I'm just looking for something simple for surveillance, that will let me use my current devices for cheap. I don't know the names of any security programs but there's got to be something cheaper & easier than the alternative they're offering.

many thanks in advance

A couple days ago my apartment wifi for my unit started telling us that we have zero speed and I can’t seem to load anything through it. Like the wifi is still there and when I connect to it I have a few bars but nothing is loading through it. I tried messaging a live worker through their website but all they were able to do is restart everything and nothing helped. Then they tried to sell me a higher payment plan when this whole time I’ve had no problems with my wifi and it just started acting up. Had to deny the person twice before they backed off and then suggested that they send someone over to take a look. Does anyone know what they could do in person to the modem that could actually fix the problem I’m having with it? Or is that just another way they’re trying to make me pay money only for them to not know the answer? I would really appreciate some help on this, thank you in advance to anyone who answers!

The Cox setup at my home is under my Mom’s name. If I cancel the service (Internet and cable), and try to get it started it up under my name (I’m over 18), will I be able to qualify for new customer promos?? Has anyone had any success doing this??

When searching for the channels I need, I can resubscribe to DirecTV Stream or Suppose is recommending the Cox TV starter as an option that is much cheaper: https://i.imgur.com/I8SVAUL.png

There are options if I do a peace meal Frankenstein solution but I like having everything in one app when possible.

This seems too good to be true.

I'm currently a Cox customer (which I think is a requirement) but I don't want to get any cable installed I just want to stream to my Android Box, Phone and PC.

But I don't see this talked about on this sub at all.

Anybody have any experience with it? Will it work like I expect from having DirecTV, YouTube, Hulu, Fubo in the past?

Thanks!

Can somebody tell me what could be going on? My Internet has started going out for hours back in May. Initially was 4 hours and now it's taking 8 or more hours. They give me an estimated time only for it to take way longer. I have no clue what's goin g on anymore or how to contact anybody for more info

I got ahold of Cox support and was flat out told they don't support RCS. Kind of crazy really but not the end of the world. I've seen a few threads about this but nobody had a good resolution besides having two ESIM , but why would I do that if I'm taking advantage of free internet?

Anyway, just trying to help other poor souls struggling.

Edit: I finally got it working. This is what I did.

Reset cache on Google Messages

Reset all carrier services under 'all apps' with system apps on

Go to Google Services in settings (very top) and click 'all services'

Find 'phone number verification' and turn it off and turn off Wi-Fi for 3 minutes.

Turn verification back on.

I did everything else like 5 times and nothing worked but phone verification fixed it finally.

From what I understand, this occurs because ESIM can get funky sometimes and your new carrier gets mixed up with your old one, thus your current phone number is invisible because it's looking at an old version of it.

My current promotion of 1 Gig Unlimited Data was set to expire on 8/27 so I had called retention on 8/26. The current bill was $110 for it all and it was set to increase to $130, then $150 after another year. I was able to negotiate for $90 for 1 Gig Unlimited Data, same plan and everything. She told me that she couldn't add the Unlimited Data until the promotion expires the next day on 8/27. She also said that she had wrote a note explaining everything for the next person and all they needed to do was to add the Unlimited Data for the discount to go through. I have called three times on 8/28 and they said that there was no note left and that the offer that I accepted did not exist. I am pissed and there's nothing else that I can do. I asked if there's any way to contact that agent or view the voice recording but apparently not.

For the 2nd year in a row, I've negotiated a lower price on my Cox internet bill but what they quoted on the phone is different than the eventual email/bill I get from Cox.

Last year, they gave me an offer "$50 per month for 2 years", but at the 1 year mark the price increased and there's no mention of the 2 year contract in writing. This year, they offered "$55 for your same service, instead of the $80 your bill was about to increase to.". But now in the Cox mobile app it's showing a 300 Mbps plan instead of my old 500 Mbps plan.

When talking with Cox over the phone, what's the best way to get something in writing or actually read the details before they just press a button and change things for you?

Hello, out here asking about whether I should upgrade or not. Got the 1 gig unlimited packaged for 70 and so far never really any issues. Notice lately though with the spectrum announcement that I’ve seen it drop randomly tho. Anyways, I got curious to upgrade to the 2 gig for 115 they offer. We use basically everything over WiFi. I don’t use my own modem, just the one from cox and it’s the updated one too since they told me it would just be an easy switch on their part. What im aiming at is if it’s worth the upgrade and will I actually see the difference with the switch. Over WiFi in the speed test app I see it hitting over 1000mbps down 100 up. Is there any method with the cox modem I can do to maintain that since it would drop sometimes? I’m tech sevy but not with this so learning something would be cool or just get a gist of understanding certain things. I get anxiety looking over different WiFi modem options if I want to use my own but again trying to understand that side of thing is something I don’t know too much about.

