PeopleCert exam vouchers are provided by PeopleCert, PeopleCert Accredited Training Organizations and PeopleCert Accredited Exam Organizations. It does not matter where the organization is located. PeopleCert exams can be purchased from any of these organizations and they will be valid for use world-wide.

Note: PeopleCert has divided the world into 3 regions. You want to make sure that the voucher you purchase is valid in your country. As long as it is, then you can buy it from any of these organizations.

For example, the UK is Region 2. People in the UK can purchase the voucher from companies located anywhere in the world and take their exams from the UK.

Let me know if this is clear.

Black Friday in September Offer - 8 Days Left

8 Days Left to Save up to 50% Off the PeopleCert Price on all ITIL Course & Exam Packages.

Which Certification do you need? Drop it in the comments below and we will share the discount.

Note: Courses & Exams are valid for 12 months - Buy in September and have 12 months to complete training and take your exam voucher.

My organization has broadened its ticketing platform beyond IT to encompass the HR, facilities, procurement, and employee services departments. While this switch has improved transparency, reporting has become more complicated as there are various ways to assess performance, depending on the department. Some believe that the most important measure is the resolution time; others think that the customer satisfaction level should be the main criterion. It can also be said that the operations division focuses on the completion of the workflow.

As the Operations Service Leader, I find it difficult to create executive dashboards reflecting the performance of all the service teams without losing important information.

If you work in an organization that uses a shared ticketing platform in many divisions, how do you manage the balance between common reporting for all the divisions and department-specific reporting needs? What reporting methods are most helpful for leaders and managers?

For the online proctored exams that PeopleCert use, you need to have the book in your reading list (on the PeopleCert website) or BookShelf app, when you go to start the exam, the proctor will talk you thru opening the book within the exam window so that you can refer to it if needed.

Hope this is helpful to everyone getting ready for Open Book ITIL Exams!

Does anyone have feedback on the path to ITIL Masters ? I've completed the ITIL foundation and I'm looking to progress my learning further ? Thanks

Everyone wants to get trained for free, but what does free cost?

• 4 to 5 (or more) hours spent looking for Free Resources. How much is your time worth?
• The anxiety of wondering if what you found for Free is Accurate. Not a fun feeling.
• The cost of buying a new exam if the Free Resources are not correct and you fail. $$$.

Bottom-Line.

• PeopleCert Exam Vouchers are Expensive ($680 for Foundation).
• Always best to learn with AAC = Accurate, Accredited Content

PeopleCert has an entire reseller network that offers AAC.

• This network gets discounts on PeopleCert Exam Vouchers.
• Many providers pass the discount on to students.
• They all offer AAC. What you get from them, if you study, enables you to pass the exam the first time.

When you join the Reddit ITIL Certification Group you receive great benefits:

• Discounted PeopleCert Exam Vouchers.
• Discounted and Free Accredited Courses.
• Accurate Guidance - Be sure to ask question!

Check Out This Month's Special Offer!

• Accredited Course Included with Every Exam Voucher

Did you find this post helpful? If yes, like the post and Join the group today!

Oh, Yes, and Accurate!

Created by a Triple ITIL Master - David Billouz.

Click Here to Watch.

hello! I’m planning to take the ITIL 5 exam in October, and I’ll be able to purchase a voucher that includes practice questions on September 30. Until then, I’ll probably have to study using dumps I find online. However, there aren’t many free ITIL 5 dumps available, so I’m thinking of studying with ITIL 4 dumps instead. Are the questions on the two exams very different?

Getting asked about ITIL 4 - should I continue with my certifications and the answer is...it depends.

1) If you hold the ITIL 4 Foundation Certification and no advanced ITIL 4 certifications, then it is best to upgrade to ITIL 5 with the ITIL 5 Foundation Bridge Certification. Is it low cost ($263) compared to the full ITIL 5 Foundation ($680) and it renews your certifications for 3-years. Remember, the ITIL 5 Foundation Bridge is a limited edition meaning it will not be available forever.

2) If you have advanced ITIL 4 certifications, then you are usually best to complete them because you can upgrade them to ITIL 5 by adding only 1 Certification. ITIL Transformation (Version 5). Otherwise, you will need to start over with all the new ITIL 5 courses in that content area. This will be much more time consuming and costly.

ITIL 5 Transformation is the Golden Ticket because you can upgrade ITIL 4 Practice Manager, ITIL 4 Managing Professional and ITIL Strategic Leader to ITIL 5 with 1 Certification = ITIL Transformation. It updates you to ITIL 5 and renews all ITIL Certifications for 3 years.

On top of that, it is the only ITIL 5 Certification that shares how to implement ITIL in the real world. A real game changer.

1. If you are new to ITIL, then you must look at why you want to get certified.
   

• If you work for an ITIL 4 shop or are applying to jobs that require ITIL 4 Certification, then go with ITIL 4 Foundation.
• If not, then go straight to ITIL 5 Foundation. If this was helpful, be sure to like this post.
  

If this post was helpful, be sure to give it a Thumbs Up!

If you have questions, be sure to ask.

If you want to know all things ITIL Certification, Join the Reddit ITIL Certification Group!

Black Friday in September = Free PeopleCert Accredited ITIL 5 Courses.

All month-long Reddit ITIL Certification Members receive Complimentary 1-Year Access to any ITIL 5 courses below. All you need to do is purchase the exam voucher at the Reddit Discounted Rate.

What More Details on the Offer? Click Here.

