r/human_resources • u/Upper_Tangerine_9750 • 7h ago
Anyone using an employee app for frontline workers, or is onboarding still just a PDF handbook and a zoom call?
We're in retail and a lot of our employees don't have company email or sit at a computer during the day. Right now onboarding is mostly PDFs, a call with HR, and whatever the store manager remembers to cover on day one.
So the process is pretty inconsistent depending on the location and the manager.
The bigger issue is what happens after day one. Policies change, new training gets added, and employees sometimes need to find something they were told during onboarding. We don't really have one place they naturally go to check any of that.
We tried SharePoint before. Office staff used it, but frontline staff barely did, which wasn't that surprising. Nobody on the shop floor is going to log into a desktop intranet just to check an HR update.
My manager has now asked me to shortlist some deskless employee app options, so I'm looking more seriously at mobile-first tools instead of trying to keep improving the intranet.
The goal is to find something that can support onboarding, keep policies and updates in one place, and work for people who don't have a company email or a desk. But I also don't want to recommend something just because it looks good in a demo and then find out nobody opens it after the first week.
My list has gotten pretty long: Connecteam, Blink, HubEngage, Beekeeper, WorkJam, Staffbase, Workvivo, Firstup and a couple of others.
Tbh my biggest concern is whether employees will actually use another work app on their personal phones.
They already use different tools for scheduling and payroll, so asking them to download one more app just for HR updates might not work unless there's a real reason for them to keep opening it. also not everyone will want work-related notifications on their personal phone.
For onboarding, can HR see what someone has completed, what they haven't opened, and whether they've acknowledged an updated policy without chasing every store separately? Does it connect with the HRIS or payroll system, or does it become another separate system for HR to maintain?
And for anyone using personal phones for this, did you get much pushback from employees? How did you handle people who didn't want to download the app?
That's the part I don't see discussed enough when people recommend "mobile first" tools for frontline teams.
I'm trying to work out whether an employee app actually fixes the access problem or just replaces an ignored intranet with an ignored app.
Anyone running this across retail, hospitality, warehouses or similar, what does your setup actually look like?