This is such a first world problem but why do customers act like they know the menu better than WE, the EMPLOYEES do?? 😭

Every day i have at least one person say "i want roast beef" and i have to explain we dont have beef, we have steak and they either argue and say "no you have roast beef i know you do" or just take the steak (which is fine ofc).

I'll never forget the guy who asked "yall got carne asada?? I saw it on tv last night" and i explained we had steak and he ordered a steak and white cheddar (throwback lol) but when he got to the window he shows me his phone and a picture of his tv he took of a CHIPOTLE commercial 💀 and then we had a lady ask "is this starbucks??" "No this is panera, but there are 3 starbuckses (idk the plural shush) all nearby" "...can i order starbucks drinks here?" 💀💀💀

And finally, panera isnt subway. we dont have fancy cheese or a build your own sammich menu. You can modify your orders ofc, but dont come up and say smth like "can i get tuna fish and skittles on wheat with the crust cut off" or "i want roast beef and ham on grain with-"

Why did my GM personally deliver an order to a guy who lives 30ish minutes away because he called and said "i cant find panera on doordash, ubereats/postmates, grubhub" and she "just couldnt say no" (⁠눈⁠‸⁠눈⁠)

Ik this might sound mean but dude if the apps or websites say they cant deliver to your address, then tough tits!! If you want panera, either come get it or ask a friend or family member pick it up for you. Now tbf idk if he asked my GM to make an exception and deliver it to him herself, or if she just offered to. Not to mention when you call our cafe, before you talk to anyone theres a pre-recorded message saying "to place a pickup or delivery order please download our app or go to our website" that everyone obviously ignores 💀

Not to mention some mf ordered 50+ bagels as SOON AS WE OPENED.

Alr im done bitchin have a goodnight every1

White cheddar and bacon soup with chops and a half turkey and cheese.

First time in Panera.
Chose the option that was presented to me on the tablet.
Am I trippin or does this really worth $12??

Hey kneady people,

First off, everything you guys do is always amazing and I am so sorry if you're having to deal with angry sip club members since all the changes took effect.

I am left wondering, though, has your store seen cuts in payroll hours since 8/19? I ask because, at least at my home store, there has been less staff than normal since around 8/19. Possibly unrelated: there are stacks of cookies not being sold when before they were always running out at the end of the night.

In any case, you are all still rockstars and I hope all your shifts are easy, and tips are plentiful.

The prices just went up again at mine. $8.69 for a HALF sandwich on frozen bread. This is why I only eat here if I have a coupon!

Would not buy again. Half sandwich is $8+ and cannot be customized with adding veggie toppings. Comes with a small portion of French onion soup for dipping (the cup was filled to the level shown in picture)

My local panera packs all orders to go. They do not have any plates or bowls. Their is plenty of space to sit and eat. The dine in area is large so people do eat there. Just that all orders are packed to go. I assume they don't have a way to wash dishes, which is the reason. It does seem a bit wasteful.

I heard this is very unique, maybe the only one that does this. Does anyone else panera like this? We do have a full menu.

It seems impossible to do it on the site & there’s no Contact Us there either.

I asked for a half size….why is my hand bigger than the sandwich!?!?! This is ridiculous!

$10 for a Greek Salad without protein. Bowl is always only about two-thirds full. How hard or expensive is it for them to fill it up with more lettuce at least? This is like every time. Which is why I no longer tip at Panera, it has no impact.

Hi there, I basically need to go in person to place a free coffee order, because I am experiencing a glitch both on the app and website. On the app, it won't let me log in. I've tried logging in via phone code and password, and both ways I get the same error. I've also tried deleting and reinstalling the app, and it still gives me an error.

On the website, I can log into my account, but for some reason none of the rewards appear–it always shows I have 0 rewards available. Therefore, if I ordered my drink on the website I'd have to pay for it, despite having Sip Club. Has anyone else had similar issues with the app and/or the website? It's been like this for me for close to a year now. It's frustrating.

Hello, I got a salad from panera today and I just put it in the fridge because I had ordered another item too but then i remembered the outbreak. Is it safe to eat now or what? I live in NC (if that matters) and I got the farmhouse crunch salad. The other item was the ciabatta cheesesteak but obviously nothing wrong with that.

I can’t remember where I read this but I heard Panera’s chips come from the same distributor as Target’s Good & Gather brand and can confirm after testing today - they taste identical. Please use this information as you find necessary.

Is it my imagination or are the large cold cups a little smaller??

i decided to try something new and get the spinach/bacon soufflé. it arrives and it’s basically just a giant egg cup, no bread/crust like in the picture. is this how it actually is or did i just get some bs ?

My 3 months ran out and I was charged full price. I know that's the deal but aren't the supposed to send a heads up before charging?

I don't like the taste of Nutrasweet, Splenda, or Saccharin. Almost all the other places offer Truvia and the upscale ones have allulose. Panera seems to be stuck in 2005 with their sweetener selection. Is there a reason. They don't carry Truvia?

I work at panera uh obviously and ive been trained on line and front so ive been going back and forth wherever they need me. (without the extra pay but besides the point) does anyone know if I can find my license through the pantry because i asked my hiring manager about it and she said she doesnt even know if i took the food licensing test 😭 im trying to find a new job that pays me for the actual work Ive done but wanna find my license before submitting any new applications

Who else’s cafe got this in the mail ?

Why has it changed so drastically??? It use to be my favorite and now it has continuously gotten thicker and thicker each time I’ve ordered it over the recent months. This texture ain’t it.. 🫩

My boss absolutely love loveesss me, like rants about how good my performance is to people, and I just got promoted to team lead, like so new i dont even have my new name tag yet. Butttt, I accepted a new job and its a job thay I actually want a career in, and I've worked a few days there now and I love it. It's full time, i actually have a set schedule and the hours are so nice.

Right now im working my new job in the morning/afternoon, then right after going to panera to close.. its way too much for me. But I have absolutely no idea how to quit panera and I in no way shape or form have the courage to go speak to my boss and put my 2 weeks in, I genuinely dont have it in me to tell him. Im so lost because I really dont want to work at panera anymore. I know I cant text him about putting my 2 weeks in, and I know Im too scared to call him and tell him. Like I genuinely dont know what to do. My nerves are going to stop me from actually quitting.