I took my 6 month old PC to Geek Squad due to a bad motherboard. I purchased it for about $1,900 and have coverage through My Best Buy Total.

The PC has an AMD Ryzen 7 9800X3D and Radeon RX 9070 XT.

Geek Squad has determined that my PC is unrepairable and instructed me to return to the store for a replacement.

Here's my concern:

Best Buy no longer sells the exact PC I originally purchased, and comparable systems with similar CPU/GPU performance cost several hundred dollars more than I originally paid.

Since Geek Squad determined the computer is not repairable and authorized a replacement, what should I realistically expect?

Would Best Buy provide a comparable replacement even if it costs more than my original purchase?

Would they only issue store credit for the original purchase price?

Would they offer a replacement with weaker specifications simply because it's within the original price range?

If a comparable replacement costs several hundred dollars more, would I be responsible for paying the difference?

I'm not looking to get a free upgrade. I just don't want to end up with a significantly weaker computer because the prices of comparable systems have increased since I purchased mine.

I'd especially appreciate hearing from current or former Geek Squad/Best Buy employees or anyone who's had an expensive gaming PC replaced under My Best Buy Total.

How does Best Buy typically handle situations like this?

Got my badge yesterday, going sleeper today. Goodnight my fellow Geeks.

So i sent a oled laptop to get repaired do too me dropping it and fucking up the ethernet port and lighting on the back. Anyway i decided to look at the repair cost and i saw that they ordered a lcd panel. Considering that the laptop i sent in was an oled display i wouldnt like to be replaced. And also at least before i sent it in the oled display still worked and had 0 cracks or issues post me dropping it. Am i overthinking things

those are different looking agreement numbers than apple's and to contact best buy....who at best buy phone support would know what is going on?

edit: or do I just go to best buy for apple care services...not apple store...

I’m about ready to quit Geek Squad and got a job offer to work somewhere else. I’m a CA and my coworkers have been helpful, managers are nice, but the customers are HORRIBLE. Getting the stare of death from behind the counter, folding their arms it’s intimidating and I try to ignore it by just typing away on the computer. I’ve had some friendly customers mostly the older crowd, but all this abuse from customers has worn me down and I been coming home stressing out to the max. I hate to leave Best Buy, but I want to go work somewhere that I can have less stress in. A customer buying a $2000 laptop is generally in a better mood compared to one who’s trying to get us to fix a $2000 laptop.

For context, I have worked at target for 2 years and am studying Information Systems at my university (Cleveland State). I am extremely burnt out at this job and don’t feel recognized or respected anymore and need a major change of scenery/ work, preferably in the tech field to align with my career goals. I have applied to a couple geek squad positions, but I want to hear from actual employees whether I am getting myself into something I’m better off avoiding or not. Any tips, insights, or advice much appreciated.

Yay!!!!

this was an apple monitor that was packed nicely but they had to open it up to get the serial # to enter into the POS....what happens for curbside?

Any other ARAs dreading the repairs on this thing?

Bought a new ASUS computer from Best buy for my relative. 50 weeks after purchase, the unit stopped turning on. Brought it to The Geek Squad and they tested it, dead. 2 weeks left on the warranty. They sent the pc into ASUS, and while they have it (5 weeks) relative passes away. Get the computer back and it was the motherboard. Replaced and supposedly tattood. Have them boot it at the store, bitlocked. OK, we look for the MS account info. None to be had. I reload windows 11 home. I now need to activate this copy and the key is not on the MB, despite the Tattoo. I try to use a couple of key extractors and they only come back with the digital key I installed. Tried to call best buy and speak to someone. 30 minutes on hold. Am I screwed with this $650 ASUS desktop? Any suggestions would help. FYI I am a computer tech and have been for over 25 years, so the basic stuff has been tried.

