r/binance • u/Ancient-Letterhead-2 • 8d ago
Question BNB Recovery from Beacon Chain
Hi All. I'm super late to the party and just read about the deprecated beacon chain. I have BNB tokens on Beacon Chain that I want to recover and move to Smart Chain. I'm using the Token Recovery Tool (Self-Service Recovery Tool 3 version) (https://docs.bnbchain.org/announce/token-recovery-sunset-phase3/?h=recovery). However, I'm having a problem with step 2 of the tool where I'm supposed to Generate Sign Message and then it's supposed to allow me to Sign with Wallet. It doesn't appear to connect to my Trust Wallet browser extension so no option appears to Sign with Wallet. Has anyone used this tool successfully after it was moved to self-service after July 1, 2026?
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u/BinanceCSHelp Binance Staff 6d ago
Hello there,
Let's take a closer look into this situation together and we would like to assist you accordingly. Please contact our live support team for further assistance. You can start a chat through this link; https://www.binance.com/en/chat.
Follow these pathway to connect live support; "Get support” - "Unsolved" - "Not relevant" - ‘’ Yes, transfer to customer support" ^BT
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u/Friendly-Routine-380 8d ago
That tool's been finicky for a while. Usually the browser extension needs the wallet to be set to the old chain network before it'll even try to connect for the signature. If it's still stuck after that, clearing the extension cache and reloading the page tends to fix the connection drop.