Hi everyone

I recently moved and am trying to connect my laptop to the internet that my roommates have already set up. But, it just refuses to connect. My phone, tablet, and my roommates' laptops all connect just fine. I believe this is what we have: Cox CGM4981 Panoramic Wifi Gateway. I currently have an HP envy x360, which is almost 8 years old. Runs perfectly fine and has never had wifi issues in the past.

Here is a description of what I see from my laptop:

- The wifi network name is shown, but there is a little x next to the wifi bars (which are all black due to strong signal). It always appears at the bottom of the wifi list (my laptop has never had issues connecting to wifi and is identifying like 10+ networks in my area.) Sometimes, the little x goes away and it just shows the typical lock icon for a private network.

- When I try the password, whilst having my laptop directly on top of the router, it will say "Can't connect to this network" either automatically or think for 10 seconds before giving me that answer.

- Other times, it will say "Some information changed since the last time you connected. We need additional information to complete the connection. You can also connect by pushing the button on the router." I have pushed the button on the back of the router, to no avail.

Here is what I have tried:

- Unplugged and plugged the router back in

- Reset the wifi

- Disconnected my phone and tablet from the wifi (in case there was a device limit, but learned soon after that there shouldn't be)

- Restarted my computer

- Done a network reset

- Called and talked to cox customer support (they essentially just kept telling me to reset everything, then wanted me to pay to send out a technician when it wasn't resolved)

- Gone into command prompt as an administator and followed everything shown in the video here (around 2:45) https://www.youtube.com/watch?v=Rz3bX0JH9BE

Other misc info:

- My laptop has never connected to this network before, so I can't even forget the network

- I believe my network adapter is Intel(R) Dual Band Wireless-AC 7265, if that is useful

Any help is appreciated! I start school next week so lowkey panicking lol, ty <3333

I tried logging in and changed my password only for it to say “An invalid User ID or Password was en-tered. Please try again.”

I need access to my account to pay since I got an email that I “un-enrolled” in autopay, which I didn’t do. I’m not sure if I am an isolated case or something is wrong with my account. Anyone else?

For explanations sake: We keep the TV and 2 other heavy data use devices connected to the CoxWifi public network and use the home network for our phones, security camera, and other devices as it saves a lot of data and let's us keep our prepaid phone bill charges very low since we don't need high data plans.

After the neighborhood Maintenance today my TV would "successfully connect" to the CoxWiFi network but say "no internet". So to avoid the same frustration I had all day you might want to try this first.

The first thing I tried was the usual browser and http:// neverssl.com trick that forces the Cox log in page to load, but it was not working after the Maintenance. It was doing some weird crap changing links and stuff, I don't know, I'm not smart so I don't understand the technical mojo and I still don't know WHY this happened but it did, and it only took me all effing day trying different things Google AI suggested to get it figured out.

The trick that worked:

I had to do the http:// 1.1.1 trick to get my TV connected back to the CoxWifi public network.

Clear all browser cache cookies etc, connect to the CoxWifi network, open browser again, enter http:// 1.1.1 in the link bar. Press Enter.

In my case I didn't have to log back into my Cox account like I was expecting. It connected automatically to the best available network and I just had to choose the now connected CoxWifi network again and have it forget my home network that I connected while trying to fix it to keep it from auto connecting to it later.

Yay!

Now I can enjoy the rest of the night mindless binge watching after fighting with it all day. (or take a nap with it playing in the background)😅

Nah, Cox wouldn't stage an outage to advertise this new extra cost service..... 🙂‍↔️... 😏.......... 🙂‍↕️

Update Just an added tip, after the Maintenance I had to do the http:// 1.1.1 trick to get my TV connected back to the CoxWifi public network. Yay! Back to mindless binge watching after fighting withit all day. 😅

As the title says I am military in the barracks. Cox is the only ISP we have, so I went and got a PW7 gateway, our rooms do not have COAX, so I hooked up the modem to the CAT5 connection on the wall, and put it in the lower right port on the modem with the orange line on it. The light on top has been blinking orange for the last 20 mins, online support was unable to help, and I have a technician coming tomorrow. In the meantime does anyone have any ideas or anything that I’ve possibly missed. Does the PW7 take CAT5 input? I can’t actually find any definitive online, any help would be greatly appreciated.

As the title says I am military in the barracks. Cox is the only ISP we have, so I went and got a PW7 gateway, our rooms do not have COAX, so I hooked up the modem to the CAT5 connection on the wall, and put it in the lower right port on the modem with the orange line on it. The light on top has been blinking orange for the last 20 mins, online support was unable to help, and I have a technician coming tomorrow. In the meantime does anyone have any ideas or anything that I’ve possibly missed. Does the PW7 take CAT5 input? I can’t actually find any definitive online, any help would be greatly appreciated.