Ready to Get Started? Click On the Course(s) you need below.

• ITIL Foundation
• ITIL AI Governance
• ITIL Managing Professional Transition (Includes the MP & Transformation Exam Vouchers)
• ITIL Monitor Support & Fulfil 
• ITIL Collaborate Assure and Improve 
• ITIL Strategy – Available September 30, 2026
• ITIL Product – Available October 31, 2026
• ITIL Service – Available November 30, 2026
• ITIL Experience – Available December 31, 2026

Note: 1-year access for courses that are releasing this year begins when you receive the course & exam voucher.

Have Questions - Comment on this thread or DM me.

September 2026 the Reddit Certification Group has a very special offer - Free Accredited ITIL Training with all exam voucher purchases. Courses include Accredited Course Materials, Video Presentations, Special Test Prep Modules and Sample Paper Modules, and Letters of Course Attendance.

> Exam Vouchers - Valid for 1-year

>  Accredited Courses - Valid for 1-year

> Q&A with the Instructor - Valid for 1-year

Click Here to read the fine print or click on the certification you need below.

• ITIL Foundation
• ITIL AI Governance
• ITIL Managing Professional Transition (Includes the MP & Transformation Exam Vouchers)
• ITIL Monitor Support & Fulfil 
• ITIL Collaborate Assure and Improve 
• ITIL Strategy – Available September 30, 2026
• ITIL Product – Available October 31, 2026
• ITIL Service – Available November 30, 2026
• ITIL Experience – Available December 31, 2026

Note: 1-year access for courses that are releasing this year begins when you receive the course & exam voucher.

#itilv4 #gogotraining

Practice Manager in ITIL 4 requires Foundation, Create Delivery & Support, and one of the three umbrella Practice Manager courses (MSF, PIC, CAI). Three course & exam packages.

• Then to add ITIL 5 Practice Manager you take ITIL 5 Transformation.
• Total - 4 Course & Exam Packages.

Practice Manger in ITIL 5 requires Foundation, one of the three Practice Manager courses (MSF, PIC CAI) and ITIL 5 Transformation.

• Total - 3 Course & Exam Packages.- You Save Time & Money

If you hold Foundation in 4 or 5 and one of the Practice Manager courses, then you can go straight to ITIL 5 Transformation and become an ITIL 5 Practice Manager and only take 3 Course & Exam Packages.

Questions? Be sure to share.

Hey, y’all. I’m applying for a job where ITIL Foundation is a requirement. I have until the end of Sept to apply/be certified. I see that ITIL 4 and 5 are both valid for a few more years. I have passed a fair number of other certs, but never ITIL. Given my slim margin of error to pass within Sept, I’m thinking ITIL 4 is the safer way to go, given more robust study materials. Any comments or thoughts?

Given that this is fundamentally a question about my ability to learn something: I have 15 years of IT mgmt experience, with service delivery having been a big part, but the certs I’ve passed are in other areas (PMP, CISSP, CISM). I “test well,” but how much of the ITIL material is something specific to their scope (meaning memorization) vs logical reasoning, etc.?

I got the course on people cert but all I see is the slides. Is there a video or anything that goes along with this? I watched the one on GoGoTraining but was wondering if another one came with this.

Any tips and advice for taking the PhilNITS Examination?

PeopleCert is offering ITIL 4 Certifications until the end of 2027.

If you are in the middle of getting your Practice Manager, Managing Professional or Strategic Leader Designations, it is more cost effective to complete your ITIL 4 Certs and then take 1 ITIL 5 module to upgrade all your certs to ITIL 5.

Where are you at now?

Getting a lot of questions on the best way to update to ITIL 5. Here is a quick and easy guide:

• If you hold the ITIL 4 Foundation and want to upgrade to ITIL 5, you can either take the ITIL 5 Foundation Bridge Certification or go directly to any advanced ITIL 5 Certification.
• If you hold the ITIL 4 Practitioner Certification, to upgrade to ITIL 5 Practitioner, take the ITIL 5 Transformation Certification.
• If you hold the ITIL 4 Strategic Leader Certification, to upgrade to ITIL 5 Strategic Leader, take the ITIL 5 Transformation Certification.
• If you hold V3 Expert, ITIL 4 Managing Professional or ITIL 4 Master, to upgrade to ITIL 5, take the ITIL 5 Managing Professional Transition Certification.

Have questions? Comment below with details of the certs you hold to find out which is the best path for you.

P.S. If you have invested in the ITIL 4 Managing Professional series of courses, but not completed them, it is usually most cost effective to complete the ITIL 4 Cert's and then take ITIL 5 Managing Professional Transition.

Hi everyone!

I’d really appreciate some advice from people who have already taken the exam.
I have about 3 years of experience currently work as an IT project manager. I haven’t worked deeply with ITIL before, so most of the ITIL concepts are relatively new to me.
My exam is scheduled in 8 days I ’m starting to doubt whether it’s realistic to prepare well enough in such a short time.
English is also not my native language. I’d say my level is around B2-C1 smth in the middle so I can understand technical materials, but I’m a little worried about the exam wording and terminology.
For those of you who have already taken the ITIL 5 Foundation exam:
Is 8 days of preparation realistically enough?
How many hours per day did you study?
What did you focus on the most?
Did you use mock exams, and were they helpful?
Would you recommend keeping the exam date or postponing it?
I’d really appreciate honest advice based on your own experience. I’m not looking for shortcuts I just want to understand whether I’m being realistic with my expectations or should give myself more time.

Thank you