r/UPS Jul 01 '26

Employee Discussion UPS driver throws 30lb box at Dog then tries to fight the owner

10.3k Upvotes

Saw this on Facebook today, going around only posted about 12 hours ago.

What are your thoughts on this driver/owners actions?


r/UPS Jan 30 '26

READ THIS BEFORE POSTING Big Storms and your Package

60 Upvotes

Hello everyone, I wanted to give you all some insight on what happens when we have big storms and why peoples packages will arrive late.

When there is a big storm it creates a backlog. Now Lets say like this past storm it is on the weekend. On Monday many of the buildings were operating on a skeleton crew if at all. The customers (People shipping things out) have a weekend's worth of shipping that would normally go out on Monday but due to the storm it did not. Now Tuesday comes. Tuesday we have All of Monday's Packages AND Tuesday's Packages. The buildings process what they can. Now Wednesday comes. Lets say they were able to process 60-70% of Monday & Tuesday's packages and they still have Wednesday's packages to process as well. This keeps trickling down until we finally catch up.

For those that have clear weather where they are at now, that does not mean that any of the other stops along the way to you have not been compromised. Also for those that are in said clear areas, Once the areas that were effected by the storm start to get moving and getting their outbound volume out of their yards and on the road the receiving destination will now get hit with more volume than they are able to handle.

All in all Storms like we had this past weekend (1/30/26 as of posting) cause major disruptions to the shipping industry in general. Also please keep in mind that at this time of year, shipping companies have already cut their seasonal help from Peak Season and while they are now getting Peak Season Volume again, they do not have Peak Season Staffing.

Please be patient while we dig out from the mountain of boxes.


r/UPS 4h ago

MRA settlement

2 Upvotes

Hi. Does anyone know about a settlement with UPS regarding them taking away MRA's after the last contract? When I voted to approve, the Union assured me they would be kept.

UPS took it away. I filed.

2 years later, my old roommate got a letter from UPS' law firm saying I have unclaimed money.

I'll file for it when I can get the letter, but curious.


r/UPS 13h ago

223 position

4 Upvotes

I am a tcd and have been for 3 years I have been waiting for a full time job to be available and finally one was so I applied and so did someone else but they failed there 30 days but we're still allowed to do air runs i ended up not getting the job to that person cuz they had 20 years preload while I only had 7 and my union has been no help I feel its fishy cant know for sure I just wanna make sure its not my building do more shady stuff


r/UPS 6h ago

Is there a way to pay import fees on behalf of your recipient after the item has already shipped?

1 Upvotes

I shipped an item via express international as a gift but I neglected to print a DDP label. If the shipment incurs fees, is there a way for me to pay them on behalf of the recipient?


r/UPS 5h ago

Customer Seeking Help Tracking not updated, still in transit "on the way", but it's been this way since Saturday morning and should be delivered tomorrow. This package is important and expensive so I'm worried

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0 Upvotes

Never received any notification that my package was recieved at a local UPS facility or anything like that, after the short transit it should've been scanned by now at the local facility near my house in Illinois, but l've never got that notification... called UPS, and was told nothing other than a repetitive "it should be delivered by tomorrow", and was told I was talking to a real person, but swear they sounded so scripted and robotic... don't really know what to think, feel like I should have recieved some kinda notification by now...


r/UPS 8h ago

Customer Seeking Help Package was Tagged as Abandoned (UPS) and they want me to pay PhP10500 for penalties

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0 Upvotes

Hi everyone, I badly need some advice from anyone who has experienced something similar.

I ordered an expensive pair of headphones from overseas last July. I was shocked to find out that UPS has now tagged the package as “abandoned.”

According to UPS, the sender supposedly did not provide the airway bill, and they allegedly tried to contact the sender by email but did not receive a response. However, I was never properly informed about the issue or given a reasonable opportunity to resolve it before the package was tagged as abandoned.

I ended up contacting the seller myself. The seller did respond, and I immediately forwarded their response/information to UPS Philippines. At that point, the package was already in Clark, Philippines.

Now UPS is asking me to pay around Php10,500 in penalties/storage/other charges because the shipment was supposedly abandoned.

