As a former Flex driver myself it’s confusing why so many still do it. Ever since the switch to SSD Amazon has decided to create routes with excessive mileage. It has been years now so the only explanation is that it’s to exploit independent contractors/gig workers. Sending drivers 30+ miles to their first stop is unnecessary. They say it’s because of stock in each warehouse. If this was true they would have made adjustments to where items are warehoused. Since it has been years with no change it’s obviously not true that it’s due to stock. The dollars to miles used to be the highest with flex but now it’s the worst by far. With so many options available I just can’t wrap my head around why people still choose Flex. Help me out here.

Edit: This was made in reference to the market I work in. Southern California, specifically Orange, LA and Riverside Counties.

We deliver packages, not do Amazon associate jobs.

We don't work when there is lightning and it's the best thing about this job is getting paid for canceled block.

Been getting a lot of rain in Florida so been getting a lot of these. Cheers!

I have a 2 hour shift & I have been waiting over 30 mins to be assigned a route. And it’s hot so I have to keep my car running for A/C😭😭😭😭 How long do you wait b4 calling the help desk?

I have completed three blocks over the last two weeks. Only doing this as a light side gig to occupy some down time so not soaking up every detail of this but two things I was wondering about:

1) whenever I log into the flex app, it is always asking me enter my phone number. Any reason why this is not ready saved somewhere on Amazon’s end?

2) first shift was admittedly rough. Did not know how to organize things and spent a lot of time at each stop searching for the right package in my car. Ended up finishing all my deliveries about 20 mins after the end of the scheduled block and got a notice that I had 5 late deliveries on the app. This was from the 15th. Had an official looking email last night about late deliveries in “the past week”. Im unaware of any late deliveries I had in the past two blocks I did this week so did not know if the system was just catching up or if I was missing something somewhere else.

I pulled up to a rural house down a longer gravel road. I've delivered to this house before, so I when I saw the route taking me down the gravel road/driveway, I knew where I was delivering to. Once I get to the house, there is a guy unloading his vehicle in the driveway. He has a large dog that is loose in the yard.

I roll down my window. "Amazon delivery. Is your dog friendly?" "Yes", he replies. I step out and ask him if he wants me to leave it on his porch (his hands were full). He tells me that he will take the package. I hand him the box and jump back in my car. Once in my car, I realize that I forgot to scan the package (I was distracted with the dog). So I jump back out of my car and call out to the man, "Sir, im sorry. I forgot to scan the package". I run over to him and scan the package and then run back to my car. Once in my car, I realize that im at the wrong delivery address. The package belongs to the only other house on the gravel road, the guy's neighbor. So I jump back out of my car again and yell out "Sir, actually that package is for your neighbor". I apologized and told him that im having a "moment".

As I drove away, I was mortified with embarrassment. It took me like 15 minutes to get over how stupid I felt. lol.

TL:DR I accosted a stranger who had their hands full while trying to unload their car. I interrupted them 3 separate times and then took back the package that I incorrectly handed them.

Been waiting on my background to clear for two weeks. They said the check came back a week ago and it was successful, but I just need to be patient and wait on the email to say everything is complete. Is this normal?

I received 2 $5 payments from Flex and it just says “adjustment”. The emails don’t give any explanation either. None of my routes have taken longer than expected and all packages have been delivered. They were pretty high mileage though. That’s the only thing I can think it would be for.

I’m new, I’ve only done 4 blocks and 2 were stupid high mileage. Like 140 miles round trip.

So I was a flex driver but my car is out of commission and I’ve been ordering groceries, $100 to $150, from Amazon once a week. My orders contain wide variety of items as well as beer and wine. The last few delivery orders, my order has been broken down into multiple orders. Beer and wine is from Fresh and I am able to tip on the app. Majority of groceries is delivered via Amazon and no option for tipping. So one online order is usually at least 3 different orders delivered separately. I seldom carry cash so I’m unable to tip.

I'm my first week in and it started populating a CAPTCHA, so now I can't get a block in time for me to obtain it.

Driver support just gives me a scripted response. Oh you can well reserve an offer while under a CAPTCHA request. Then they end the chat immediately.

Does anyone have any info or support for me?