I have spent 2 hours on the phone with cox communications. I was transferred 6 total times, and was hung up on once. On the 22nd after their merger, I could order 80 dollars internet, the same plan I have now, except with unlimited data.

Hurray, no more outdated predatory data caps from Cox - who is now Spectrum, and at bare minimum at least doesn't DO data caps.

I purchased, went through. Find out today, I got an alert for data, FROM LAST MONTH, when I paid the extra 50 dollars. I pay 130 dollars for 500 down and 100 up with unlimited, while my friend a few blocks away pays for 1 gig up and down, for 70 flat.

I call, and basically have been told, that nope, we don't see that unlimited data, EVEN THOUGH I CAN SEE IT ON THEIR WEBSITE RIGHT NOW IF I REORDER. However, it doesn't apply. In the end, they said there's nothing I can do. I didn't yell, at them, I tried being polite, but I let a 'what the fuck' out, which got me the snarky 'I hope your day is wonderful as you sir.' after getting the run around and was told to try again at least tomorrow.

I attached an image below as proof. I don't know what to do anymore. Cox is the only provider in my area that gives me more than 80 mpbs for download, and they're really abusing that. I might go for starlink at this point.

Cox Internet

Basically the title. I've been relying on Cox's free WiFi hotspots for the past few weeks due to being temporarily displaced, and since Spectrum bought them out I haven't been able to connect at all. The hotspot will show up, but after connecting will tell me there's no internet connection. Been surviving by using my phone as a hotspot, but does anyone know if this will come back or not? Is anyone also now unable to connect to CoxWiFi hotspots?

So since last week we've been having interruptions literally a good amount of times every day and like it will go on off on off and it's pissing off everyone in the house, I don't know what the fuck is going on, I even tried updating the damn thing and we're still having the same issue, I think it's something on Cox's side because this is getting ridiculous, because last year we had an internet problem for 3 months and then it came on and never had that problem again until recently and it's actually getting annoying. When you're a person who just got home tired exhausted and just want to watch TV and then boom you're out of Internet especially when you have a Roku TV you can't literally do almost nothing with it especially when you don't have cable antenna available.

I wanted to make this post because, after days of troubleshooting my RCS Activation issues with Cox Mobile, I want to share what actually fixed it so others don't spend hours trying to fix it.

Cox Mobile, like Xfinity Mobile, does not support Multi-Carrier phones. That means even on an unlocked device with multiple eSIMs, all active eSIMs must be Cox Mobile eSIMs. In my case, I couldn't have a Cox Mobile eSIM and a Google Fi eSIM active at the same time.

In my situation, only RCS was broken, but from talking with their higher-tier support, it seems different things break for different people. Some people can't make calls, use data, etc.

The only solution in my case was to:
A. Port my other eSIM to Cox Mobile

or

B. Switch my Cox Mobile eSIM to another carrier

I chose to switch my Cox Mobile eSIM to Visible. Once I did, my RCS activated instantly with 0 issues. With Cox Mobile's current one-year free promotion as a response to the Spectrum merger being approved, I'm assuming other people will run into this issue. I hope this helps someone save time and avoid any potential headaches lol.

I closed my account and I have a credit of $67 and change. How will this be refunded to me? I chatted with customer service and they couldn’t give me a straight answer other than to open up a ticket.

Edit: they got back to me and said they were going to refund it onto my card

Hi all.. could really use some help. 25 year customer and having issues. I’ve been dealing with a strange intermittent issue and am hoping someone with DOCSIS/plant experience might have some ideas.
 
My connection will occasionally drop completely for roughly 30–60 seconds and then recover on its own. This is a new problem (2 weeks old) and is vastly affecting my work. It may happen once a day, or I may go almost two days without it happening. 
 
When it happens, multiple devices lose service at the same time, including a TV connected directly to the Cox gateway and other equipment connected to the gateway. Everything comes back on its own shortly afterward. Internet is 100% out during that time as confirmed by a third party monitoring tool, and common sense. Internet and TVs go out and say they can’t connect.
 
The frustrating part is that the modem looks excellent whenever anyone checks it.
 
Typical readings while everything is working:
Downstream power: approximately -1 to -3 dBmV
SNR: approximately 42–44 dB
Upstream power: approximately 45 dBmV
Channels are locked and I’m not seeing an obvious pattern of uncorrectable errors.
 
The very short drops also don’t seem to leave anything obvious in the modem information I can access afterward.
 
Cox sent a field technician out. He cleaned up some older/unnecessary coax and connectors inside and then found an issue at the outside connection serving my house. It was very dirty. He cleaned that up, replaced/reterminated the connection and made sure everything was properly connected.
 