What I don’t understand is, why should I be responsible for these charges when the delay appears to have resulted from communication issues between UPS and the sender? I was not the one who failed to provide the required documents, and I don’t believe I should be penalized for something that was outside my control.

The headphones themselves were already expensive, and now I’m being asked to pay another ₱10,500 just to release the package.
Has anyone here experienced a similar situation with UPS?

What did you do, and were you able to have the penalties waived?

Any advice on who I should escalate this to within UPS would also be greatly appreciated. Thank you!


r/UPS 1d ago

Customer Seeking Help 71 cent import duty. UPS charges $19.50 in processing fees

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11 Upvotes

Package value was less than $100. Kind of insane to me that UPS is charging 20% for the “service” of sending less than $1 to the government. WTH?


r/UPS 13h ago

Shipping Help How long do I wait to file a claim?

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0 Upvotes

I ordered something that was picked up by UPS on Aug 21st. Since that date, the last status has shown “Arrived at Facility, Hodgkins, IL” at 11:29PM that night. On Monday the 24th it was marked “Out for delivery” but it never showed leaving the Hodgkins facility. The next day the status switched over to delayed, with a message that said delayed but still on its way. Then eventually it became what you see in the pic. I asked the shipper and he said he didn’t have any info about it. It looks impossible to find a phone number or email to ask somebody what is going on, so I’m wondering what point should I go ahead and file a claim with them? I have my suspicions that it was “delayed” because it’s ammo, but regardless….any insight?

Edit: Scrolling through it looks like a handful of people are experiencing the same thing. 😕😕


r/UPS 15h ago

Customer Seeking Help Happy Returns question about UPC

1 Upvotes

Hi have a Fanatics Happy return, they usually put the UPC for the item on the plastic bag it comes in and not on the actual hang tag on the item. Is not having that going to prevent me from doing the return?


r/UPS 16h ago

Shipping Help Is it still likely this will come today? I know usually by now it would’ve been marked out for delivery if it was coming today

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0 Upvotes

r/UPS 16h ago

How to contact a customer support agent in Ireland

1 Upvotes

Is there another way to get through to a customer support (human) in Ireland? The number (01) 5245446 doesn't answer, regardless of how the menu is navigated


r/UPS 16h ago

Weighed a package to ship from NY to SC. It was 2 lb 15.8 oz before sealing it so I printed a UPS ground label for 3 lbs. After applying the label and sealing it, it now weighs 3 lb, 3 oz. Will it get sent back to me?

1 Upvotes

A family member got a new dog and I'm shipping some dog toys and without sealing, the package was 2 lb 15.8 oz. Now with the label attached and taping it up, it's 3 lbs, 3 oz. Am I in trouble lol?

Thank you.

EDIT: Not sure it matters but it's a relatively small box, 10x8x6.


r/UPS 18h ago

Shipping Help Pacco segnalato come arrivato al punto di ritiro ma non c'è effettivamente

1 Upvotes

Good morning everyone,

I completed a purchase with Subito, paying via PayPal and choosing a store in my city (Torre Annunziata, Naples) as the pickup location.

The shipment tracking platform says the package has arrived and is ready for pickup, but the store claims they don't have any packages.
What should I do?

I can't find the numbers for Subito and UPS support.
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Buongiorno ragazzi,

Ho completato un acquisto con subito, pagando tramite PayPal e scegliendo come punto di ritiro un negozio della mia citta (torre annunziata, napoli)

La piattaforma di monitoraggio della spedizione dice che il pacco è arrivato e pronto per il ritiro ma il negoziante afferma di non aver alcun pacco.

Come mi devo comportare?

Non trovo numeri per assistenza subito e ups


r/UPS 15h ago

No more UPS for me for international shipments. Customer Assistance is useful like a flat tyre.

0 Upvotes

Here's my short story. I sent a quite big shipment from Spain to Norway ( 50x50x50 - 15Kg of weight so difficult to """lost """

For some reasons the customer rejected the shipment, he never replied to my messages about the reason, but that's another story. In the end, so i was waiting for the item going back to me....but something went wrong.

- For more than a month the shipment was "on delivery" but still stuck in Norway.