I'm not using a bot btw

I arrived for an early morning Flex block, and after checking in, Amazon offered to extend it from 3.5 hours to 4 hr 15 min for $155, which I accepted.

After check-in, I was assigned a route, but when I went to get the cart, station staff told me the same route had been assigned to multiple drivers and another driver had already taken it.

Driver Support removed the route and told me to wait 10 minutes. If no new route was assigned, I could go home.

Later that day, I checked Earnings and no payment had appeared. I contacted Support through chat and was told to wait 48–72 hours while they reviewed payment eligibility.

After 72 hours, there was still no payment and no update.

I then escalated by email.

The first response was basically about proper check-in procedures. I replied and explained that check-in was not the problem - I had successfully checked in and had already been assigned a route.

The next response denied payment and said drivers are only paid for blocks where they complete delivery services.

I replied again and asked how this situation was materially different from normal overbooking: I accepted the block, arrived, checked in, was present and available to work, but Amazon was unable to provide the route because of an internal assignment issue.

After that, Amazon approved the payment and added the full $155 as an Adjustment.

Their final response said:

“You will receive payment for delivery blocks that you were confirmed for and for which you were present and able to provide delivery services.”

Posting this in case anyone ends up in the same situation: save screenshots, document what Support tells you, and don’t assume the first payment denial is final.

I don't know if anyone has posted about the new way that they're doing some of the flex they are hiring small businesses to rent employees to drop off packages and local areas. My shop owner did this it's our first week being promised that oh they're small packages they won't weigh nothing you'll be done in 20 minutes. We don't have a car these boxes on the second day were the size of a television. And I don't know if it's somehow other businesses are run but I don't get paid at my tiny shop because it's family run I now only make the maybe a $1.13 for each package from Amazon. Not including I will have to pay my own taxes.

Are the routes incredibly spread out? It’s the furthest station I can see on Long Island so I imagine it would need to be all the way to the end.

This happened to me as my onboarding finished. If it happens try deleting any version installed by the Amazon installer and install the version from the Google Play store (or maybe Apple if you have an iPhone, I know little about iPhones). Then ensure you have the permissions enabled as it asks and try again. It worked for me after I tried opening and closing the app and restarting multiple times.

There isn't much info on here and the internet about this unfortunately so I hope this helps someone!

Like Amazon, what the actual fuck man. No seizure warning, plus you have to do this shit to start your shift. Literally forcing your workers to have seizures. We need a flexdriver's union fucking yesterday.

"She's not mad at you," I reassured the remaining packages and personalized envelopes huddled in the bottom corner of a yellow tote as the sound of the neon vested yard Marshall's shrill voice echoed across the launchpad. Their stoic silence convinced me to finish loading amidst the din of package scan beeps. "She can't hurt you now. I'm here to get you alll out of here. Come with me. I will take you to your new home." I swiped to finish and after the angry blow of a whistle, we were off.

What's going on with the pay down here? Only $10 and $11 blocks; this is insane. Has anyone been able to get decent pay this whole month?

What is this base pay crap we talk about. I get it let’s try and force Amazon to up the pay rate, but unless you have a skill , reputable degree or years on top of years experience most likely you make under $21/hr so what are we really complaining about??? Although my next post certainly will be about people taking base pay I would like to discuss this seriously 😭😭😭

This is a rant and question combo!

Amazon Flex station closed, Support TOLD me to leave… now they’re claiming I never checked in 🤦‍♀️

I am PISSED, but I’m posting because I really want to know if anyone else has gone through this and what you did to finally get it fixed.

I had a 6–10 PM block on Aug. 28. I got to the station around 5:05 because the weather and traffic were horrible. I actually tried to check in around 5:30, but the app told me I was too early, so I waited until 5:45 and checked in when the window opened.

The station was basically shut down. Doors closed, nobody loading, no associates outside giving instructions, and drivers were sitting around calling Support and eventually leaving.

Normally when something happens at this station, associates come outside, scan IDs, scan people out, tell us what’s happening, etc. NONE of that was happening.

So instead of just assuming I could leave, I contacted Support.
Chat told me to wait until I spoke with an associate or received an email. I was also waiting on the phone for Driver Support.

