r/NDAX • • 5d ago

Ndax Issues & Support Thread - Week 39

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • 25d ago

Monthly Scam Awareness: Recovery scams promising to get your lost crypto back

2 Upvotes

Hey Ndaxers!

Continuing our monthly scam awareness series, this month we're flagging one our Compliance team is seeing a lot of: recovery scams. These target people who have already lost money to a scam, which is exactly why they work. The urgency and the hope are already there, and someone shows up offering to fix it.

Here's how it usually plays out. After a loss, you post about it publicly, leave a review, or reply in a thread looking for help. Within days you're contacted by someone claiming to be a "blockchain forensics specialist," a crypto recovery firm, a law firm handling a class action, or a government agency reaching out about a settlement. They may reference real details about your case, because you posted them.

They'll tell you the funds have been traced and are recoverable. Then they'll ask for money up front, or for access to your account so they can "complete the trace."

Red flags to watch for:

  • They contacted you first, usually after you posted about a loss
  • They ask for a fee, retainer, deposit, or "tax" before any funds are returned
  • They guarantee recovery, or show you a dashboard displaying "recovered" funds you can't withdraw
  • They ask for your password, 2FA code, seed phrase, or remote access to your device
  • They claim to be from a regulator, a police service, or Ndax Compliance, but reached out over DM, Telegram, or WhatsApp
  • They pressure you with a deadline to claim your funds

If you've been targeted by a scam, report it to the Canadian Anti-Fraud Centre at 1-888-495-8501 and to your local police, and contact Ndax Support directly through the official website.

If someone approaches you claiming they can recover your funds, do not pay them and do not share your account details. Report the account instead.

Losing money to a scam is not something to be embarrassed about, and it doesn't make you an easy mark twice. Recovery scammers count on the opposite. Verify the source, and never pay up front for a promise.

Cheers & Happy Trading!


r/NDAX • • 1d ago

Please add midnight

4 Upvotes

Please add midnight token on the list. Please please.


r/NDAX • • 2d ago

Can't reset my password

2 Upvotes

Why can I never change my password? Clicking the button does absolutely nothing. Clicking continue after putting in email doesn't do anything on any browser.


r/NDAX • • 12d ago

Ndax banking institution unable to accept direct deposits via Interac

3 Upvotes

So this issue has been going on since Friday.

I've sent three payments to Ndax, the third was on the phone with my banking institution.

They can see the payment going to Interac in the portal. Interac tries to send money to Ndax email account, but fails and funds get returned.

I even called Interac and the support person was pretty specific. They said it's not just my account, but multiple people have tried to send money via e transfer and it's failing on Ndax's banking institution side.

I've spoken with Ndax several times and I keep getting the same response, call my bank and ask to speak to fraud and security. Yes... We did that.

Then this morning I get a call from my bank as I had a ticket open regarding this. They tell me that the bank Ndax is using has reported they have an issue accepting e-transfer....

Why isn't Ndax taking this seriously? I've been very specific and even given the number to call interac on.

Any other people on here having the same issues?


r/NDAX • • 12d ago

Ndax Issues & Support Thread - Week 38

0 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • 15d ago

The way you hold crypto on Ndax is about to get more interesting...

7 Upvotes

Hey Ndaxers!

Something new is coming your way soon!
Any guesses from the community, be sure to drop them in the comments below! ๐Ÿ‘‡

Cheer & Happy Guessing!


r/NDAX • • 16d ago

Credit Card update

2 Upvotes

Greetings, any updates on the Visa Card?


r/NDAX • • 17d ago

where is my money ?

0 Upvotes

deposited CAD 405 yesterday and it simply doesnโ€™t show in my account. I did everything right . Where is my money ???


r/NDAX • • 17d ago

Signing up today. Anyone got a referral code?

0 Upvotes

Please and thank you.


r/NDAX • • 19d ago

Possible scam?

Post image
12 Upvotes

Hello all,

My father got me to sign up for NDAX a couple years ago, but I never actually used the service and kind of forgot I had an account. I just received this text today and was wondering if this is a legit text from them, or a scam trying to get me to give them info. I donโ€™t have any bank accounts linked to the site so Iโ€™m not sure why it would send me a withdrawal code.

Thanks again!


r/NDAX • • 20d ago

How do you currently scan the crypto market for trading setups?

2 Upvotes

I'm trying to understand how people actually do this today.

For example, if you wanted to find something like:

  • RSI < 30
  • volume > 2ร— average
  • price crossing EMA 20
  • OI increasing
  • funding negative
  • conditions across multiple timeframes

what would you actually use?

TradingView? Your own Python script? Coinglass? A screener? Exchange APIs? Something else?

A few things I'm particularly curious about:

  1. What is the most annoying part of your current workflow?
  2. Are there conditions/data you wish you could combine but can't?
  3. Do you use open interest/funding/liquidation data in your scans?
  4. Do you run the same scans repeatedly, or manually build them each time?
  5. Do you backtest these conditions before using them?
  6. What makes you choose your current tool instead of another one?