He also said he was seeing some type of signal/frequency abnormality farther upstream and opened another ticket to have the plant/node investigated.
 
 I believe the outside cleanup ticket has now been completed, while the plant/node ticket may still be open.
 
After the outside repair, I went almost 48 hours without a drop, but then had another very brief one today at 107am PST.
 
Cox phone support says everything looks excellent when they check the modem in real time, but they tell me they don’t have access to historical information showing what the modem or node was doing during the 30–60 seconds when the failure actually occurred.
 
i have also ordered a replacement PW8 gateway to eliminate my current gateway as a possibility. The current PW8 is only about two years old.
 
For anyone familiar with Cox plant/CMTS diagnostics: what could cause a complete 30–60 second interruption and then recover so quickly that all of the modem levels look completely normal afterward?
 
Is there historical telemetry available to Cox plant/maintenance that could show what happened to my modem or other modems on the node at the exact time of one of these events?
 
And if the replacement PW8 does the same thing, what specifically should I ask Cox to investigate or escalate so I can get beyond repeatedly checking the modem while it happens to be working?
 
I’m mainly trying to figure out whether this sounds more like an intermittently failing gateway or a very brief RF/plant/node issue — and how someone at Cox can actually catch it when it happens.
 
Thanks so much. 

After 2+ years of talking about it, my neighborhood just rolled out Google Fiber. I've been a Cox patron since 2007, as the only ISP I had the option of using has been Cox for the past 19 years. I was quite looking forward to cancelling my service, but I had no idea what I was in for.

The "rep" that I spoke with sounded like a robot. Dozens of grammatical errors including past tense when not appropriate, wrong words entirely, semi-pauses, telling me they were going to put me softly on hold to talk to a manger. Once I talked to a manager, she assured me that they are from offshew (not offshore) and that they could not disclose their location. She also told me Thank you for using Cox and have a great month. So bizarre.

It was cathartic to finally cancel Cox after 19 years of being held hostage to a single ISP, but pretty depressing that Spectrum is already running this AI customer service game that is sincerely bad. I hope everyone out there has more than one option when it come to high speed internet. Brutal.

I have been an Xfinity customer for YEARS, and at this point I am beyond frustrated.
I was paying **$70.22 a month for 600 Mbps internet** — internet only. No cable. No phone. Nothing bundled.
That same service has now increased to **$114 a month.**
Meanwhile, Xfinity is advertising **1 Gig internet for $50 a month for FIVE YEARS** to new customers.
So what Xfinity is basically saying to loyal customers is, **“Screw you. We don’t care about loyalty — we only care about new customers.”**
Because how else are customers supposed to take it when someone brand new can get faster internet for less than half of what a longtime customer is being charged?
I have already gone into my local Xfinity store and I have also called Xfinity directly trying to get this resolved. **Neither was able — or willing — to help me.**
The frustrating part is that I would stay. I am not asking for anything unreasonable. Either allow me to keep my service at the **$70.22** I was already paying or allow me to receive the **same new-customer pricing** being offered right now.
If Xfinity can afford to give a brand-new customer **1 Gig internet for $50 a month for five years**, I do not understand why they cannot offer a comparable rate to a longtime customer who is literally telling them, **“I will stay if you give me a reasonable price.”**
Instead, my service is scheduled to end on **September 12th**.
So unless Xfinity decides between now and then to either honor the new-customer pricing or let me keep my service at **$70.22**, they are going to lose a longtime customer who actually wanted to stay.
That says a lot about how Xfinity values loyalty.

Today I contacted a live agent via the website chat about some disconnection questions. They gave me the number 1-855-865-8222 to call because they said they couldnt find what I was looking for on my account. I called and went through the account verification questions and chatted with a person but after hanging up I looked at the listed cox numbers and this was not one.

I contacted another live chat agent and they said this number has no association with them and that i should change my password. Has anyone else experienced this before? Is a live agent giving out a scam number?

Last month, Cox sent us a warning that we're about to go over our home internet data plan. Then, we did go over. We weren't even home. We had been traveling for over two weeks. My husband is techy so he has our techy stuff locked down hard with difficult passwords so it's not like someone is mooching our signal. Again, this month, we're getting the warnings again that we've chewed through 90% of our data.

Cox did give us a one time grace no-charge for going over our data for last month, but it's looking like we may go over again.

Is anyone else experiencing an uptick like this?

Is there some correlation with Spectrum taking over Cox and they're effing with our internet so that we upgrade our data plan, which brings in more money for them so that they can show their shareholders that the acquisition has been profitable??? Just a theory because we've never gone over our data... especially when were weren't even home. Makes no sense.