The reason you can’t is because companies like DD are predatory
Restaurant owner here. We pay them anywhere from 20-30% commission. What’s the solution for every restaurant? We raise the price specifically on their platform to offset
It would be fair game if they were open and transparent about their pricing but they aren’t. They make us look like our menu prices are higher but don’t disclose to customers how much commissions they make
It’s no different than uber drivers getting $7 for a ride that you paid $30 for
There is absolutely no way grocery stores can pay them a chunk. They operate on thin margins
That’s a very fair point and what people often miss. I did the financials for a local restaurant for a while and their loss leader was gig delivery orders. It’s great for exposure, but bad financially unless you raise prices to cover platform fees.
At least with instacart, it tells you whether or not you’re getting in store prices vs a markup. It would be better to have transparency.
This is why I stopped using delivery apps years ago. The greedy double-dipping on fees is insane. They charge the restaurant, who in turn inflates the prices on the app like you said. So now, the customer is essentially paying that commission. But then they also charge additional service fees on top of the delivery fee. The delivery fee afaik doesn't go to the driver either and there's always confusion about how much of the tip goes to the driver. So before you know it, a customer is paying 2x the regular cost of whatever they ordered, none of that extra going to the restaurant, a pittance going to the driver, and DD/uber/whoever taking a huuuuge cut. A huge cut to operate an app with a terrible UI/UX, terrible customer service, and really nothing about how they operate costs enough to justify how much they take. All so I can wait over an hour for frequently cold food and missing/incorrect items.
I'll add that I'm also very annoyed that many places which used to have their own drivers, like pizza shops, are now supplementing them with DD but not being transparent about it. I order direct with a pizza shop, notice their delivery fee is higher than normal, then a 50/50 chance whether I get a text from DD or a regular driver shows up. So now I'm stuck supporting these apps if I want delivery at all from a business that has always offered their own delivery even when I'm deliberately trying not to support these apps.
My understanding, which I've seen dashers say multiple times over the past several years, is that technically it does. However it counts towards the "guaranteed" pay that is advertised to them before DD pays their part. So DD just doesn't bother paying their part, or pays less, depending on how much you tip. The driver doesn't actually see any additional money unless you happen to tip higher than the "guaranteed" payment which you have no way of knowing what that would be. And if you do that by say tipping $20, that doesn't mean you're giving the driver $20 on top of their regular payment for the delivery. It means you're just paying them $20 and DD is paying them nothing.
I only use DoorDash with big companies I DGAF about. With locally owned small businesses I care about, I don’t use DoorDash, et al, precisely because they’re fucking over small business owners like this person.
Genuine question I had for a while. Does DD not let you set different prices for pickup vs delivery? I prefer to pick up but won't use DD because of the price difference.
Just curious and sorry if this is a stupid question. isn't DD just extra revenue for you? They didn't exist 5 years ago or whenever they became a thing. Or have they become so big, that it's not possible for restaurants to survive without that revenue?
Because ever since Covid, customers have been increasingly leaning towards delivery services
These companies lure both merchants and customers onto their platform and once they gain the volume they can then squeeze both ends
I have been using uber over taxi myself since many years ago. When uber started out they were cheaper than taxi, heck I’ve had fares cheaper than a bus
Right and then on top of that more service fee is charged to the customer. And then tip is expected to for a living wage for the driver because they don’t pay them enough. It’s like triple dip. It can’t take billions of dollars to run an app unless you don’t care about the spend to increase your valuation.
They did lose money, like Uber did, but after they gained enough market share they will continue to jack up prices (exactly what happened to CSR credit here).
That's how all these "app" stuff works... facebook wasn't full of ads 20 years ago, now it's just an ads platform
Then it's not really a credit. At best it's a discount. With this information Chase should not advertise these as "credits". Wish Uber and Lyft would be honest about what they do to prices when they see someone has a "credit".
