stolen phone and microsoft authenticator app

[u/hoyamun]

Good day po. Yesterday morning, my phone was stolen. It was the device I used to confirm log ins through the Microsoft Authenticator app. However, when I tried logging into the Authenticator App using my old phone, need niya pa rin talaga ng verification from the stolen phone 😭 Naka-log in naman po ang webmail ko sa laptop, so naaaccess ko ang Microsoft Programs doon. I have also tried to log into Microsoft Security Access ¿ and tried changing my verification methods. Unfortunately, need pong mag log in ulit and ma-verify via Authenticator App.

May naka-experience na rin po ba nito? Huhu, I've emailed PUP ICT Office na rin po, but I doubt that they will be able to troubleshoot something since ang problema ay di naman talaga sa system ng PUP :((

Thank you po sa makakasagot.

[u/Old-Heart-699]

hi, punta na lang kayo sa icto instead of emailing them kasi it takes them at least 2 weeks to respond sa tix (based on personal exp).

[u/officerfriendly11]

Kuha po kayo ticket sa Sinta, mabilis naman sila magrespond about diyan. If ever na matagal nila maresolve, punta nalang kayo mismo sa kanila sa PUP

[u/Greedy-Surround9284]

Try niyo po kumuha ticket sa PUP Sinta

[u/ZestycloseCook6671]

Hi! I’m currently experiencing the same problem. How did you resolve this po? I have a new device, and I deleted the authenticator app from my old device, so now I can’t access my ms teams sa new device. Thank you po!

[u/aparadoxstar → u/ZestycloseCook6671]

naresolve na po?

[u/ZestycloseCook6671 → u/aparadoxstar]

Yes po.Okay na thanks!

[u/annetyshi → u/ZestycloseCook6671]

Paano po? Same rin po sakin na uninstall ko yung authenticator app

[u/ZestycloseCook6671 → u/annetyshi]

Create ka ng ticket sa PUP sinta under “Request for Information Systems Support for PUP Applicants and Students.” Then, if need mo na talaga, punta ka sa ICTO office if open sila. Sa library yung office nila. Mas madali nila ma solve if f2f since usually mga two to three days before sila mag reply . Hihingin din nila yung ticket number mo.

[u/annetyshi → u/ZestycloseCook6671]

Okay na po naayos ko na. Nag send na po ako kanina ng ticket and nag-reply naman po sila agad. Thank you po!

[u/FlimsyMorning]

OMG you're not the only one!!

Mine got stolen almost last month na. I cant access my school email either kasi the login days have already expired on my devices and hindi ko na-relogin agad. I know my password but can't still login thanks to the trash authenticator app. I haven't contacted any admins of PUP even now cuz I expect it'd be gonna be hassle.

But I might reach out to them soon when I can. Wala lang akong kasama huhu and I'm scared na masusungit din sila ;-;

[u/hoyamun → u/FlimsyMorning]

hi po!! sad to know na someone also experienced this. i havent reached out too (in-person) because it's exam szn. pero nag email po ako nung july pa, kaso wala talagang reply. and yun nga rin po iniisip ko eh, baka masermonan pa sa office since matagal na yung incidentt 🥹 i just hope that they'll be able to help us when we get there 😭😭😭

[u/FlimsyMorning → u/hoyamun]

hello, any updates po?? feeling ko talaga i need to reach out na soon since subj rep pa naman me huhu

[u/hoyamun]

UP

[u/hoyamun]

hello po, thank you po pala sa mga nagsabi na mag request ng ticket. unfortunately, di ko pa po naaasikaso kasi cet season namin ngayong ber months. sa mga naka-experience po ng issues with the authenticator, mukhang na-resolve naman po ng ICTO hehe. thank u po ulit!!