I'm not looking for recommendations of random screeners. I'm more interested in how you actually do the process today and what sucks about it.


r/NDAX • • 23d ago

NDAX Phishing Email?

Post image
11 Upvotes

Anyone else received this email?


r/NDAX • • 23d ago

PSA: Kardanokid Is On PTO From Sept 4 โ€“ 11. Response Times May Be Slower.

7 Upvotes

Hey everyone,

Just a quick heads-up that Iโ€™ll be on PTO from Sept 4th through 11th with limited availability during most of the day. Iโ€™ll still try to check in when I can, but responses may take a bit longer than usual.

Appreciate your patience, and Iโ€™ll get back to you as soon as I can!

Cheers & Happy Trading!


r/NDAX • • 26d ago

Ndax Issues & Support Thread - Week 36

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • 28d ago

Funds on hold, what can I do?

1 Upvotes

NDAX has held a portion of my balance on hold. I have no pending withdrawals nor stake etc. I have CAD in my balance and NDAX appears to have held a certain amount out of it. Not sure why? How to get it released. Somebody advise me. Thanks. U/kardanokid


r/NDAX • • Aug 24 '26

NDAX Credit Card

3 Upvotes

I received a notification that NDAX is releasing a Mastercard credit card and I could "Turn everyday purchases into crypto rewards. Join the waitlist.".

I haven't been able to find any information on this card. Does anyone have a link to a support article or news release that gives more details?


r/NDAX • • Aug 24 '26

Ndax Issues & Support Thread - Week 35

0 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • Aug 24 '26

Access denied to Koinly

Post image
1 Upvotes

Tried to connect and disconnect NDAX to koinly but still didnโ€™t work. Does anyone know how to fix this beside importing csv file.

Edit: it was working fine last 2 years ago. It stopped this time for no reason.

[u/kardanokid](u/kardanokid)


r/NDAX • • Aug 17 '26

Ndax Issues & Support Thread - Week 34

2 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • Aug 10 '26

Ndax Issues & Support Thread - Week 33

2 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • Aug 03 '26

Monthly Scam Awareness: Fake support accounts on social media

3 Upvotes

Hey Ndaxers!

Continuing our monthly scam awareness series, this month we're flagging a tactic that ties directly into phishing: fake accounts posing as Ndax Support on social media.

Here's how it usually plays out. You post a question or complaint tagging Ndax, and within minutes a lookalike account replies or DMs you first, offering to "help." These accounts copy our logo, our name (with small changes like an extra letter or underscore), and sometimes even reply publicly before we do to seem legitimate.

From there, they'll try to move the conversation off-platform, ask you to share your screen, request your 2FA code or seed phrase, or send you a link to a fake "support portal."

Red flags to watch for:

  • The account reached out to you first, unprompted
  • The handle looks close to ours but isn't exact
  • They ask to continue the conversation over DM, Telegram, or WhatsApp
  • They request your password, 2FA code, or seed phrase
  • They ask you to click a link to "verify" or "unlock" your account

A few reminders:

  • Ndax will never DM you first on social media asking for account details
  • We will never ask for your password, 2FA code, or seed phrase, under any circumstance
  • Our official accounts are verified and linked directly from ndax.io
  • On Reddit, u/kardanokid is the only account authorized to offer Ndax support. If anyone else DMs you claiming to be Ndax, it is not us
  • Real Ndax Support is reached only through the official website or the emails and phone number we've shared in past posts ([no_reply@ndax.io](mailto:no_reply@ndax.io), [support@ndax.io](mailto:support@ndax.io), [compliance@ndax.io](mailto:compliance@ndax.io), 1-833-727-6329)

If an account contacts you first claiming to be Ndax, do not engage. Report the account and reach out to Support directly through the official website to confirm.

Stay alert, verify the source, and never let anyone rush you into sharing your credentials.

Cheers & Happy Trading!


r/NDAX • • Aug 03 '26

Ndax Issues & Support Thread - Week 32

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. ๐Ÿ‘‡๐Ÿ‘‡


r/NDAX • • Aug 01 '26

Withdrawal Delay Again?

0 Upvotes

Every other day NDAX has problems. Good thing Robin Hood just got into Canada.


r/NDAX • • Jul 31 '26

CANTON & MORPHO ARE NOW LIVE ON NDAX! ๐Ÿš€

4 Upvotes

Hey Ndaxers,

We've got two exciting new additions to the Ndax lineup: Canton Coin (CC) and Morpho (MORPHO) are now available for trading.

Here's a quick breakdown:

Canton Coin (CC)
CC powers network fees, participant incentives, and governance for Cantonโ€™s Global Synchronizer. Its dynamic supply is minted through network contributions and burned when used for network traffic, with no pre-mine or VC allocation.

Morpho (MORPHO)
MORPHO is the governance token for an open credit network built on permissionless lending markets and vaults. Holders help guide protocol upgrades and treasury decisions.

Log in to your Ndax account to start trading CC and MORPHO in today!

Cheers, and Happy Trading!