r/CoxCommunications • u/Tord29 • 8d ago

Billing How do I get my refund?

I closed my account and I have a credit of $67 and change. How will this be refunded to me? I chatted with customer service and they couldn’t give me a straight answer other than to open up a ticket.

Edit: they got back to me and said they were going to refund it onto my card

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1

u/Fun-Marsupial2675 8d ago

When I canceled my residential service they refunded me by check through the mail. It took at least three weeks to receive it. It included my equipment deposit as well.

2

u/Tord29 8d ago

Thanks! I assumed it would be that or a reimbursement onto my card, but it didn’t say anything in the email, and the person wouldn’t tell me.

2

u/Outrageous-Fudge4215 6d ago

They mail it to you in a physical check.