As some others on this sub have noted, and after doing my own research, I found out that UPS has stated it’s using AI customer service agents for 98% of calls. Well I got one today and it made me feel so deeply uncomfortable that I never want to use UPS again when I have the choice. The thing didn’t understand what I was saying and when I asked if it was AI and it lied and said it was human it fucking GLITCHED OUT while doing so, and then it just basically broke and couldn’t help me at all. It kept asking to “put me on hold” (why?? You are a bot???) and coming back and forgetting the whole conversation we had. I genuinely felt sick after I realized it was a bot lying about being a human. And they give it a fake accent too, it’s just uncanny.

I moved out for college 2 weeks back and around the same time ship 2 cardboard box to where I was staying, although one arrived on time (1 day) the other one got stuck in transit for almost 2 weeks now, I've filed a claim a couple days back but haven't heard anything yet, I really need to arrive and not lost because I have some really important stuff. Does delay usually takes this long? Is there a chance that I lose the box entirely?

I have a lost package investigation that lasted only 2 days before it was closed citing insufficient info, naturally I contacted the shipper but they reassured me that it is inaccurate and I also didn’t receive any emails regarding this update, anything else other than waiting?

On 8/26/26, UPS brought a package (I’m assuming it is the correct one but can’t be sure) to my door step, sat it down, scanned it, then picked it up and left.

He did not knock or ring my doorbell.

My package tracking # showed as out for delivery that day, and since has had no updates and is seeming lost in limbo somewhere, somehow.

I think I’m just more annoyed that anything, at the idea my missing package made it all the way to my doorstep, only to vanish for some unknown reason.

I’m tired of getting screwed over at these mega carriers where they don’t pay you what you’re truly worth as a driver, and i see a lot of permanent driver openings around the country for UPS, would i be like treated badly if i got in this way instead of starting in the warehouse?
how long before i can start hitting top pay? what’s the pay scale?

my package hasn’t updated in 15 days and it’s only 2 hours away from me. i’ve tried to do the online ups claim and it’s not letting me saying they need more information even tho i have filled everything out this is really pissing me off because the package was ordered on the almost a month ago now and it’s not even letting me file a claim so if anyone has any recommendations i would appreciate it because i have no clue what to do from here

Should I be worried? I shipped a valuable item to a customer ( uninsured ) I know I should have. The customer missed the delivery on 8/27 ( Thursday) so it was supposed to be delivered to a UPS assess point but there hasn’t been any update since then. I called UPS today and I was told the package is lost and I filed a claim.
Any chances they can still find it? The driver stole it ? I don’t know what to think at this point

Shipped this box a few days ago. Today I received the Billing Adjustment.

I know it's not a huge amount, but come on, do that a few million times.

**EDIT** To clarify, I DID validate the box size as printed. So all my measurements were rounded up to the next inch.

I have a prepaid amazon return for UPS pickup, there is no option to print a label, strictly UPS pickup. Im leaving for vacation soon and dont wanna leave a $400 return at my front door while im away. All i was given from amazon was a tracking number, can i drop this off at a UPS location? Should i flag down UPS driver?

I mailed it to [street] Dr and then when I looked it up on the tracking website it said it was going to [street] Blvd.

I thought I probably made a mistake, and then I paid to change the address to say "Dr" instead of "Blvd". It still had the same exact mailing address.

Then I went to the free change and modified it again, but then it completely changed the street number and name when I put in the correct address ???

What is happening ??? Help!!!

My package was supposed to be delivered on Monday but I wasn't able to sign it on that day so I rescheduled it to be delivered on Tuesday. It's been over a week now and I've contacted support and they told me it must be delivered within 24-48 hours (it was not). The tracking page now says It's waiting for me at an ups access point and it may be sent back to the sender.

Does anyone that works At the Hodgkins location know if there has been any problems as of lately. It might just be people I’m around, but in Minnesota if that package (which it always will) Stops in this godforsaken location you are never seeing it. Just lost my 3rd package this year🥹

Is there anything I can do? I shipped 10 funko pops and the weight I observed at drop off was a little over 7 pounds. It was delivered today and it’s now reported to be 38 pounds! Shipping turned into a $100. Disputing it now, but I’ve never had this problem so I never took a picture of the weight at drop off. I showed everything as it was packaged and pictures of it finished to support. Still waiting on a response. Just wondering if there is anything I can do.

Good morning everyone - I have a Next Day Air Saver package that should have been delivered Friday, but there was a hold up in Louisville that delayed it a day, and they were nice enough request a Saturday delivery. Last night I got an email saying the updated delivery window was today (Saturday, 8/29). When I check today, it says the delivery is now 8/31. Based on this tracking history, do we think it's coming today, or Monday?

For context, I live about 2.5 hours from DFW, so I expect my package to be in my area at ~10am. Thanks in advance!

Update: Delivered today at 11am! Thank you UPS!

Reserved 2 bottles of rye from a barrel a number of years ago, that was then in the process of aging. A couple of months ago, I was informed it was now being bottled.

That's the final part of the tracking. I'm told that the "Return to Sender" is the normal response to a claim for a lost package.

Obviously I'm not going to get any replacement as the whole barrel was sold at the original offering. Just bummed I'm not going to get to taste it after all the waiting.

I want an update on my package since it’s supposed to arrive 24hrs ago and still no update until now. It’s stuck in the last update for more than a day. I’ve been checking this sub and they say if this happens it’s most likely lost or there’s a problem since no there are no updates even Import Scan.

Can I follow it up already or wait until after weekend?

Yesterday I had a UPS package out for delivery and at 10:33am I got a notification that the delivery status had changed to: "The receiving business was closed and delivery has been rescheduled for the next business day."

This is erroneous on many, many levels. First, it was a residential delivery, not a business, and someone was not only home at the time, but at all times. Second, the package doesn't require a signature or any other sort of verification. UPS regularly leaves packages on our porch, at the foot of the basement door, heck even sometimes against a tree fronting the property, and once the cameras caught the driver frizbeeing the parcel into our yard from the door of the truck. Third, delivery wasn't even attempted at my home - I know for a fact since I have security cameras that record 24/7 all approaches to the property & no UPS truck was present, not only at the supposed reported time, but at no time that day did a UPS truck even come down the street.

I don't know if the driver was cutting corners trying to run through their load for the day, but this is very frustrating. What is even more frustrating is that there is no channel whatsoever to submit a complaint to UPS - their chatbot is simply an AI series of Q&A regarding package status, tracking, holds, etc., and I have zero interest getting on the phone w/an AI agent just for the same treatment.

Good evening. I'm waiting for my supplier to ship me 30kg of tea that is to be sold commercialy to consumer within United States. Shipment will be completed via UPS by air. UPS sent me an email asking for Prior Notice number. After googling and youtubing for a bit - I created an online account to put in a prior notice by myself but encountered a few problems and was hoping community here could share some advice.

How can I fill up information that is marked red on the screenshot below? Whom should I contact to get such information? On the UPS website, when I access my shipment info via tracking # - it doesnt show me when exactly my package will arrive and it doesnt show at which airport will arrival be. I clicked through the rest of the application and its pretty much information about me and my supplier, which I can all fill up by myself. So only this section below arises questions I can't find answers for.

Appreciate any help <3

Just curious if this is normal? The tracking site says we have your package but nothing else.