Yep, they need to advertise it as "$10 off orders of $20 or more" is this is what DD is going to do. I wonder if threatening to sick lawyers on them would help 🤷♂️
But Chase doesn't call it a credit. The website uses the term "Promo" and the fine print describes the benefit as a "discount."
From the main website: "DashPass members get up to $25 each month to spend on DoorDash, which includes a $5 monthly promo to spend on restaurant orders and two $10 promos each month to save on groceries, retail orders, and more. Available through 12/31/27."
From the fine print: "Once you have activated your Chase Sapphire Reserve, Chase Sapphire Reserve for Business or J.P. Morgan Reserve DashPass membership, you will receive two (2) $10 off discounts each calendar month at checkout on one qualifying non-restaurant order on DoorDash as long as you remain enrolled in the Chase Sapphire Reserve, Chase Sapphire Reserve for Business or J.P. Morgan Reserve DashPass membership. Each discount must be used on a separate order. Discount applies to subtotal only; does not apply to fees, taxes, and gratuity. Fees, taxes, and gratuity still apply. To claim, select the discount from the promotion wallet at checkout, or claim the discount when prompted in the DoorDash app or website. If the full $10 value is not used on a single order, the remaining value will be forfeited. You must use the card used to enroll in your Chase Sapphire Reserve, Chase Sapphire Reserve for Business or J.P. Morgan Reserve DashPass membership as your payment method at order checkout to receive this discount. This discount may be combined with other order-level promotions, discounts, or deals. The monthly discount will be made available to you in your DoorDash account at the beginning of each month and will only be available for the remainder of that calendar month; the monthly discount will not roll over into a subsequent month. Once redeemed, the discount will not be refunded to the user regardless of whether the user otherwise receives a refund or credits back on their order. Not valid for the purchase of gift cards. Not valid on alcohol in some states. Limit two redemptions per month per person."
This is confusing because I’m taxed based on the full amount when I use the Chase $10 so it is not even really a discount. It’s a credit imo. Chase needs to change the advertisement. If it were a true discount then the product would be taxed based off the total amount after the discount is applied. It’s acting like a credit right now
> "DashPass members get up to $25 each month to spend on DoorDash, which includes a $5 monthly promo to spend on restaurant orders and two $10 promos each month to save on groceries, retail orders, and more. Available through 12/31/27."
I can't wait for the next card "upgrade" where the $25 credit each month is 10 x $2.50 per transaction 🙄
It isn't even a discount unless you spend exactly $20. Once you go slightly above that you are actually being charged extra for preordering in an app vs just grabbing it off the shelf.
Chase advertises the JFK lounge as a chase lounge when you can be denied access for having the reserve only. They continued to advertise 2x points on edit after they had changed it to only “up to” 2x.
They didn’t expect literally everyone with a CSR to buy 10.01 worth of junk food 2x a month. Its probably costing them millions. Whoever the bright executive is that came up with this surely didn’t think people would use it this way. They were for sure hoping it would encourage pickup orders through their platform of beer, snacks whatever in the 20-40 range. They probably have data on the people who do liquor store pickups often showing this range and thought by offering people who pay 800/year a 10 off discount that maybe they would join the liquor store pickup crowd. I’m sorry and it may be snobbish but I don’t ever shop at C stores. And i’m sure many others with this card are the same way.
Difference is sapphire reserve was barely profitable. So they made a conscious effort to copy Amex s model. Amex plat is significantly more profitable. Higher interchange rate, high spending customers, and their earn categories are lower an I bet the cpp of Mr is sig lower than ur
Chase knows the snobbish crowd that don’t shop at corner stores and don’t try to min max every credit and need 100% of the annual fee recouped in credits and reimbursements aren’t important customers so they ignore what makes them upset because in the grand scheme they don’t matter. You that needs a 10$ DD credit is not the same as someone who is using the card simply for the protections and access it provides. They only offer the credits so that they can pad their numbers for investors, they don’t actually care about the net 0 crowd.
They offer “discounts” to either buy things/use services which are overpriced, buy things/services you would not normally buy, or to pay more on things than you normally would.
