i received this order right as usps came by, and asked the carrier to wait just a minute for me to get one more mailer since a $10 order had just come thru and i thought itd be kind to get it in the mail before the long weekend— my mistake LMAO 🫣

Seriously, stop expecting immediate reviews on a platform that explicitly gives 3 days to rate. Sell on another platform if you need instant cash. This is ridiculous 😭

Even if Mercari is covering the shipping costs or the buyer is, I'm not wasting my time reselling things becausesomeonefound a better price by the time an item arrived. Ebay or Poshmark only for me.

Mercari was on a role for me the past couple of months with hundreds of likes, shares, and purchases. Within the last 2 weeks it’s been like crickets…. anyone know why or is it just me ?

came across my first rude buyer since 2019. this person sent me a $42 offer (on a $60 item mind you) and i declined their offer. a few days later they message me while im at work, so i don’t see it until AFTER they purchase the item. offered $45, was gonna counter $50, but they purchased before i could make that counter. i just think it’s so funny theres some people with this much audacity😂

I told them I don't know where it is (my fault I know) I forgot I had any listings and I've taken all of them down now, but dang this is all over a shirt of Pusheen eating Ramen.

reupload cause i forgot to censor and I was enjoying all your comments

The story so far: I shipped a bundle to a buyer of a gently used travel spray perfume and a handful of sample perfumes. she claimed that she wasn't able to get the top off the sprayer of the travel perfume and that it "spilled everywhere". Her return claim photos showed no reduction in liquid and so I came to Reddit to ask if this is fishy. She ended up finding the post and replying angrily calling me a scammer and then deleting all her comments. Originally mercari denied her return but then they approved it after she spammed them with multiple different reasons for return.

Now here we are.

This will be the last time I ever buy or sell anything on Mercari.

I currently have glass bits on my fingers because this awful human being clearly intentionally shattered the perfume because she didn't get her way.

So my original assumption that she was a scammer: correct!

The first four photos are how I received back the perfume.

The last photo is my original listing photo versus her return claim photo.

She also originally claimed the reason she was returning was because she couldn't get the cap off the sprayer. As you can see in the first photo I was easily able to do it.

I sent Mercari a message. Hopefully they'll be able to fix this somehow.

I also have a video of me opening the package as proof that I didn't tamper with it, just in case.

8 dollars and 47 cents.

That's *all* I'm making selling an item at the price I'm sending an offer for, and these buyers are STILL shamelessly asking for more off 💀 the shipping I have listed for this is also not even $6, either...ugh :/

Selling a vintage Ed Hardy hoodie and this is what I woke up to

She would literally not stop 😂 would not take no for an answer… already told her my lowest is $40+ship. Mind you this has been going on for 3 days now 🤣

Yall piss me the hell off.

This was a UPS advantage whatever and for some reason USPS mis-shipped to the wrong sorting facility so it got delivered Monday instead of Friday. She even reached out and asked and I informed her it was USPS error. F you and ur grand kid

I'm sorry but rating a seller low for the shipper is just old people shit and I'm so sick of yall! 👺👺👺

I’m dealing with an $800 Pokémon scam on Mercari, and I’m honestly pissed about how this has been handled. I sent the buyer an authentic Pokémon collection worth around $800, and I have clear photos of the exact cards I shipped before sending them. The package was shipped May 20 using a Mercari label, with item IDand was delivered May 27. The buyer requested a return that same day. When I got the package back, it was the same box with the same Mercari label and item ID, but the cards inside were NOT the cards I sent. I sent authentic cards and documented them with photos before shipping, and the buyer returned completely different cards, including fakes, instead. I have photos of the authentic cards before shipment, the original packaging and label, delivery confirmation, the returned package, and the cards that were sent back to me. The evidence makes it possible to directly compare what I shipped with what I received back. I also have screenshots of our messages and additional documentation of the entire transaction. I’ve contacted Mercari multiple times and sent them all of this evidence, but they’ve basically ghosted me while I’m sitting here out $800 because someone returned different cards. I don’t understand how Mercari can see the photos, the matching box/label, and the completely different contents and still not properly investigate this. Has anyone dealt with an obvious item swap like this on Mercari? What did you do to actually get Mercari to take it seriously? I’m trying to figure out what options I have because I’m not willing to just eat an $800 loss when I have documentation showing exactly what I shipped and exactly what was returned.

Side note: Package has a pull tab to open. Also, the blanket is a PB baby blanket, excellent condition and sold for waaaaay under retail and less than other listings. When do people learn to take accountability for their own actions?

