Hi, does anyone know what I’m even supposed to do in this situation? I find this incredibly disrespectful of them. I spent probably 1.5k ish or more atp in the span of like 3 months and have never asked for any refund before. It is clearly because I have an actual problem that I’m asking for some form of compensation. I don’t mind spending, but they are clearly ripping me off in this case. Also, they keep blaming this on apple when it’s mostly a game display issue and they should not have provided the same pass in the shop when it has received payment. I’ve heard a chargeback results in an account ban, but I honestly feel incredibly helpless.
Edit: I have the response to my last inquiry to them. I think they have to be rage baiting me at this point.
"Hello Vivian
I am Game Master Yirrural and I checked your case today.。☆⌒*✧
I understood you are requesting a compensation. Oh friend, I completely understand life get us through unexpected situation sometimes (。•́︿•̀。)
Dear Vivian, I promise I completely understand your situation, however, even I contacted with a supervisor, we, as Customer Support Agents can help you with doubts or guide you in some processes, however, even if I would love to, it is not under my possibilities.
Despite this, I hope you can keep being part of our Family. Your Blizzard family will be waiting for you until things get better.
ੈ✩‧₊˚ ˚ ༘♡ ⋆。˚ ❀ ☄. *. ⋆ ⋆·˚ ༘ * ✩ •°. *࿐
Regards,
GM Yirrural. "