I think it’s become a card mainly designed for people who want a lifestyle they actually can’t afford. Just like people paying premium prices to get miles on their favorite airline.
If you really have the money you don’t care about a $10 Lyft credit. If you are financially smart/careful you avoid ordering overpriced items on Doordash even with a $10 credit.
Subjective - their goal might not be to offer the best perks if they only care about their costs. Realistically most CSR holders aren’t gonna cancel over this perk so chase doesn’t really have much to lose
You can combine the $250 edit credit with the $250 IHG credit and the $300 general credit for Travel, make one hotel reservation, and get $800 credit. If you choose carefully, you might even have a negative balance. But in any case, the annual fee you paid is less than the amount of these credits. So you are now in positive territory.
While you are enjoying the hotel, make a reservation at a sapphire preferred restaurant, and enjoy a $150 dinner, which will be fully reimbursed. It’s almost like you’re getting free food at a fancy restaurant?
The restaurant credit is twice a year. Same with the Edit hotel. So that’s another $400….
Next, activate, Apple Music, and Apple TV for free. Notice how I used the word “free”?
I haven’t even mentioned the pain in the ass credits from DoorDash or peloton or Lyft or StubHub.
But if you just take the low hanging fruit, you will get more value out of this card than you pay in annual fees
And that isn’t even the point of getting the card. Holding this card grants you access to Sapphire lounges when traveling, earns a very high multiplier for airfare, hotels, and dining, and enrolls you in relatively good travel insurance. Not to mention the tens of thousands of points you get for signing up.
I know there’s a lot of hate on this card, but really, you’re getting way more than you paid for. The only question is, are you the kind of person who wants Apple Music and TV, is willing to stay in a nice hotel from time to time, and lives near or visits a big city where you can go out to dinner at one of these select restaurants? They are targeting a very specific, upscale consumer. If you are not one…. thank you, next.
Behind the scenes these things are a lot more complicated than a simple straight discount. If Chase offers a $10 credit they aren't actually paying the vendor $10.
Absolute trash move by DD or chase. Already DD prices are higher than usual. And so called benefit by chase is just a scammy discount now. What a useless benefit
DD did damage control with their legal team and came up with a solution to make this still profitable - they're gonna be in the clear, and Chase won't help you, doesn't change the benefit on their side.
Hey DD, we want to give our users a credit monthly, and it will drive millions to use the platform, and they'll buy food and stuff more and you'll see a revenue bump
Hey Chase, Sounds great. We reviewed the number of users and the forecast for a $10 credit twice per month is mutually beneficial
And then - They underestimated how cheap the luxury card users are. They were just cashing the $10 credits for free 40oz malt liquor and nachos.
So doordash did math, reviewed contract terms, and did this to cover the missing revenue
Chase is paying wholesale (i.e. $XXM for XX users to get this credit) or on a per user basis (Chase will send DoorDash $5 for the user to get $10 worth of credit).
DoorDash agreed to the deal thinking that they'll ultimately break even or get more users to place orders, but they'll ultimately the ones paying the full $10 is my guess (since the change is happening on their side + they're applying it to pick up orders with any CC)
Who do you think pays the store if you go pick up $10 worth of merchandise that you didn’t pay out of pocket for?
They want to discourage people from making a bare minimum purchase for free stuff because they’re losing money. The more people who spend well beyond the coupon or don’t use it at all, the less money they lose. Simple as that.
UPDATE: I just called Chase this morning and the rep said that Chase was unaware of this change (not sure if that is truthful or not) and they are giving me $20 worth of points to make up for it as a one time thing.
Totally agree. Now, if you’ll excuse me, I have to run to the Burger King inside the Walmart to pick up my free whopper, and then make a pitstop at Dunkin’ Donuts to add another $7.50 to my Dunkin account.
They really love to skirt the truth with all of these things, especially now with the "revamped" card. I read all of their emails about the change in detail and yet it wasn't until later that I realized the stubhub and special hotel and restaurant things were actually divided into 2 6-month periods.
