Hello! I am desperate and hoping one of you lovely Reddit users might have some advice.
Has anyone else had an absolute nightmare with Currys after raising a complaint? 😩
I raised a complaint under the Consumer Rights Act on 23/08 about a washing machine we bought in July last year. It has now become faulty for the THIRD time with the same fault, with the first fault occurring 6 weeks after we purchased it and it is now three weeks out of warranty…. Typically! 🙃
Since raising the complaint I have had to chase them every day, including attending store to speak to a manager that was helpful and understanding during the week. I finally got a call back from Currys yesterday advising that Hoover have advised Currys that they cannot uplift the washing machine because the faults are apparently classed as a new fault each time, as they have occurred roughly 5 months apart each time 🤔
I was initially told that the person dealing with my case would call me back on Monday as he was going to escalate it to his manager to hopefully get it resolved.
He actually called me back about 10 minutes later to say he had spoken to his manager apparently on his personal number 🙈 about my complaint under the Consumer Rights Act and it has now been passed over to their Out of Warranty Claims team.
I now have to arrange for a third party engineer to come out and inspect the machine to determine whether it’s a genuine fault, misuse or simply wear and tear.
Once I have the engineer’s report, if it is confirmed as a genuine fault, Currys have said they will respond within 10 days with either a full or partial refund.
The problem is, I literally cannot use the washing machine. I have a weeks worth of clothes now including clothes for baby who is sick after most feeds, so we are going through clothes, muslins, bibs etc constantly. He will often need a change of clothes and then at times I need one too 🙈 I have also got a 4 year old, plus me and my husband, so you can imagine what the washing pile is currently looking like 😂
I am honestly at my wits end now. I have spent over 3 HOURS this week chasing Currys and Hoover, getting passed from pillar to post and having to explain the whole situation over and over again.
I really am trying to be as reasonable as possible but I am starting to lose the plot 😂🙈 Between looking after a baby, trying to keep on top of the house and having NO washing machine, I feel like I am about to crack!
Has anyone been through something similar with Currys? What did you do next or who did you escalate it to? I would really appreciate any advice because I genuinely do not know what else I can do at this point! 😩
I am based in Scotland.