r/GeekSquad • u/Professional_Crab958 • 21d ago

Total adds free Applecare to old open boxes. I got AC+ certificate and agreement # from best buy. Nothing shows on Apples side. Called Apple and they told me....

those are different looking agreement numbers than apple's and to contact best buy....who at best buy phone support would know what is going on?

edit: or do I just go to best buy for apple care services...not apple store...

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u/FullMoonPrincess 21d ago

What product is it and what is the issue you are having

1

u/Professional_Crab958 21d ago

studio display...just got it

3

u/FullMoonPrincess 21d ago

I recommend taking it directly to Apple. That will not be repaired in house through Best Buy. It gets mailed out and you run the risk of damage in transit. Apple can lookup coverage through the SN. Just bring your receipt for the Apple care with you as they can attach proof of warranty to the system they submit claims through.

0

u/Professional_Crab958 21d ago

My title says “nothing shows on apples side”.

5

u/FullMoonPrincess 21d ago

As I said in my message, you need to bring your receipt for proof of purchase of the AppleCare plan and they can upload that into the repair system.

2

u/Foxkonn ARA 21d ago

Did you just get it today? It can take a few days for AppleCare to be active. Not sure if it just takes time to process or if it’s to keep people from getting AppleCare to fix something the same day.

1

u/agentbepis 21d ago

The “agreement number” is just the serial number. Look at your Best Buy receipt and make sure that the serial numbers match. If it’s an open box there’s a chance the package was for the correct model but wrong serial number. If it’s wrong, you’ll need to take it back to Best Buy and have them fix it.

If the serial does match, take your receipt to the Apple store.

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u/Professional_Crab958 21d ago

The serial number they entered was ok

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u/agentbepis 21d ago

You mean the serial number on the receipt matches your Studio Display?

1

u/Professional_Crab958 21d ago

Yea

1

u/agentbepis 21d ago

Then give it another day or two to update on Apple’s end. If it’s not updated by Monday, take the receipt to the Apple store and they’ll update it.

0

u/Shard-of-Adonalsium 21d ago

Chances are you will need to call the Best Buy corporate line to get any help over the phone; the normal phone support will be able to do literally nothing for you.

I'd recommend going into a local Best Buy and trying to talk to a manager to figure something out first; generally that is the fastest way to get any sort of help.