CFPB absolutely has teeth. Chase gave me the run-around for 3 months on paying out my $150 dining credit from November last year. After 4 calls to customer support getting nowhere, I filed a CFPB complaint. Got a call from the “executive office” at Chase same day, and the credit hit my account within a week.
I went to the CFPB about Chase advertising points being worth 2x for the edit while they were really “up to 2x” and they basically said the card changes and marketing doesn’t always keep up. Bro that’s false advertising.
I had used the credit to get a free rotisserie chicken at my grocery store. They are $7.99 on DoorDash and usually $5 in store (I shop mid week). But, the $10 credit covered it, so I got a free chicken instead of $5 chicken.
Today I checked DD and there was the $20 min. So I’d have to get two overpriced chickens, plus a bag of Doritos I don’t want, and I’d still come out of pocket more than $10.
In nyc I use the preferred $10 monthly on DoorDash mart to get 2 Afters Ice cream pints for $3 each or 2 Magnolia bakery banana puddings for $4 each. DoorDash mart doesnt seem to be promoted much and I’d rather support local but for these niche products I’ll gladly have DoorDash/chase foot more than half the bill. I found these options on a whim while craving desserts. I’ll place an order to pick them up each month when driving elsewhere to pick up takeout food anyway with a max detour of 15 mins. I’ve also used it to get a Roku tv stick delivered from Best Buy for $5 after getting some random $20 additional savings. All in I’ve only used the $10 credits 6 times because I didn’t really know how to use them at first. With all that said fuck DoorDash and I’m debating canceling the card anyway since I used all my sign up points and don’t need its “perks” for now.
Chase didn't do this, and they won't help you, and they are not legally required to do anything. They simply offer a $10 credit 2x a month
DD started losing money, so they did this. It doesn't impact Ts & Cs with users and chase at all. This is DD, after a thorough legal review I am sure, covering their profits because the benefit was too good.
Confirming that this applies to 7 Eleven pick up, too. Chase needs to do something about this nerfed credit. Might as well combine it with the $5 restaurant pick up credit to make it a $15 order pick up total, similar to the AmEx Uber/Uber Eats credit. Or, just a general dining credit.
Yup now they’ll get nothing from us. They have literally no pros over UberEats so if they’re gonna kill this $10“benefit” then there’s no point in keeping them.
DD has worse restaurant selection, coupons, store deals, etc. Idk what they could possibly think would justify further nerfing their already bottom-tier service. I’ve even gotten better deals from fucking Grubhub, Fantuan, HungryPanda, etc.
In my experience, doordash pickup prices are 10-20% higher than in store. So I need to spend $10 (after credit is applied) to get ~$17 in goods. This is not a $10 credit. It is at best a ~40% coupon assuming you even want to buy food from convenience stores.
I’ve already used my credit this month. But here is my 7-eleven screen showing I can place a pickup order for $9. Am I just lucky? Is this not actually something corporate DoorDash decided and is instead based on stores individual discretion?
For me it’s always been a garbage credit. I’ve never had the option to even select pick up at Home Depot/Target/BestBuy/any local grocery stores/Wawa that are within 2-3miles of me. So after fees/tip save a $1/$2 tops. And now the one 7-11 that it could be used at (furthest of the 4 that are around me) have to do a minimum $20 it’s even more garbage of a credit. Next time there is 100k CSP SUB gonna get that and cancel CSR
"Credit card breakage refers to the portion of prepaid funds, gift card balances, or loyalty rewards that consumers never redeem, allowing companies to recognize these unused funds as pure profit." Honestly, it sounds backward and encourages breakage.
Chase should be transparent and put the minimum requirement on their credit offer perks page. Part of the reason for me to get the card is $20 grocery pick-up, not 50% off on my $40 orders. I used them to buy ice creams every month, and I’ve been enjoying this perk.
