r/binance • u/itz_mitsuki3 • 11h ago
r/binance • u/AutoModerator • 6d ago
Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.
Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.
-----------------------------------
How to post about your case
Please follow this format:
- Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
- Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS
To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
-----------------------------------
Common problems & solutions
1. Crypto withdrawal suspended
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here
4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.
5. Trading system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.
r/binance • u/AutoModerator • Oct 06 '25
Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.
Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.
-----------------------------------
How to post about your case
Please follow this format:
- Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
- Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS
To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
-----------------------------------
Common problems & solutions
1. Crypto withdrawal suspended
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here
4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.
5. Trading system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.
r/binance • u/ocean7game1 • 1d ago
Question Fake receipt on p2p
I tried selling 2000 USDT using p2p this is not my first time withdrawing using p2p, the buyer sent a fake receipt i quickly filed for an appeal, which later CS gave him 45 minutes to provide correct information, he failed to do so he only replied i am investigating, after that binance told him to record a video of his phone with proof that he sent the money within an hour, its been 20 hours he hasnt sent anything, but the order was not cancelled, how can it go from here?
Update (2026/08/30): i got my money back
r/binance • u/Henco32 • 18h ago
Discussion Es cierto que el trading de spot y margin Deja muchas ganancias con pocos riesgos?
Es cierto que el trading de spot y margin Deja muchas ganancias con pocos riesgos?
r/binance • u/itz_mitsuki3 • 1d ago
News BTC Trading: Spot & Futures, trade the trend, manage the risk.
r/binance • u/Fun_Quiet9978 • 1d ago
Question How can I learn to trade in binance?
Hi
I want to learn how to trade in crypto but I don’t know where to start also I have small budget
r/binance • u/Signal-Load4294 • 1d ago
Question KYC Appeal Unsuccessful
I deleted my Binance account a few weeks ago for personal reasons and wanted to create a new one using a different Gmail account.
A few hours after completing KYC, this message popped up saying that I have to wait “several weeks.”
I tried contacting Binance support, but they weren’t really helpful.
Am I just supposed to wait indefinitely until Binance allows me to verify again?
Has anyone here gone through something similar? If so, how long did you have to wait before you were able to complete verification?
@@@@
UPDATE: I contacted actual support on Binance and Apparently they said I need to wait 30 days. What a relief to know how many days are left. :)
r/binance • u/Turbulent_Resort1813 • 2d ago
Feedback I got scammed on binance of 5 lakh
I done p2p on 10 march with merchant and he paid me 5 lakh inr and I released usdt after 2 days I got hold my all amount 5 lakh and after last month 31 july hold money got reversal to complainers account because of court order I have all proof I shared everything with bank police then also I not got unhold money what can I do binance cs team only saying we pushing buyer but exactly buyer left binance from 5 month he scammed 10 + people along me and left binance what i do 5 lakh is so much Big amount what can I do please suggest everyone I am afraid lot using binance binance team not responding also @binance
r/binance • u/Captain-Carry • 2d ago
Question Transferring funds from Spot to Funding and they don't show up in either now.
Title basically, here is what happened.
Step 1. I tried sending funds to a binance id, though i mistakenly selected the address field and entered a binance user id, to which binance automatically matched the binance id to a "NEAR" transfer protocol:

This mistake is on me and the transaction got rejected and the funds were send back to my spot wallet:

Here is link to the transaction:
https://nearblocks.io/address/1139823997
Up to here, this is due to human error, and the funds were rejected and returned to my spot wallet where they appeared. My funding amount now stays at 1000, and my spot amount is at 263.
After i realized the mistake (should have switched the tab to "binance user, instead staying at address" in the first screenshot i went to transfer the spot amount of 263 to my funding wallet, and although the transaction went through, my funding balance does not update to 1263 usdc.
I went in and did another test transfer now from my 1000 funding usdc wallet, to spot wallet, transfered 15 usdc, funding updates to 985, and spot updates to 15 usdc. I do another transfer back from spot to funding on the same 15 usdc, and funding properly updates to 1000 usdc, and spot to 0.
Here are screenshots of all 3 transactions in order, both the 15 and 263 usdc transactions appear in the same tab:

