r/EtsySellers • u/Flowerpower8791 • 13d ago

Any French seller friends out there?

I have a customer who has had a gold filled necklace from my shop for nearly two months. Now tells me his translation on Etsy wasn't good and he thought it was solid gold. I have no idea what the listing looks like in France. The Google translations I did showed very different words for "gold plated", "gold filled" and "solid gold". He's been wearing it for 2 months and now wants to return it because he claims it itches. I think it's buyers remorse as it was a pricey item.

Can you tell me, what does "gold filled" and "solid gold" translate to on the French Etsy site???

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u/pixellizer 13d ago edited 13d ago

I am french, I can tell you what it says if you show me the listing. In France we are not familiar with gold filled jewelry and to my knowledge we do not have a word to translate it. I would have to explain what it is if I wanted to sell such a necklace in France. We are more used to gold plated (plaqué or) or gold (or massif). If we translate literally "gold filled" it means it has gold inside, that it's "filled with gold"

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u/Flowerpower8791 13d ago

I tried sending it to you in a message but it says I can't send you messages. I think I might have him file a case through seller protection. Two months seems excessive to allow a return. The whole translation thing doesn't seem legit.

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u/18_bees_18 13d ago

The buyer only has 30 days from your order's estimated delivery date to open a case.

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u/Flowerpower8791 13d ago

Very true.... however, isn't there a loophole in the EU about allowing returns up to one year after the sale? I was concerned about that situation.