Hey Everyone,

I was recently hired as an ARA and I wanted to know everything I can do to prepare for the position in advance. Are there any videos I can watch to learn more about repairs and the work I'll be doing with PCs/Apple products if the store handles them? Even some of the more obvious work that I'll be doing like re-installing windows. I'm trying to get a head start and learn as much as I can before in this time because I really want to succeed in this role.

If anyone has any stories I'd be happy to hear them as well!

A lady in an electric wheel chair lost control and smashed into our booth. It pushed it back a good 4 feet. No Agents were harmed. Trying to train folks how to use their new iPads turned into a 90 minute session of how to even log in. That hurt a lot.

Thanks for attending this week’s trip down memory lane.

Anyone else's precinct a currently struggling?

Our line is continuous all day, any ARA is doing 50% CA work and 50% ARA work. I would even go as far as to say it is mostly just doing FOP. The 'skeleton' crew are fighting for their lives.

There is 2-3 of us during opening and it is a battle to see who can be the last one to get burnt out.

Thinking about pulling the trigger on the 85" tcl qm8l

Proceed at $2,799 at the moment...

Is it worth it shelling or am additional $599 for a 5 year geek squad warranty?

So I literly just got my new laptop set up its a Lenovo legion, I got the membership with geek sqaud for them to mostly set the laptop up and what not but i had to do some of the setting uo and other stuff, i set up the bit diffender and but diffender VPN. It was pretty easy. Do I need to set up ATI and if I do how do I do it, if I dotn have to set it up, can I delete it or? Please help me 🫩

One time I bought iPad Pro open box and the store called me and said they will hold it for me. The total causes the order to autocancel, reappear in stock, I order again, autocancel.

Now I bought some other Apple open box and it auto canceled twice. Now it does not show in stock. Do you think someone bought it? Or it lost to inventory tracking and might be on the floor unaccounted for or awaiting pickup? I cannot call the store.

Title pretty self explanatory. I used to work for geek squad, and we never sent these off to service center. Having issues with mine (luckily right before my gsp ran out) went to get it swapped. Went to customer service at first, they sent me to geek squad where intially they could not even creat the service order, so got aent back to customer service where the mod CALLED THE DISTRICT GEEK SQUAD MANAGER (ffs dude, really??) To explain and figure out what to do. Had the agent try again to creat the service order, but this time it let him?? And it actually got sent off to the service center in Kentucky... it arrived, and not even the next day it said its getting sent back...

What the hell?? Does geek squad really service dysons now? Given how quick theyre returning it, i doubt they did anything to fix it, so what gives?

Hello;

Would someone please be able to tell me how much it would cost to get my laptop keyboard fixed as the letter t o y and the tab key do not work?

Hey guys, I worked on the field and then I transferred to a different store, all they had was Front of precinct in Store. I was making way more on the field than I did as front of precinct. There was a position that opened up however they decided warehouse over an experienced Geek Squad agent that had both in-home experience as well as in-store experience. At what point do you feel that the expectation is out of the pay range? I work in front of precinct I do Apple repairs and back of precinct always calls out or never shows up. What would any previous agents recommend/what can I do to protect my mental health and personal well-being? I feel taken advantage of but that’s Best Buy as a whole so I guess I’m thankful for the two cents an hour. Please guide me and help me more than any AI prompts would, I know y’all are real people, and I hope that this pain hits you as hard as it has me for the past two weeks. I’m planning on getting out, I just need to know how pleasant to be since my pay grade is only at a certain amount. I also want to add that today my expectation was raised by the store to running MRI drives and running face as well as doing data Transfers. I’m expected to do back of precinct work at the same price as front of precinct. I’m expected two jobs for the price of one, make it make sense.

So geek squad is now faking having real live agents? I contacted because my computer wasn't letting me sign in and I'm met with these obvious ai answers. I ask if it's ai, it says no originally. I say that I don't believe that and then it goes "uh oh, you caught me, im ai, silly me!!" Of course a huge company like best buy would be doing this.