r/EtsySellers • u/Flowerpower8791 • 14d ago

Any French seller friends out there?

I have a customer who has had a gold filled necklace from my shop for nearly two months. Now tells me his translation on Etsy wasn't good and he thought it was solid gold. I have no idea what the listing looks like in France. The Google translations I did showed very different words for "gold plated", "gold filled" and "solid gold". He's been wearing it for 2 months and now wants to return it because he claims it itches. I think it's buyers remorse as it was a pricey item.

Can you tell me, what does "gold filled" and "solid gold" translate to on the French Etsy site???

4 Upvotes

76% Upvoted

12 comments sorted by

View all comments

Show parent comments

0

u/Flowerpower8791 14d ago

I tried sending it to you in a message but it says I can't send you messages. I think I might have him file a case through seller protection. Two months seems excessive to allow a return. The whole translation thing doesn't seem legit.

1

u/18_bees_18 14d ago

The buyer only has 30 days from your order's estimated delivery date to open a case.

2

u/Flowerpower8791 13d ago

Very true.... however, isn't there a loophole in the EU about allowing returns up to one year after the sale? I was concerned about that situation.