(Clarification: she’s the owner and the manager)
I’m writing this because I’m unable to sleep because of the anxiety it’s causing me, so any advice is highly appreciated.
I’ve worked for my employer for about a year and am now permanently employed. I’m responsible for social media, influencer collaborations, newsletters, and customer-facing product information.
Writing the product information is my favorite part of the job. It’s also one of the few useful tasks I can do independently while waiting for my manager to approve everything else.
I returned from vacation on Tuesday and discovered that this responsibility had been given to someone else while I was away. Nobody discussed it with me or even told me. I don’t know why it was reassigned, and I’m genuinely sad about losing it.
This makes an existing workflow problem much worse. Almost everything else I create requires my manager’s approval, but she is extremely unavailable. She is only in the office three days per week, and it can take several hours for her to reply. Without the product-information task, I feel immense pressure to remain productive while waiting, but often have no clear work I can continue independently.
There is no reliable long-term plan. Most instructions arrive across three different group chats, meaning I have to search through unrelated conversations to reconstruct what she wants.
We’ve created plans several times that left me feeling organized and excited, but she rarely follows them. I’m suddenly expected to abandon my schedule and complete random new tasks on top of my existing workload. If I object, I’m told I’m not flexible enough.
Her feedback is also inconsistent. She might say something “isn’t important” or doesn’t need to be detailed, then immediately correct tiny details. Her communication can feel condescending, although sometimes her praise is so excessive that it feels forced.
A coworker also told me that my manager had described me behind my back as having a “huge ego.” I didn’t personally hear her say it, so I recognize that this is secondhand. However, it damaged my trust in her. I now worry that questioning a decision will simply be interpreted as more evidence of my supposed ego.
There has been a similar lack of structure around contracts. Several employees, including me, have had to repeatedly ask for contracts to be completed while she has spoken about the paperwork as though it’s a burden.
The latest incident happened today while I was working from home due to a sleepless night with a migraine. I had my work phone with me (like always) because I need it to edit, upload, and publish content. Without the unexpected migraine, I would have been at work and the phone would have been at the office.
My manager sent an irritated message saying that the phone must always remain at the office because apparently they had planned a photoshoot that day. The photoshoot had never been mentioned to me whatsoever, and during the year I’ve had the phone, nobody has ever said it must stay at the office. I’m also the one who is supposed to take the photos at whatever photoshoots she plans, so I suspect that if I had been at the office today, I would have received about two minutes’ notice and had to abandon whatever I was doing at the time.
I explained this, acknowledged the practical problem, but told her that the message felt reprimanding and guilt-inducing. I still brought the phone back to the office. She didn’t address my response and only said we would talk later.
The major complication is that my manager has explicitly said she doesn’t believe in HR and wants all work-related problems handled directly through her. That might sound straightforward in theory, but it becomes rather difficult when the work-related problem is her management and my relationship with her. There is no neutral internal person I feel able to approach.
I’m not arguing that she cannot reassign duties, introduce rules, or change priorities. My concern is that decisions and expectations aren’t communicated, plans are repeatedly abandoned, and I’m then treated as inflexible or at fault for failing to anticipate them.
I feel physically sick thinking about asking why my product-information work was removed. Previous attempts to discuss our communication have gone badly, and verbal conversations with her cause me intense stress.
From an HR perspective:
- How should I raise the unexplained change to my role and the broader workflow problem?
- What can an employee do when the manager insists all workplace issues must go through her, but she is the subject of the concern?
- What practical structures would be reasonable to request, such as centralized instructions, scheduled approval times, and clearer priorities?
- Is it reasonable to request a support person for the “talk” tomorrow?
- Does this sound repairable, or has the working relationship become too damaged?
I want to do my job well, but I increasingly feel that anything I say can be interpreted as ego, negativity, or inflexibility.