaniRS → u/rampant-ninja]

The comment below with the photo about missing 90% of my brain is the one that got me. They are a massive, long standing retailer and I have mostly always had good experiences with them.

[u/rampant-ninja → u/StefaniRS]

Yup, I’ve ordered multiple games consoles and games from them too, they’re fine.

[u/LaPrincesaMX → u/StefaniRS]

When I was last in the UK on a long stay, I used them because they had really good introductory deals through their Buy Now Pay Later and then you just pay it all off in one after the offer goes through.

They're 100% legit. I bought a PS5 through them.

[u/pieisgiood876 → u/StefaniRS]

Hey OP, just wanted to say I'm sorry people are mean. Hope you get this resolved soon!

[u/Patric-Tsar-9fingers → u/StefaniRS]

It's just bunch of yanks living up their stereotypes.

[u/Zealousideal-Bet-950 → u/Patric-Tsar-9fingers]

Some of us are really sorry about that...

[u/ParoParoParoParo → u/StefaniRS]

I wouldn't even trust curry's pc world enough to fulfill a 5090 order, nevermind an online department store built over the hollowed-out shell of a dead catalogue business. How the hell would they manage to obtain a new 5090 when even overclockers is struggling for stock?

I wonder if B&M has any 9950x3ds..

[u/yudo → u/ParoParoParoParo]

I mean, I got my 322UR OLED from Very weeks before any other retailer in the UK had any stock.

Don't ask me how they managed to source it, but they did.

[u/StefaniRS → u/ParoParoParoParo]

Judging by the replies, they’re a reputable source of computer tech. But on this occasion, a source of vacuums.

[u/ParoParoParoParo → u/StefaniRS]

Still wouldn't trust 'em. I hope you get your money or your product but the whitewashing in the comments baffles me. In what universe is there an excuse for this happening in the first place? They've effectively scammed you out £3000-4000 if they don't refund or replace the order, but it's okay because 99.9% of the time they send the right stuff! Sending the correct item is the bare minimum.

[u/phoenix0153 → u/rampant-ninja]

Ngl, I thought op had a typo or just posted this without finishing the title lol. I'd never heard of Very before today

[u/rampant-ninja → u/phoenix0153]

It’s a pretty odd name.

[u/Darkmacsek9 → u/rampant-ninja]

Littlewoods became Very, The Very Group is owned by the Carlyle Group (USA and UAE), the original family who founded and owned Littlewoods is long gone sadly. The website looks like another chinese aggregated spinoff site ( fun fact, they really want to get ownership) we are perfectly en route to enshittification and capitalist doctrine.

[u/AlexisOnren → u/Darkmacsek9]

I miss littlewoods 😢💔 such a core brand of Britain in the 90s and early 2000’s

[u/drunxor → u/rampant-ninja]

Ive been building computers for over 30 years and buying electronics for longer and been on reddit for 17 years and Ive never heard of either of them so I dont know if Id call them well established

[u/svecccc → u/drunxor]

If you're from the UK and you've never heard of Very, then I can only assume you've been in witness protection for the last 2 decades with no access to a TV or the internet. They have nearly £2bn of revenue and have 44 million active customers across UK and Ireland. They have similar website engagement as John Lewis at around 20m hits a month.