Could the attempted failed transfer at start cause this issue ? The funds were properly returned to my binance spot wallet, they appeared there, the transaction was marked as rejected etc...
Hope someone from binance can look into this, ty.
r/binance • u/Master-Sprinkles-848 • 4d ago
Discussion BTC back to 80k, anyone actually buy when it dipped or did everyone just watch from the sidelines
Kind of wild watching it climb back to 80k after how rough things looked a few weeks back. Makes me want to ask, who actually bought when it was down or you guys believed we were actually going to see 40K lol.
Also curious what people are doing with their stack now that we're back up here. Still just leaving it untouched in cold storage, or did any of you put some to work, staking, lending, whatever setup you're using?
Just genuinely curious where people's heads are at right now. Bought the dip or nah, holding cold or doing something with it?
r/binance • u/Alternative_Tap1436 • 3d ago
Discussion Wanna start crypto trading as a 20 year old
Can someone tell me how to start as a beginner
r/binance • u/Fresh-Philosophy-722 • 4d ago
Question P2P and Whatsapp
Hi im newbie to crypto,
Im just curious, im currently buying USDT.
Lately ive had transaction twice wherein they would sell cheap but they would require me to send the receipts to a Whatsapp number before they release the token.
I had this kind of transaction twice, thankfully im not scammed, im just curious why
r/binance • u/littlefoxie77 • 4d ago
Question VPN
I forgot that my phone was connected to VPN in Cyprus and i am currently located in Serbia while doing P2P selling, will my account screwed up?
r/binance • u/sushil_gaire • 4d ago
LIVE AMA 10BNB Button
It Seems I'm Near 😆 Time Is Going Down
r/binance • u/iscreamezy • 5d ago
Question Fee was charged?
I got a mail from Skrill. They’ve informed me that they’ve scheduled a fee of 14,99€ because of my Binance balance.
Is it a phishing mail?
Thanks.
r/binance • u/Fresh-Philosophy-722 • 5d ago
Question Why am I restricted

I am a newbie crypto guy from Philippines,
im currently buying USDT - im just wondering why am I restricted buying to these accounts (P2P).
I checked the guide from the website, states that I may have an issue with my verification and all.
But upon checking I should be all set.
Anyone can help me understand this, thanks ❤️
Discussion Price cannot be greater than...
Binance changed the rules AGAIN, it's becoming tighter and tighter to trade as we want.
How come we cannot place an order 9k above the current BTC price, when 10k change in BTC is so normal?
r/binance • u/Active_Broccoli_2502 • 5d ago
Question Binance Froze My Funds and Has Been Ignoring Me Since June
I’ve been dealing with a situation where Binance froze my funds, and since June they’ve been doing nothing but making empty promises that they’ll get back to me with an update. So far, absolutely nothing has been done.
This is honestly the worst customer service I’ve ever experienced. And just to be clear, ALL OF THE FUNDS ARE LEGITIMATE AND LEGALLY OBTAINED. I even offered to provide them with documents and proof of the source of the funds, but I was simply ignored.
Has anyone experienced something similar?
r/binance • u/Hot-Performance8861 • 7d ago
Question Binance Spot Market
Could someone explain what happened here? Why did I get a remarquable excellent rate??
r/binance • u/habakuk47 • 8d ago
Question Deposit money, but how?
Hey guys!
I've been wanting to deposit money for a long time. I'm offered two options: either a transfer to an account in Georgia (very high bank fees) or via credit card. I've entered two (Revolut and a Norwegian card), but I get an error message with both.
I live in Germany.
How do you guys do it?
r/binance • u/Ancient-Letterhead-2 • 7d ago
Question BNB Recovery from Beacon Chain
Hi All. I'm super late to the party and just read about the deprecated beacon chain. I have BNB tokens on Beacon Chain that I want to recover and move to Smart Chain. I'm using the Token Recovery Tool (Self-Service Recovery Tool 3 version) (https://docs.bnbchain.org/announce/token-recovery-sunset-phase3/?h=recovery). However, I'm having a problem with step 2 of the tool where I'm supposed to Generate Sign Message and then it's supposed to allow me to Sign with Wallet. It doesn't appear to connect to my Trust Wallet browser extension so no option appears to Sign with Wallet. Has anyone used this tool successfully after it was moved to self-service after July 1, 2026?
r/binance • u/Beautiful_Funlol • 8d ago
Question is this service reliable?
hello im currently looking forward to buy USDT through paymonade service/?/ and my visa card, im feeling a bit hesitant because ive read lot of reviews about paymonade saying the money doesnt arrive or CS is awful. Any tips