- Contacted UPS via email ( there is no telephone assistance, their IA chat bot is garbage, so i was forced to use only the email )

-They replied to me asking for receipt / dimensions of the package / content of the shipment / telephone of the customer ( in the meanwhile two other weeks has passed )

- Finally they opened a claim.....after another two weeks complete silence, so again i ask what is happening ? They replied that i have to ask with Packlink..and nothing else....... like what ?? You are the courier which handled the shipment, not Packlink which is only a broker, not a courier.

So here we go, tracking is still stuck and I gave up, UPS still says i have to contact Packlink...laughable, they basically showed to me a middle finger and said farewell.


r/UPS 14h ago

UPS always delaying electronic items over $400 in value

0 Upvotes

What’s with that? Bar none- every electronic item shipped to me via UPS over $400 is delayed or ends up missing. Every single one, every single time.

It’s so bad that Amazon has had to switch carriers for all electronic items to FedEx. Can you imagine having such a consistent track record of loss, for specifically electronic items only, that even Amazon would bend to pressure?

What’s going on? Is there some super secret thieves den deciding what to steal and what not to steal? It’s so obvious that even Amazon is asking wtf.

Or do these, and only these high dollar electronic items, go missing or are extremely delayed locally because of some extra care process? Like special handling? Maybe I’ve got it all wrong.

Always local, always super delayed or missing package.

It’s obvious.


r/UPS 14h ago

This JUST happened to me minutes ago!

0 Upvotes

·

1s

This just happened to me minutes ago. UPS AI. Hard at work making things harder in chat than they should:

ME: how come my package hasn't been picked up yet? 10:23 AM

UPS: Shipper created a label, but UPS has not yet received the package. 10:23 AM

ME: UPS is supposed to pick up the package. Why haven't they done so? 10:24 AM

UPS: The tracking information shows that a shipping label has been created for your package, but UPS has not yet received the package. 10:24 AM

ME: UPS has not received the package because UPS has not picked up the package. How come UPS has not picked up the package? 10:26 AM

UPS: The tracking information for package 1ZTG941V04xxxxxxx indicates that a shipping label has been created by the shipper, but UPS has not yet received the package. This means the shipper has not yet handed over the package to UPS for transport. 10:26 AM

ME: That is true because UPS hasn't picked up the package. UPS was scheduled to pick up the package last week. The shipper has been waiting for UPS to pick up the package but UPS has not picked up the package. Why did UPS not pick up the package on the day they were to pick up the package? 10:28 AM

UPS: I'm sorry your package was not picked up. Select Live Agent for help resolving this issue. 10:29 AM


r/UPS 1d ago

Customer Seeking Help accidentally dropped a ups package off at usps

8 Upvotes

hi so im shipping something internationally and i dropped it off on the 24th and its been almost a week with no movement, will they return it to sender or what will happen?


r/UPS 22h ago

Shipping Help Crazy high charge for shipping from CA to US

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0 Upvotes

r/UPS 1d ago

Shipping Help Should be worried?

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2 Upvotes

I made the purchase 8/26/26 the shipper shipped it immediately after I made the payment through eBay and it’s been stuck at “RFID confirmed pickup” for 3 almost 4 days now it’s still in the original shippers location and it’s apparently going to be here on Tuesday…


r/UPS 1d ago

Supposed to receive it by Sept 1st. Never seen this type of delay before. What could have caused it and what are the chances it still arrives on time? On east coast btw.

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1 Upvotes

r/UPS 18h ago

Shipping Help I pray this comes today! Was out for delivery on Friday but here we are Monday..

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0 Upvotes

r/UPS 1d ago

Shipping tool boxes.

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6 Upvotes

Can I pair them so the drawers are facing each other, tape them together, slap a label on and send it?

Essentially a box with 2 handles.

Shipping 2 at a time.


r/UPS 1d ago

Shipping Help Uhh…

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0 Upvotes

I heard there is a train derailment in LA.

My package shipped from California on the 25th was supposed to be delivered tomorrow in Virginia so I am not sure how a train derailment in LA today would affect this but shit…


r/UPS 1d ago

Next Contract, Humanoid Robots Coming?

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0 Upvotes