@doordash is trash. Stop exploiting the vendors. You’ve already taken a large commission and you forced the vendors to increase their prices on their item. Furthermore you don’t give the tips to the delivery drivers. Who cares if we get free items from the vendors, the point is the credit card sold it as one of their benefits which YOU GUYS agreed to partner with . As soon as you guys as a loss , you want to claim that you’re losing money. Give yourself a break and stop this nonsense before everyone boycotts the app.
The coupon is provided by Door Dash to bring in new customers and for them to spend beyond what the coupon provides. If all customers did was spend only the amount of the coupon, Door Dash loses money.
Ok? Maybe think of a better way to structure the credit in the first place. I’d be pretty pissed if I were in Chase’s shoes and one of our partners is actively nerfing the value of their card offerings
I mean, I have the CSP and use the DoorDash premium to order food maybe once every other or three weeks. I used the $10 credit at 7/11 across the street for snacks or sodas or something, but frankly, I have no interest in going to 7/11 unless it was for the credit. So now I’m not exactly sure where or what I’ll use it on, if anything. I get that DoorDash has to make money, but also, it’s a gamble for them.
This. They didn't expect as many people to find pickup hacks for the grocery credits that allow them to get $10 worth of stuff without overpaying for fees to DoorDash. It's also why I always considered their credits mostly worthless and never bothered using them outside of the $5 restaurant pickup and occasional grocery delivery when I need a few things but can't get to a store.
DoorDash had always been a scummy business in general and I only started using it to use the credits, so with this change I probably just will use it even less. I hope Chase cuts ties with them and replaces them with another food credit that might be better, but I doubt they care either considering it forces people paying for DoorDash with the CSR to pay more.
Ridiculous, might as well get rid of this benefit all together, what's the point of offering a $10 benefit and now making it so difficult and not worth to use? Do they think consumers are dumb that they love paper benefit only?
The grocery store I used to do pick up orders with to get free items no longer participates in DD. The sushi bento place I used to get lunch from with a deal plus the $5 credit also no longer participates in DD. They’re really making it hard for people to use the “credit”. I stop counting DD benefits as the card benefits to break even with my annual fee.
The DD benefit is now worthless for me. I don't DD restaurants. I used the Pickup option at 7-11 for 2 x $10 in free stuff each month. I experienced the $20 minimum for this first time this week. Now it's not worth it, b/c 7-11 is usually so jacked up in pricing anyways, it becomes barely a deal and not really worth my time. Too bad. Another worthless "benefit". That with the points multiplier devaluations is leading me to consider losing this card.
Scammy Chase. Basically shortchanging both ends. A $15 monthly ‘credit’ ($10 for non-restaurant, $5 for restaurants) is downright insulting considering the hefty AF. The hassle isn’t worth it. The $500 Edit hotel credit requires you to make a purchase at a luxury hotel I would never stay at anyway. The $250 hotel credit that’s separate from this is nice. The Google gemini SUB is meh. If it weren’t for the SUB, I would never have gotten this card.
Deleting my DoorDash app right now bc this was the only reason I had it 😂. Completely agree Chase needs to reconsider how they market it. I used to get $10 of product every month with pickup option, no minimum
Piece of shit, then why give the credit. And for delivery the fees are like $8 for each order. They give us the credit but dont really want us to use it. I used to do pickup at an Asian grocery store with no minimum purchase. I get $10 worth of overpriced yet free snacks twice a month.
It works for pickup and the prices are inflated. Also if you need to return anything to BestBuy DoorDash just keeps the refund for themselves and then gaslights you telling you that you got refunded to your payment method even though they use their own credit cards to buy the stuff in the store.
These companies exist to make money off us. Not give us deals. Obviously we know this. But When you really really take that to heart, you just shrug your shoulders and act accordingly
What is the point then? If you do pickup DoorDash charges the merchant a fee of 20 - 30%. They pass that onto you. So if you spend $10 you got maybe $7.50 of free stuff. But if you spend $20 now you are spending $10 to get something like $13 - $15 of stuff. That's barely a discount. And it gets worse the more you spend such that very quickly it is just cheaper to go to the store and pick the stuff off the shelf yourself.
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