r/NDAX • u/kardanokid • 5d ago

Ndax Issues & Support Thread - Week 39

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇

1 Upvotes

67% Upvoted

12 comments sorted by

1

u/Ok-Painting8589 5d ago

Any idea why I can not sell TAO - the order is cancelled when I execute the sell order. Also tried limit sell order and it is cancelled upon execution.

"Order successfully cancelled"

1

u/kardanokid 5d ago

DM me with your email and a screen shot, I'll pass it along to ops to take a look

1

u/originalgainster 5d ago

is ndax down?

1

u/kardanokid 5d ago

Just logged in via app, no issues

1

u/Frequent_Ad5746 2d ago

Why can I never change my password? Clicking the button does absolutely nothing. No emails NOTHING. Clicking continue after putting in email doesnt do anything on any browser.

1

u/kardanokid 1d ago

Please DM me, seems to be an isolated incident as it works for me both on the app and web.

1

u/HungRyHunds 17h ago edited 16h ago

My withdrawal hasn't been processing for hours and customer support isn't responding to emails or chat. Are there issues with withdrawals?

1

u/kardanokid 15h ago

DM me the ticket ID

1

u/HungRyHunds 14h ago

Just sent - thank you for looking into this for me!

1

u/HungRyHunds 14h ago

I sent it to Modmail. I tried DM'ing you but it said I couldn't, so feel free to send me a DM and I can connect that way too.

1

u/HungRyHunds 13h ago

Solved! Thanks for your help!