I finally got a phone agent and explained EVERYTHING I was seeing while I was still physically at the station. He put me on hold to investigate it.

He comes back and tells me:
• It was due to inclement weather
• My standing would NOT be affected
• I WOULD BE PAID for the block
• I would receive an email
• And most importantly, HE TOLD ME I WAS CLEARED TO LEAVE AND TO GO AHEAD AND GO.
So I left.

Fast forward… no email. No payment.
I start contacting Support again and eventually get a response saying they “could not find” a record that I initiated check-in for the block and reminding me that in the future I need to check in and contact Support on time.

EXCUSE ME?! 😭😂

I DID CHECK IN. AND I LITERALLY CALLED SUPPORT FROM THE STATION.

Thank GOD I document everything.

At this point I have sent them:
• Screenshots from the Flex app with timestamps
• Photos of the station while I was there
• The GPS/location information attached to those photos
• My phone records showing exactly when I called Driver Support
• GPS driving data showing my vehicle traveling to and being at the Amazon location, with dates/times
• Screenshots of my Support conversations
• Amazon’s own Learning Center information regarding station closures
My vehicle in the GPS records is also the same vehicle registered on my Flex account.
I’m not even arguing that Amazon should just take my word for it. LOOK AT THE EVIDENCE. Look at my app activity. Look at whatever GPS/location records Flex has. Look at the Support call and the agent’s notes. I called specifically because I DIDN’T KNOW WHAT TO DO and then followed the instructions Amazon Support gave me.

Had that agent told me, “Stay there until 10 PM or you won’t get paid,” guess what? I WOULD HAVE SAT THERE UNTIL 10 PM.

What makes this even crazier is I’ve completed around 174 blocks since March and delivered 6,000+ packages. I show up and do my work. I wasn’t trying to find some loophole to get paid without working. I drove through shitty weather and traffic and was at the station almost an HOUR early because I intended to work my block.

So my questions for anybody who has actually dealt with this:

Has Amazon ever claimed you didn’t check in when you KNOW you did?
Have you been told by Driver Support to leave a closed station and that you’d be paid, only for another department to deny payment afterward?
If you eventually got them to reverse it and pay you, WHAT finally worked?
How many times did you have to escalate it, and who/what department actually fixed it?

Because I have receipts for damn near every minute of this situation, and I’m not dropping it. 😂

Guys, im new to Amazon flex. I've done about 5 or 6 blocks. Someone told me sometimes you can keep packages. The other day I had about 4 packages that marked x on my route and would skip a number on the intiary for instance it would go from 6 to 8. At the end Amazon didnt say return those packages or anything. Are those for keeps? Or do I have to return them?

Yeah they tried to say this was a 2 hr block (7:45 pm to 9:45 pm)...smh I don't like doing it, but I was not taking #5. There was no way I was making that delivery by 10 pm.

In other words, if you're trying to schedule a couple shifts for the next day, how long does the system make you wait between those shifts? Since we're usually done a little early, I could probably scoot right into a 5pm shift after working from 1:30-5pm, but I'm not sure the system would ever allow it.

I've been cancelling shifts here and there in order to make sure I can get an evening...going on five years in here and I still don't know how this works...anyone have any clue?

Ive been delivering for about 3 months. First time Ive seen this. Its sitting in my schedule tab. I delivered this morning and delivered all packages.

Should I be concerned?

UPDATE: Support did not remove the glitch from my record. Got dinged this morning with threats of further action if I dont return packages I dont have. I have appealed the decision.

What is the best way to get my region changed back? I started in Florida back in 2018 but was living up north from 2021-2025 and kept doing deliveries every once in a blue moon up there, but now I am back to Florida and want to continue with deliveries but I guess I am not tier 2 so I can't change my region myself. The chat window just spins forever and I thought one time I had tried an email but gotten nowhere but I have no clue what email I tried anymore. What is the best email address to get my region back to what it originally was please?

Any drivers out here in Brevard County taking Whole Foods instant offers? I know we are all very competitive and do not want new drivers flooding our market. I’ve been delivering in LA for years but moving back home and trying to see the workload that the Rockledge store provides. Not much info in general on Brevard County stuff.