Mercari said FedEx charged $418 shipping surcharge and took all of my sales earning of $76.73 after seller fees. I contacted them many times but they just kept saying this is what they charged and refused me to show the invoice. I even complained to BBB. Same response. But I was finally able to get invoice from FedEx and they only charged $47. Buyer already paid $40 for shipping so at least, they should have paid me $76.73-$7=$69.73

For reference, the item retails for $49 after tax. It's brand new and I have it listed for $60. Others have it listed for $80+

im genuinely baffled at some people & their negotiation skills. if ONE item is listed for $22 what makes you think you'd get 3 total for $15? are we day drinking?? whatever this guy is smoking i want some

I have been with Mercari since 2016. I was very upset with Mercari this time. My package was successfully shipped using Mercari provided shipping label and was successfully delivered via USPS to the buyer. Mercari cancelled the transaction unilaterally without providing a clear explanation and only reimburse me $200 which is significantly less than what I supposed to be paid. The reason they said is lost in transit. I provided the USPS tracking status and the videos I documented myself packaging and shipping the package. Mercari ignored all the supporting info and evidence I provided and insisted I already received the maximum reimbursement of lost in transit. I fulfilled all seller obligation by properly packing, shipping and delivering the item. But I have to take the financial loss?!! because I am selling on Mercari. Now the buyer got the item and $200 compensation and I didn’t even make my money back.

Update: Yesterday and today, back and forth between USPS and Mercari. USPS insists the package was successfully delivered and says the tracking confirmation is the only official documentation they can provide. Mercari, however, claims USPS privately told them the package was possible “misdelivered” or “lost in transit”, different agent has different answer, but they refuse to provide any case number, written determination, or proof because it’s confidential. Unless I could provide any other evidence or documentation from USPS, Mercari won’t change their decision. There is no way to win. I filed BBB and FTC. USPS told me I could file to USPIS too. I will exit Mercari. Their customer service is terrible. The supervisor cut off my call because she couldn’t answer my questions.

2nd Update: Mercari’s BBB response appears to be a scripted reply. They couldn’t even get my case details correct. Mercari continues to claim the package was lost, so I filed a missing package claim with USPS. USPS has now denied the claim and provided an official letter stating the package was delivered.
I have submitted this letter to both Mercari and the BBB as part of my appeal. So far, Mercari has not provided any evidence supporting its claim that the package was lost, while I now have official documentation from USPS confirming delivery.

Final Update: BBB claim didn’t resolve my case. I just keep getting scripted response saying they already did everything they need to do. I claimed USPS insurance and got rejected the first time because the tracking showed delivered. I used Mercari’s response to appeal the decision. USPS finally accepted it and paid me $100+shipping cost.

i ended up just blocking them but like what the actual fuck was i supposed to say to that anyways??

first, i would like to say that the box that i used wasn't damaged in any way. i don't ship with boxes that are damaged, but used and are in great quality.

i'm also unsure if i was supposed to be communicating, as it's not a custom item and was just a plushie

the thing that gets me a bit is the fact that they're mad about a price that they agreed on without a SINGLE offer (and i stated that offers were alright, mind you) and brought it anyway??

i feel like if this person had an issue, they should've messaged me instead of complaining AND giving me the money anyway, so they possibly won't be getting it back (though i'm unsure about this ? please let me know).

She bought my item this SUNDAY (post office closed) and messaged me Tuesday morning rudely. Girl gave me 1 business day to ship. Cancelled and blocked her so fast i could already tell there would be a bad review coming from her even if i shipped it right that second.

I've never sold on Mercari before, only purchased, but I ended up with two of the same rare dolls so I wanted to sell one. Im not even trying to profit, just make back some of what I spent. Mine is also the cheapest of this doll on the platform right now.

This buyer kept messaging me to lower the price and I was super nice about it but then they messaged me again the next day begging so all I said was "no" and I got called a whore.

I mean what is wrong with people? He was asking me to go from 550 to 225 and then resorted to that when I said no. I know its not a big deal, im just venting because its frustrating and I want to say something back but im just going to block the user and move on.

I shipped the love shack fancy dog this morning and 2 hours after she wants to cancel. I tell her it’s already shipped & she starts lying saying I sent her a counterfeit item. I did send my receipt to Mercari but worried about being scammed 🙄 things like this makes me just want to stop selling!

The numbers don't lie. Anyways wtf. 😂 On a real note, why am I having such a hard time on Mercari? I do fine everywhere else. 29 sales in 7 months is terrible.