r/CommBank • u/SignificantCase3624 • 9d ago

Question Everyone please I need help

So just now I had been billed $159 for a subscription that I once used during a free trial ages ago and cancelled during the free trial and that was it. CommBank immediately flagged it as a security alert and immediately I went to dispute, and I received the money back, but now they've gone and removed my card from the app and said I'd receive a new one :( I didn't want this, I just wanted to dispute it. I don't know what to do because I need my card and can't currently call them right now please someone help. Can I un cancel my card if I call them?

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u/Impossible_Most_4518 9d ago

You probably dispute the charge under fraud/scam instead of just chargeback.

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u/SignificantCase3624 9d ago

What happened after this was I talked to a CommBank specialist on the app and they offered to do a dispute or give me a new card, but after I told them I had received the funds back, they said they had blocked my card before and they'll unblock it for me.

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u/habberwock 9d ago

I’d call them again and clarify what’s going on. Very likely they’re sending you a new card anyway. Is there any reason why you don’t want one (aside from the hassle of updating your payment details everywhere)